Shop is well laid out, easy to navigate and items are reasonably priced,a great shopping experience.We were served by Jane today who was very pleasant and cheerful also very informative and helpful. 1... See more
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Went to my local Gooutdoors in Edinburgh to buy some stuff.I've been served by all smiley Jane,very friendly woman.Apart from always getting what I need in store,people like Jane are the reason to sho... See more
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I order my stuff on web site to pick up in shop sent email order was there went pick up at my on convenience only had to pay the coast of the items
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Late in the evening I was searching for a down jacket and the young man helping me was very helpful and knowledgeable and also drew my attention to one remaining suitable jacket in the sale, saving me... See more
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Company details
About GO Outdoors - Edinburgh
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, United Kingdom
- 01313 706885
4.8
Excellent
3K reviews
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Shannah was a great help!
I went in to buy some new women's hiking boots, armed with just a bit of knowledge. Shannah really helped me out by being patient and allowing me to try on every single boot! I didn't feel rushed or pressurised and I managed to get a little extra discount on the last pair available. I've always found the staff helpful and approachable here! Definitely recommend and nice to have a shop that's local and not super busy.
February 10, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Stuart was very helpful
Stuart in the bike department was knowledge and friendly, helping us choose the right bikes for a forthcoming trip.
February 7, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great
Great, exchanged a top, that wan not fsulty but I found too itchy to wear due to marino content, no quibble, made the process to easy and pleasant. Great store, very helpful and friendly staff always.
January 24, 2026
Reply from GO Outdoors - Edinburgh
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great staff
Great customer service and Jane was very helpful and went above and beyond
February 6, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Big thanks to Jane for a lot of help…
Big thanks to Jane for a lot of help today
February 4, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Helpful humans- Ethan and Jane sorted…
Helpful humans- Ethan and Jane sorted me out
February 3, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
good choice and good price
January 26, 2026
Reply from GO Outdoors - Edinburgh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great service - helpful staff.
Great selection of stuff! Great service from staff, especially Jane on the checkout. Really helpful and all very friendly. Would definitely go back.
February 2, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Prices were great
January 24, 2026
Reply from GO Outdoors - Edinburgh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I ordered 2 items and only got 1 and…
I ordered 2 items and only got 1 and wasn't told till days later
January 24, 2026
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful
Copper was very helpful , not pushing me to make a decision, finding socks to try with the shoes and a way of extra tightening the laces.
January 31, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service
Had a great experience shopping today. Evan was exceptionally helpful when we were unsure which type of jacket would be most suitable for our requirements. Great service, thanks for your advice Evan!
January 28, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very pleasant experience Jane a lovely…
Very pleasant experience Jane a lovely woman granton store x
January 29, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer experience…
Excellent customer experience throughout the store.
Staff helpful, knowledgeable and customer focused.
Checkout member of staff friendly and helpful - dealt with our query professionally and efficiently.
January 28, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Friendly staff
Friendly staff, easy parking, and a wide range of goods.
January 27, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great sale prices
Jane helped me get my Duke of Edinburgh leader discount at checkout. She was great to chat to and helped make my visit an enjoyable one. I brought on outdoor group here a couple of weeks ago when the weather was too bad to go out in. We spent a fun hour wandering around discussing kit and planning walks.
January 27, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The workers were lovley great customer…
The workers were lovley and very helpful,great customer service! Definitely coming again
January 26, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Sweet and friendly staff
Particularly wanted to mention that Jane today professionally and calmly dealt with a very stressful event caused by a customer. Sweet and friendly staff in general.
January 26, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Return of Xmas gift
I needed to return an Xmas gift I'd purchased. It couldn't have been made easier to exchange it for something else.
Thanks Jane for being so helpful.
January 20, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great service from the staff in. Edinburgh store.…
Great service from the staff in store,boots at amazing price.
Jane on the checkout was very courteous.
January 21, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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