Staff very friendly and helpful. Great choice of products, prices good for Go outdoors Card holders. Online needs tweeted, online saying card expired when it wasn't. Checked in store and was told it... See more
Company replied
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See what reviewers are saying
I was in store to collect a parcel that UPS had dropped off there, then I got distracted and started looking around! I was served by three different members of staff, all of whom were friendly, courte... See more
Company replied
It is a nice big shop with gear for different outdoor activities. It is always nice to just browse the shelves and it's very likely that one will find something needed or a good present, especially on... See more
Company replied
Such a variety of reasonably priced necessities for any adventure. The discount really helps. Jane on the till was patient and helpful
Company replied
Company details
About GO Outdoors - Edinburgh
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, United Kingdom
- 01313 706885
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great customer service at Go Outdoors
We had a great experience at Go Outdoors Edinburgh at the weekend. We were served by Isla who was really helpful, getting us exactly what we needed with great customer service- thanks!
February 21, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great experience at Granton branch of Go outdoors
On my recent visit to Granton branch of GoOutdoors I was welcomed warmly and served by a lovely member of staff. I found what I needed and had a nice chat with Jane who served me at the till. Overall it was a great shopping experience!
February 19, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Jane is the best!
I loved that Jane was kind.
I used the googles to ski a lot! Sophia
February 13, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great staff
I went to Edinburgh go outdoors for a new pair of boots. I saw some thermal cups and thought one of them would fit my car holder. I spoke to a staff member and he came outside with me to check if it would fit. I tried my boots on and took boots and cup to the checkout. Jane served me very efficiently. The staff made my visit a pleasant experience.
February 13, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
We always use the Edinburgh store for all our outdoor needs
We always use the Edinburgh store for all our outdoor needs and now for all our clothing and not using popular fashion outlets. On our recent visit, we found that staff were helpful and welcoming, the toilets were spotless and Isla, the young checkout girl remembered us and was so cheerful. Well worth a visit and you will be pleasantly surprised
Carol Fox
February 13, 2026
Unprompted review
Great service and discount
Items delivered as promised. Saved quite a bit with the members discount, so perfect.
January 31, 2026
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
You can only buy a bike here if Fraser the bike guy is in as he’s a Uni student!!
Tried to buy 2 adult mountain bikes from Edinburgh store today. After waiting for 10 minutes in bike section, eventually managed to track down a member of staff to be told that the Fraser the bike mechanic doesn’t work any day apart form Sunday so nobody could advise me on bike purchase. When queried whether I could buy bikes, was told yes but there would be no warranty or guarantee given as they hadn’t set the bikes up. I could only get that if I came back Sunday and managed to get Fraser to deal with me direct! What kind of a business model is this?
February 13, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Amazing customer service by Jane…
Amazing customer service by Jane informing me a memberships can be used by difffent members of family giving me a discount
February 13, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Shannah was a great help!
I went in to buy some new women's hiking boots, armed with just a bit of knowledge. Shannah really helped me out by being patient and allowing me to try on every single boot! I didn't feel rushed or pressurised and I managed to get a little extra discount on the last pair available. I've always found the staff helpful and approachable here! Definitely recommend and nice to have a shop that's local and not super busy.
February 10, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Stuart was very helpful
Stuart in the bike department was knowledge and friendly, helping us choose the right bikes for a forthcoming trip.
February 7, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great
Great, exchanged a top, that wan not fsulty but I found too itchy to wear due to marino content, no quibble, made the process to easy and pleasant. Great store, very helpful and friendly staff always.
January 24, 2026
Reply from GO Outdoors - Edinburgh
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great staff
Great customer service and Jane was very helpful and went above and beyond
February 6, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Big thanks to Jane for a lot of help…
Big thanks to Jane for a lot of help today
February 4, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Helpful humans- Ethan and Jane sorted…
Helpful humans- Ethan and Jane sorted me out
February 3, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
good choice and good price
January 26, 2026
Reply from GO Outdoors - Edinburgh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great service - helpful staff.
Great selection of stuff! Great service from staff, especially Jane on the checkout. Really helpful and all very friendly. Would definitely go back.
February 2, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Prices were great
January 24, 2026
Reply from GO Outdoors - Edinburgh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I ordered 2 items and only got 1 and…
I ordered 2 items and only got 1 and wasn't told till days later
January 24, 2026
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful
Copper was very helpful , not pushing me to make a decision, finding socks to try with the shoes and a way of extra tightening the laces.
January 31, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service
Had a great experience shopping today. Evan was exceptionally helpful when we were unsure which type of jacket would be most suitable for our requirements. Great service, thanks for your advice Evan!
January 28, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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