Shop is well laid out, easy to navigate and items are reasonably priced,a great shopping experience.We were served by Jane today who was very pleasant and cheerful also very informative and helpful. 1... See more
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See what reviewers are saying
Went to my local Gooutdoors in Edinburgh to buy some stuff.I've been served by all smiley Jane,very friendly woman.Apart from always getting what I need in store,people like Jane are the reason to sho... See more
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Late in the evening I was searching for a down jacket and the young man helping me was very helpful and knowledgeable and also drew my attention to one remaining suitable jacket in the sale, saving me... See more
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Wonder service provided by Isla who has able to provide assistance and guidance on the different options for sleeping bags, portable cool boxes and car tents. Isla's knowledge and patience provided me... See more
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Company details
About GO Outdoors - Edinburgh
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, United Kingdom
- 01313 706885
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Guy at the checkout till was amazing
Guy at the checkout till was amazing, great sales and amazing atmosphere. Will be back again. FOR SURE ¡!!!!!!¡
September 30, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Nice and helpful stuff
Nice and helpful stuff, special thanks for help to Isla and Jack! :)
September 27, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
jack was very knowledgeable when…
jack was very knowledgeable when helping with climbing and lewis was lovely at the tills
September 26, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ordering was easy
Ordering was easy , I usually travel to store to pick and choose but thought for once try picking and choosing online. Delivery was on time
September 1, 2026
Reply from GO Outdoors - Edinburgh
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Brilliant customer service
I bought a bike here a few days ago. Excellent customer service from start to finish. Rain, the guy who prepared my bike, answered all my questions; he was very polite and helpful, and even assisted us in resolving an issue with another bike. Thank you. He definitely deserves recognition for his attitude towards customers.
September 11, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Jane is Awesome
Was just served by Jane today. She was very helpful setting up our account and very friendly. Hope she has a nice holiday!
September 11, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Jane was splendid on the till.
Jane was splendid on the till, and cheapest place to by product I was looking for
September 8, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Staff very friendly and helpful
Staff very friendly and helpful. Great choice of products, prices good for Go outdoors Card holders. Online needs tweeted, online saying card expired when it wasn't. Checked in store and was told it was a glitch in New system. Was told although I had set up a Card in store I needed to Set up an online account!
August 28, 2026
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
All you could ask for, for your adventures
Such a variety of reasonably priced necessities for any adventure. The discount really helps. Jane on the till was patient and helpful
September 3, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Jane was welcoming, friendly and very helpful.
September 2, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Jane was very helpful
Jane was very helpful. I called the store to see if they do Campingaz exchanges and she quickly said they do and checked that they had some in stock without me having to ask. I then went into the shop and she was on the checkout. Very helpful and friendly. Will definitely be back
August 31, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
It is a nice big shop to browse
It is a nice big shop with gear for different outdoor activities. It is always nice to just browse the shelves and it's very likely that one will find something needed or a good present, especially on the sale sections. Jane at the counter was really friendly and helpful, full of great advice.
August 21, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
A well managed store
I was in store to collect a parcel that UPS had dropped off there, then I got distracted and started looking around! I was served by three different members of staff, all of whom were friendly, courteous and helpful. I don’t usually bother with writing reviews, but the staff here deserved it…Jane, at the checkout, deserves a mention for being helpful and thorough!
August 28, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Jane in Edinburgh served me.
Jane in Edinburgh served me.
The young lady in front of me did not have or know about the GoOutdoors card. Jane took her through it carefully, clearly and patiently.
She had obviously been trained well and presented it well.
August 27, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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