GO Outdoors - Edinburgh Reviews 

Helpful staff at collection

Ordered two camping chairs online. Very easy and prompt response. Easy pick up in store and two very friendly and chatty ladies to help us. Great service. Chairs are top notch. Am thinking of buying more as both daughters mega impressed.

Pete saved the day at Edinburgh Go Outdoors.. replacing tent polls for us. Not a service they usually offer BUT he went above and beyond to get us camping ready for Beladrum festival this weekend. Thanks so much really appreciate it ☺️

I had a great experience at Go Outdoors in Edinburgh. Jane, who served me at the till, was friendly, welcoming, and very helpful. She made the checkout process quick and pleasant and provided excellent customer service. It’s always nice to be served by someone who genuinely cares about customers. Thank you, Jane!

Order delivered on time and I was kept informed of the progress of the order/delivery.

Lots of choice. Downfall is that everyone seems to be making customers join their apps to get better, probably proper priced items. Staff were very helpful

10 out of 10 for Stuart helping us yesterday at the Edinburgh store with our tent purchase. Great advice and good banter made us feel totally comfortable as newbies at the camping lark. Thank you very much, top man 💪🏻

Massive thank you to Pete at Go Outdoors Edinburgh! He went completely above and beyond to help me fix a broken tent pole when I was in a real pinch. Top-notch customer service, super knowledgeable, and genuinely friendly guy. Saved my trip! Couldn't recommend him enough.

Great communication after I sent my goods to the wrong address (store).They got it redirected for me.👍

After Buying a tent and finding to large for pre booked pitches I went to exchange the product at The Edinburgh branch where the Duty Manager dealt with the process may I say it was dealt in a nothing too much trouble manner and came up with positive problem solving excellent customer service

Oraw was excellent helping me with my bike! Awesome customer service!

I love my new tent. Easy to erect and spacious. Delighted!

I had to do a big shop here for west highland way gear. I was given great advice from Rory, and great service from Jane. It was a really lovely experience - thank you!

We have recently got back into camping after a few years break. We quickly realised that our needs have changed and set about tweaking our set up. Go Outdoors have been fantastically helpful, partulicularly when we had a problem with the new tent purchased. They exchanged it immediately and without any issues.

We have complete confidence in buying from them as Member Prices (for a small £5 annual membership fee) are fantastic and if there is an issue with an item it is dealt with straight away. You can't really ask for more.

We are travelling and needed a comfortable rain jacket to go hiking and a backpack. Evan was great helping us: he was super kind and patient, he understood our needs and explained to us the techs and specs of every option available. We are beyond pleased with his service and the store in general. We found everything we needed and more!

Very quick delivery of item (hiking shoes). Easy to order. These were a replacement for the same shoe bought recently that had a manufacturing fault. Even after many months had passed, a no-quibble refund as the shoe quality had not lived up to expectations. I was going to look elsewhere but the simplicity of returning them (albeit having to go into store which wasn’t handy for me) made me decide to give them my business again.

Well stocked store.
Some confusion over pricing on some items but Jane on the checkout was super helpful. Shame the store manager couldn't even come to assist when there were differences between online and store pricing!

Been coming to go outdoors at granton for a couple months now and never really spoke to anyone that worked there until Stuart came along. What a guy he is can tell he loves his job and loves helping others out which you don’t see much of these days he took time out of his day to help me and my girlfriend pick out the right tent and gave us good advice on other camping necessities

Popped in just to get a few last minute camping supplies. Wide range of products so wasn’t sure what to get - Stuart saw my confusion and provided advice on what was best for me. Super helpful and gave personal recommendations on a few things. Ended up buying a few things that I probably wouldn’t have, had he not suggested.

Great service and super friendly