I was in store to collect a parcel that UPS had dropped off there, then I got distracted and started looking around! I was served by three different members of staff, all of whom were friendly, courte... See more
Company replied
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See what reviewers are saying
It is a nice big shop with gear for different outdoor activities. It is always nice to just browse the shelves and it's very likely that one will find something needed or a good present, especially on... See more
Company replied
Such a variety of reasonably priced necessities for any adventure. The discount really helps. Jane on the till was patient and helpful
Company replied
I was assisted by Alice this afternoon and would like to sing her praises! She could not have been more helpful, reaching down different jackets for me to try on and giving advice about different bran... See more
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Company details
About GO Outdoors - Edinburgh
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, United Kingdom
- 01313 706885
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Jane made our visit really worthwhile
Jane made our visit really worthwhile, she got us a big discount abd she was very helpful
June 8, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Worth the journey!
Travelled from the Scottish Borders to Edinburgh Go Outdoors. Well worth it! Helpful staff, good selection of mens Berghaus, Rab and North Face fleeces and tops. Good prices too with members discount.
June 7, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Brilliant…love this place for all…
Brilliant…love this place for all camping and outdoor clothing needs..helpful staff including Isla on till..
May 25, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Arran was so so helpful what a gem!
June 3, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Go here
Very helpful staff and a huge range of quality goods at great prices to choose from.
May 27, 2026
Reply from GO Outdoors - Edinburgh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Thanks to Jane for her advice and…
Thanks to Jane for her advice and assistance
June 2, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The staff are very polite and helpful.
The staff are very polite and helpful.
They do their best to help customers to solve the problems rapidly.
May 25, 2026
Reply from GO Outdoors - Edinburgh
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Jane was very helpful at checkout
Jane was very helpful at checkout, thank you!
May 8, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Most helpful staff and huge amount of stock
Jane was most accommodating and made my buying experience an absolute pleasure.
June 1, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Came into the Edinburgh branch today…
Came into the Edinburgh branch today for a good amount of items, eventually needed a little advice and thankfully Stuart was on had with excellent advice, very honest when it came to what was best for my wife’s first camping experience. I’m so used to “eating mud and sand’ so was great to have the advice for a more comfortable experience. Will be back no doubt.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Highly recommend!
We are visiting from USA and needed a couple of items for our trip to the Highlands. We weren't familiar with this store but wish we had it back home. Selection was fantastic and staff was so friendly and helpful, especially Oran! Thank you!
May 30, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I was served by Julia very very helpful…
I was served by Julia very very helpful even after asking for.my military discount after shes donw the till my bad so very nice helpful lass
May 21, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Waterproof Jacket
Came in looking for a new rain jacket and Evan was extremely helpful. He was very knowledgeable, knew what he talking about and gave excellent customer service!
May 24, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Incredibly helpful and knowledgable…
Incredibly helpful and knowledgable staff. Took time, thought it about, and gave great advice. Thanks Stuart!
May 23, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent service received from a young…
Excellent service received from a young member of staff who assisted me in my search for graingers repel
May 21, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I came in looking for a jacket I was…
I came in looking for a jacket I was having trouble navigating my self around the store when a very kind employee called Enzo assisted me. He was very kind and helpful I just had to come and leave a review. I’ll definitely be returning to this store it makes shopping in store more of a pleasant experience. Thank you Enzo!
May 13, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Lovely service on my last visit
Lovely service on my last visit! Need new waterproofs and Evan did a great job informing me about the jackets and trousers. He really knew his stuff! Feeling extra confident for my West Highland Way hike! Thanks Evan
May 14, 2026
Reply from GO Outdoors - Edinburgh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Apart from the range of goods
Apart from the range of goods, the excellence of the service. Helen was both efficient and very friendly.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
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