Staff very friendly and helpful. Great choice of products, prices good for Go outdoors Card holders. Online needs tweeted, online saying card expired when it wasn't. Checked in store and was told it... See more
Company replied
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See what reviewers are saying
I was in store to collect a parcel that UPS had dropped off there, then I got distracted and started looking around! I was served by three different members of staff, all of whom were friendly, courte... See more
Company replied
It is a nice big shop with gear for different outdoor activities. It is always nice to just browse the shelves and it's very likely that one will find something needed or a good present, especially on... See more
Company replied
Such a variety of reasonably priced necessities for any adventure. The discount really helps. Jane on the till was patient and helpful
Company replied
Company details
About GO Outdoors - Edinburgh
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, United Kingdom
- 01313 706885
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service
Had a great experience shopping today. Evan was exceptionally helpful when we were unsure which type of jacket would be most suitable for our requirements. Great service, thanks for your advice Evan!
January 28, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very pleasant experience Jane a lovely…
Very pleasant experience Jane a lovely woman granton store x
January 29, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer experience…
Excellent customer experience throughout the store.
Staff helpful, knowledgeable and customer focused.
Checkout member of staff friendly and helpful - dealt with our query professionally and efficiently.
January 28, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Friendly staff
Friendly staff, easy parking, and a wide range of goods.
January 27, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great sale prices
Jane helped me get my Duke of Edinburgh leader discount at checkout. She was great to chat to and helped make my visit an enjoyable one. I brought on outdoor group here a couple of weeks ago when the weather was too bad to go out in. We spent a fun hour wandering around discussing kit and planning walks.
January 27, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The workers were lovley great customer…
The workers were lovley and very helpful,great customer service! Definitely coming again
January 26, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Sweet and friendly staff
Particularly wanted to mention that Jane today professionally and calmly dealt with a very stressful event caused by a customer. Sweet and friendly staff in general.
January 26, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Return of Xmas gift
I needed to return an Xmas gift I'd purchased. It couldn't have been made easier to exchange it for something else.
Thanks Jane for being so helpful.
January 20, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great service from the staff in. Edinburgh store.…
Great service from the staff in store,boots at amazing price.
Jane on the checkout was very courteous.
January 21, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Sane is so patient and helpful
Sane is so patient and helpful! She let me know the details of club membership card and also listening for me with not fluent English.
January 21, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Amazing customer service
Amazing customer service! Thanks Rain for your advice on walking boots, very happy with my choice, and thanks to Jane for being so kind every time I come in. GoOutdoors is a trustworthy brand with honest advice and returns policies!
January 18, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Jane was extremely helpful.
January 1, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Huge variety of clothes at all price…
Huge variety of clothes at all price ranges. Good selection of rab and weird fish. Very lovely staff. Was served by Jane who was super helpful
January 18, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Stuart was golden - V helpful
Started our look for our electric bikes today and first person we spoke to could not have been any better. Stuart was a wealth of knowledge and really helpful in helping us choose the right bikes. We have a lot of confidence in the info he passed on and suspect we’ll end up back there to get our bikes. Highly recommend asking for Stuart if anyone is looking for electric bike info
January 17, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I was very impressed with Helen who was…
I was very impressed with Helen who was proactive when I visited your Edinburgh Store. She seemed to realise I needed help and advice! She was pleasant and seemed to have as much time as I needed too.
January 14, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
The staff were really very helpful
The staff were very helpful, first finding the items I needed then helped me with getting the right size. I usually order on-line but this case based on an other review decided to check out the right size in store.
At the cashier Jane was awesome as she cheerfully double checked the discount for me on-line plus issued a new card replacing my old one. They were all very helpful and kind, a real asset to that shop.
I can happily recommend that shop to anyone for a personal shopping experience.
Thank you for your help and dedication!
January 14, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Store feedback - Michael
I visited the store on the 12th January to purchase walking boots.Michael was incredibly helpful and made my shopping experience a pleasure!Michaels customer service was second to none,hope to see you again on my next visit to the store
January 12, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Scarpa Manta boots
I purchased a pair of Scarpa Manta boots. The store had my size in stock. The assistant was very helpful, measuring my feet for the correct fit and advising on lacing options. Although I have yet to try the boots on a walk they look to be of very high quality and the right type of boots for my winter mountain hikes and easy climbs.
January 12, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Stuart was very helpful and…
Stuart was very helpful and knowledgeable when looking to get our little one a new bike. Would definitely recommend going to get advice and sizing.
January 10, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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