I was in store to collect a parcel that UPS had dropped off there, then I got distracted and started looking around! I was served by three different members of staff, all of whom were friendly, courte... See more
Company replied
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It is a nice big shop with gear for different outdoor activities. It is always nice to just browse the shelves and it's very likely that one will find something needed or a good present, especially on... See more
Company replied
Such a variety of reasonably priced necessities for any adventure. The discount really helps. Jane on the till was patient and helpful
Company replied
I was assisted by Alice this afternoon and would like to sing her praises! She could not have been more helpful, reaching down different jackets for me to try on and giving advice about different bran... See more
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Company details
About GO Outdoors - Edinburgh
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, United Kingdom
- 01313 706885
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great help from Evan! Thank you so much!!
We are travelling and needed a comfortable rain jacket to go hiking and a backpack. Evan was great helping us: he was super kind and patient, he understood our needs and explained to us the techs and specs of every option available. We are beyond pleased with his service and the store in general. We found everything we needed and more!
July 14, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Very quick delivery of item (hiking…
Very quick delivery of item (hiking shoes). Easy to order. These were a replacement for the same shoe bought recently that had a manufacturing fault. Even after many months had passed, a no-quibble refund as the shoe quality had not lived up to expectations. I was going to look elsewhere but the simplicity of returning them (albeit having to go into store which wasn’t handy for me) made me decide to give them my business again.
July 3, 2026
Reply from GO Outdoors - Edinburgh
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Well stocked store
Well stocked store.
Some confusion over pricing on some items but Jane on the checkout was super helpful. Shame the store manager couldn't even come to assist when there were differences between online and store pricing!
June 19, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing customer service
Been coming to go outdoors at granton for a couple months now and never really spoke to anyone that worked there until Stuart came along. What a guy he is can tell he loves his job and loves helping others out which you don’t see much of these days he took time out of his day to help me and my girlfriend pick out the right tent and gave us good advice on other camping necessities
July 11, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Knowledgable and helpful staff
Popped in just to get a few last minute camping supplies. Wide range of products so wasn’t sure what to get - Stuart saw my confusion and provided advice on what was best for me. Super helpful and gave personal recommendations on a few things. Ended up buying a few things that I probably wouldn’t have, had he not suggested.
Great service and super friendly
July 11, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Jane was very patient and helpful!
July 8, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Shanna from the Edinburgh store was…
Shanna from the Edinburgh store was excellent with me in store today and is a credit to the company excellent member of staff
July 6, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I’ve been a member of Go outdoors for…
I’ve been a member of Go outdoors for years now and always had great service,great products and great value for money,you can’t go wrong with Go outdoors,love it!
June 28, 2026
Reply from GO Outdoors - Edinburgh
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great product fast delivery and the man…
Great product fast delivery and the man at Edinburgh go outdoors bike department named rain was extremely helpful and efficient
June 29, 2026
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful staff and Jane at the…
Very helpful staff and Jane at the checkout was lovely!
July 2, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Service fine.
All be it no issues with service, its disappointing that blue light card cannot be used alongside membership
June 16, 2026
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Very good range of products & helpful staff!
Very good range of products. Really helpful store assistants. Inga at the till was really helpful in providing tent care leaflet and letting me know about the discount for families with children in guides/scouts.
June 28, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great service at the till from Zach!
June 28, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
We were in the Edinburgh Go Outdoors on…
We were in the Edinburgh Go Outdoors on Wednesday to look at tents for our Scout Group. Thanks for the help from Stuart his knowledge of the products and helpfulness made the decision easier.
Also Ennso on the checkout was just great.
June 24, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Good selection of everything you need…
Good selection of everything you need for great camping experience.
June 15, 2026
Reply from GO Outdoors - Edinburgh
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Great experience
Great experience! Stuart was incredibly attentive and knowledgeable, helping me choose the right camping stove setup for my needs. He also shared some excellent tips on hiking routes and destinations in the Scottish Highlands, which was greatly appreciated. The customer service was outstanding, and I’d highly recommend shopping at Go Outdoors Edinburgh.
June 16, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Jane was at the till very kind and…
Jane was at the till very kind and helpful
June 14, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great range and very helpful staff
Great range and very helpful staff, particularly Jane.
June 14, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Jane was at the till very helpful and…
Jane was at the till very helpful and friendly
June 9, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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