Shop is well laid out, easy to navigate and items are reasonably priced,a great shopping experience.We were served by Jane today who was very pleasant and cheerful also very informative and helpful. 1... See more
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Went to my local Gooutdoors in Edinburgh to buy some stuff.I've been served by all smiley Jane,very friendly woman.Apart from always getting what I need in store,people like Jane are the reason to sho... See more
Company replied
Late in the evening I was searching for a down jacket and the young man helping me was very helpful and knowledgeable and also drew my attention to one remaining suitable jacket in the sale, saving me... See more
Company replied
Wonder service provided by Isla who has able to provide assistance and guidance on the different options for sleeping bags, portable cool boxes and car tents. Isla's knowledge and patience provided me... See more
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Company details
About GO Outdoors - Edinburgh
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, United Kingdom
- 01313 706885
4.8
Excellent
3K reviews
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Excellent customer service in the late evening. …
Late in the evening I was searching for a down jacket and the young man helping me was very helpful and knowledgeable and also drew my attention to one remaining suitable jacket in the sale, saving me £100! He was also lovely to talk to and made my shopping experience a pleasure.
October 22, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff made it easy
Very helpfull and freindly mature female assistant in your Edinburgh store then problem ordering on line quickly resoled by telephone call
October 13, 2026
Reply from GO Outdoors - Edinburgh
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
A great experience.
Shop is well laid out, easy to navigate and items are reasonably priced,a great shopping experience.We were served by Jane today who was very pleasant and cheerful also very informative and helpful. 10/10 for service.
October 22, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
A perfect visit with helpful staff 😀 Sam-t Sam-m Shannah and Jane
A perfect visit with helpful staff 😀
October 21, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Went to my local Gooutdoors in…
Went to my local Gooutdoors in Edinburgh to buy some stuff.I've been served by all smiley Jane,very friendly woman.Apart from always getting what I need in store,people like Jane are the reason to shop at GO.
October 21, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Jane at the counter was friendly and…
Jane at the counter was friendly and polite. Makes the visit worth it. Thanks.
October 20, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I was served by Jane today at the…
I was served by Jane today at the Edinburgh branch & i must say what a lovely lady. Very polite and helpful from the start. Very pleased with my shopping experience today
October 20, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Purchases
Friendly staff. Good selection and plenty of changing rooms. Competitive prices
March 13, 2026
Reply from GO Outdoors - Edinburgh
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Various quality brands with good deals…
Various quality brands with good deals for membership. Easy to get whole family membership for annual £5 only. Well organised. Huge parking space with disabled access entrance.
Jane was brilliant, efficient and very respectful.
October 14, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Super helpful and knowledgeable
Super helpful! Needed to buy a camping stove and the attendant was super knowledgeable and helpful. All other attendants also really polite and offered great customer service! A great store for all your outdoor needs!
October 11, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service from both…
Excellent customer service from both Jane at the till and the lady in the shoe
Department very knowledgeable and helpful
October 12, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Isla customer service
Wonder service provided by Isla who has able to provide assistance and guidance on the different options for sleeping bags, portable cool boxes and car tents. Isla's knowledge and patience provided me with the confidence to purchase the right equipment for my needs. Isla also helped ensure that the overall experience was pleasant and relaxing.
October 11, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Served magnificently by the lovely Jane
October 9, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Good service
October 8, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Jane was great very helpful give her a…
Jane was great very helpful give her a 20% raise
October 6, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I was served by Sam T a few weeks ago
I was served by Sam T a few weeks ago. He helped me get a pair of walking boots. Sam made me feel like he listened carefully to my needs and budget, and found me a pair that was great. He was very busy, going back and forward between customers but he remained courteous and calm. Ben Vorlich and Stuc aChroin achieved 💪
August 29, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
So convenient to collect
So convenient to collect from my local Go Outdoors.
Staff are always so froendly and helpful.
September 22, 2026
Reply from GO Outdoors - Edinburgh
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Amazing staff
The staff in this store are incredible. Whether it be advice on outdoor wear or collecting a parcel from the pick up point. They are always friendly and super helpful. Isla on the tills is always polite and chatty. Helen and Shannah ( I hope that’s the lady’s correct name) have always been brilliant on the collection point and with advice when Iv bought items from the store.
Highly recommend this store
October 2, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
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