Ellie was extremely helpful as well as being friendly. I didn't need any real help finding what I wanted but Ellie gave useful advice when the payment machines played up. Very happy with the gloves I... See more
Company replied
Location
Switch locationSouth Street 3, DT1 1BL Dorchester, England, GB
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See what reviewers are saying
The person serving us was incredibly helpful and patient - I'm vegan and so trying to determine which boots were suitable was a challenge - unfortunately it wasn't obvious from the signs! In spite of... See more
Company replied
Faced with an array of water bottles Amy and Tom were extremely helpful in helping me select one. I wish to add that I am 82 years old and they didn’t treat me as a fool. Most unusual and appreciated... See more
Company replied
Today I visited your Dorchester Store and was very pleasantly surprised the two members of staff that assisted my purchase were Amy and Cher they were both helpful polite nothing seemed to much troubl... See more
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Company details
About GO Outdoors - Dorchester (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
South Street 3, DT1 1BL, Dorchester, England, United Kingdom
4.9
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love this shop and Ellie was friendly…
I love this shop and Ellie was friendly and helpful. I find the value for money excellent.
June 26, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Had a great experience in this store
Had a great experience in this store. Found exactly what I was looking for and Ellie & Callum were super helpful with answering my questions - they even gave me a discount of £8 off my items, of which they did not need to do. Highly recommended!
June 24, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Eben and his Callum provide great…
Eben and his Callum provide great service and expert advice
June 24, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Dorchester (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Helpful staff and good range of products
Good range of products at reasonable prices for outdoor life. Staff are friendly and interested in helping you find what you want.
June 23, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Thanks to Tom and Amy for their support…
Thanks to Tom and Amy for their support in store today. Very friendly, helpful and knowledgeable.
June 22, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Callum
June 20, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Dorchester (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Helpful Staff
I went in to buy a bag, Ellie was incredibly helpful and friendly, she showed me the options and told me about setting up an account. Her colleague was also very helpful.
June 18, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent advice on walking boots with…
Excellent advice on walking boots with knowledgeable and patient staff member
June 17, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Callum was amazing verry helpful and…
Callum was amazing verry helpful and patient when my card was playing up
June 17, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Amy was attentive
Amy was attentive, helpful, positive and personable and made purchasing these shoes a pleasure - thank you
June 16, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Friendly
Friendly, approachable and knowledgeable staff, receipt says Asst 007.
Found what I wanted and enjoyed a good discount with members card.
June 14, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Faced with an array of water bottles…
Faced with an array of water bottles Amy and Tom were extremely helpful in helping me select one. I wish to add that I am 82 years old and they didn’t treat me as a fool. Most unusual and appreciated.
June 15, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for giving us 4 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent variety of stock Great…
Excellent variety of stock Great quality. Very helpful staff. Highly recommended
June 14, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Was a very efficient service indeed
Was a very efficient service indeed. Massive thanks to Amy for great customer service and assisting us in promptly and hassle free renewing our discount card on checkout, new moves am I right?
June 14, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Friendly customer service
Thanks to Amy and Tom in Dorchester for using their knowledge to help me decide on a waterproofing product. They were very friendly and helpful.
June 12, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Amazing finds and prices
Amazing finds and prices. Amy was very helpful.
June 12, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Ellie was very helpful and I got a…
Ellie was very helpful and I got a really good discount from the store on some walking poles
June 11, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Chap who served us couldn’t have been…
Chap who served us couldn’t have been more helpful. Some great prices too!
June 11, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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