Went for some replacement Merrell hiking shoes, will only buy Merrell as they have the arch support built in, not a lot to choose from and didn’t have my size in one of the pairs I wanted to try, but... See more
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Went for some replacement Merrell hiking shoes, will only buy Merrell as they have the arch support built in, not a lot to choose from and didn’t have my size in one of the pairs I wanted to try, but... See more
Company replied
After purchasing the wrong sized jacket for a present, the Go Outdoor staff, especially Fay sorted out and exchanged the jacket for the correct size. All the staff were very helpful and supportive an... See more
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Went in yesterday due to an issue with the wrong item packaged from the factory. The staff were not only very friendly and helpful with outstanding knowledge of camping, the staff of the checkout, Mic... See more
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Picked up a Haven 400 Shelter for a better price than Amazon or any of the other online shops Very happy with the customer service and the advice of what pegs were best in case of it being wind... See more
Company replied
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Littleworth Lane, Old Rossington, DN11 0HJ, Doncaster, United Kingdom
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We have recently visited Go Outdoors Doncaster after deciding to do some camping trips with our 2 year old daughter who loves the outdoors. My self and my husband haven’t camped before and knew the essentials we needed but didn’t know where to start. We where served on both occasions by Mark, Leah and there manager. Leah was absolutely brilliant, she recommended things we could get but also told us things not to buy / didn’t need. Her knowledge was brilliant and she knew exsactly what we needed. We decided on a different visit to swop our tent to a slightly different layout. We were served again this time by mark who again was fantastic as the first time. He was so helpful even though we were being the pain and he had fantastic customer service skills ! We had such a good laugh and got on with all the staff we meet. The store has an extremely friendly vide and the staff are very knowledgeable. Highly recommend Go Outdoors Doncaster !!

Reply from GO Outdoors - Doncaster
Excellent customer service when returning a faulty item purchased originally online.
Staff members Jess and Paige extremely helpful and arranged the return and refund, explaining how the process would work.

Reply from GO Outdoors - Doncaster
I was served by John in the Fishing Republic section. He was pleasant and helpful at a time when he had big queues. How he managed to be so calm when his supervisor was at him via the in store radio demanding he did various other jobs, and despite him repeatedly telling her he had a queue waiting to be served, is beyond me. Well done in the face of adversity.

Reply from GO Outdoors - Doncaster
Excellent Go Outdoors, nothing is too much trouble, all staff friendly, helpful and knowledgeable
Paige has fab customer service skills and was extremely helpful yesterday

Reply from GO Outdoors - Doncaster

Reply from GO Outdoors - Doncaster
Super helpful & friendly service (from Faith) whilst I was looking at hiking boots. Didn’t actually have my size in stock, but provided options to order on-line or collect from alternative store. Thanks

Reply from GO Outdoors - Doncaster
Bought my new tent and had the pleasure of being served by Emilia who was polite, charming and thoroughly professional.

Reply from GO Outdoors - Doncaster
Very Fast and helpful service. John is a great guy. Doncaster

Reply from GO Outdoors - Doncaster
We had a minor issue with the price we paid for our Berghause Tent we recently purchased from the store on the outskirts of Doncaster.
Paige dealt with the issue with utmost professionalism and with a smile.
Very satisfied with her customer service and we feel that she went above and beyond and is a credit to your company 👏

Reply from GO Outdoors - Doncaster
Served by Fay. Pointed out there was a deal for the gas and saved me £12

Reply from GO Outdoors - Doncaster
The experience and advice that Chris gave me on which tents are better for differing conditions was vital in our choice of tent for our upcoming DofE expedition on the North York Moors.
Thanks again Chris!

Reply from GO Outdoors - Doncaster
Paige was super helpful , very bubbly and polite. A credit to your team xx

Reply from GO Outdoors - Doncaster
doncaster branch...cameron helped us which our choice and carried our purchases to the check-out...good service all round

Reply from GO Outdoors - Doncaster
I had an urgent need due to another retailer failing to deliver on time items that I needed for a trip to Papua New Guinea. I rang the shop and spoke to Fay. She found what I needed and put it by the till so that I could collect it later the same day. The other staff in the store that day were amazing too, helping me to find other bits that I needed in a hurry. Amazing service.

Reply from GO Outdoors - Doncaster
Fay & Mick very helpful, cheerful and friendly - service with a smile and a helping hand too. Much appreciated:)

Reply from GO Outdoors - Doncaster
Arti in footwear department was extremely helpful, cheerful and professional, thank you

Reply from GO Outdoors - Doncaster
I needed help with the gas for my motorhome and wasn't clued up. I was helped by a man called Chris who was very knowledgeable and even took the time to see which bottles could fit my van and gave advise on installation . IGreat friendly service thanks

Reply from GO Outdoors - Doncaster
Thanks to Chris I got the correct side panel to go with the shelter and Paige was lovely on the checkout.

Reply from GO Outdoors - Doncaster
Great experience at Go Outdoors - Doncaster. Found what we went for (2 pairs of smart casual shorts). Efficient and super friendly service by Fay at checkout.

Reply from GO Outdoors - Doncaster
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