Ellie was extremely helpful as well as being friendly. I didn't need any real help finding what I wanted but Ellie gave useful advice when the payment machines played up. Very happy with the gloves I... See more
Company replied
Location
Switch locationSouth Street 3, DT1 1BL Dorchester, England, GB
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The person serving us was incredibly helpful and patient - I'm vegan and so trying to determine which boots were suitable was a challenge - unfortunately it wasn't obvious from the signs! In spite of... See more
Company replied
Faced with an array of water bottles Amy and Tom were extremely helpful in helping me select one. I wish to add that I am 82 years old and they didn’t treat me as a fool. Most unusual and appreciated... See more
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Today I visited your Dorchester Store and was very pleasantly surprised the two members of staff that assisted my purchase were Amy and Cher they were both helpful polite nothing seemed to much troubl... See more
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Company details
About GO Outdoors - Dorchester (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
South Street 3, DT1 1BL, Dorchester, England, United Kingdom
4.9
Excellent
253 reviews
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Amy was very friendly and helpful
Amy was very friendly and helpful, as well as being able to point me to other Go Outdoors outlets that are likely to stock what I was looking for. Great service.
June 8, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Really helpful and great customer…
Really helpful and great customer service.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Eben was very helpful
Eben was very helpful, friendly and knowledgable about the products we were looking at. Signed us up to the points scheme ensuring we got the best price too. Top service!
June 6, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great service
I was served today by Ellie and manager Eben, assisted with using blue light card discount to buy a gorgeous waterproof jacket for my husband. Friendly and professional service, thank you.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Helpful staff
Helpful staff, able to offer alternatives when a boot size wasn’t in stock
June 4, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Helpful service from Ellie
Ellie offered very helpful advice on the best way to waterproof a RAB jacket that I had bought there previously.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
amazing staff
Eben from the shop in Dorchester was incredibly helpful! i was probably in the shop for about half hour and he helped me the whole time (apart from to serve other customers of course!) i was struggling to find a good durable bag for traveling around the UK on and off trains ect and he was so helpful and im extremely gratefu and love my new bag!
June 5, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Kindness without prejudice
I have not experienced more knowledgable and helpful staff anywhere quite like it.
Callum was friendly and kind. I was having a bad day and his customer care flipped it around and helped reset me.
Thanks Callum. More staff like you please.
May 28, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Eben in Dorchester branch
Eben in Dorchester branch made me so welcome and was so extremely helpful in finding me the correct and most comfortable pair of walking/hiking GoreTex trainers. Trying more was no trouble and he went out of his way to find me suitable pairs to try. Thank you. I will be back for my winter footwear!
Check out was thorough too to make sure I had the correct shoes.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Hiking Boots Recommendation
I got hiking boots today and was unsure which one was the most suitable for long hikes. Eben was extremely helpful and was very informative.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Pleasure to Shop
Ellie the staff member who served me was excellent with friendly and helpful advice
June 3, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
10/10 experience
Great store, layout and tidiness, vibes were really high amongst the staff it felt like an amazing store to even step foot into everyone was so happy,
I was served on footwear by Big Cal who’s product knowledge was second to none and came across as a wonderful person, really impressive young man, on tills I was greeted by Ellie who is one of the happiest and down to earth employees I’ve ever met, everyone in the store was a great credit to the company and I wish them all the best,
Match the customer service with great products and great prices, I’d have given 6 stars if I could
June 2, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
I received excelllent service today…
I received excelllent service today whilst shopping for a coat. I would like to give a shout out to Ellie who was very helpfull and knowledgable about the product.
June 3, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Good company and thanks for the bag &…
Good company and thanks for the bag & walking stick rubbers on the end of my stick cauim Dorchester sorry if I spelled your name wrong but thanks
June 2, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Dorchester (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The staff are very helpful and…
The staff are very helpful and knowledgeable. It is disgraceful though that one has to pay £5 to get a store card. No other retailer that I use charges for a store card.
June 2, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thank you for taking the time to share your review. We’re really sorry to hear that you’ve been disappointed with your membership card purchase.
Our membership is designed to give customers access to exclusive offers and savings on outdoor gear, so it’s disappointing to learn that this hasn’t met your expectations on this occasion.
Please be assured that your feedback is important to us and has been shared with the relevant teams. We are currently reviewing our membership offering to understand how we can improve the experience for our customers.
We do hope we can restore your confidence in the future and provide you with a much better experience.
Kind Regards
GO Outdoors Customer Care
Helpful Team
Purchased pair of sandals, served by Ellie. The very helpful and friendly team in the shop ensured it was a most enjoyable experience.
Well done and thank you.
June 2, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Dorchester (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service from Ezra
Popped into GoOutdoors to get some hiking boots for my daughter, we were not sure what style to go with and Ezra was very helpful with finding something comfy that my daughter liked the look of. He was super friendly and had great knowledge of boots, overall excellent service
May 23, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great service from a very cheerful…
Great service from a very cheerful young man called Eben. Will definitely return to the store in Dorchester.
May 28, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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