Shop is well laid out, easy to navigate and items are reasonably priced,a great shopping experience.We were served by Jane today who was very pleasant and cheerful also very informative and helpful. 1... See more
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Went to my local Gooutdoors in Edinburgh to buy some stuff.I've been served by all smiley Jane,very friendly woman.Apart from always getting what I need in store,people like Jane are the reason to sho... See more
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I order my stuff on web site to pick up in shop sent email order was there went pick up at my on convenience only had to pay the coast of the items
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Late in the evening I was searching for a down jacket and the young man helping me was very helpful and knowledgeable and also drew my attention to one remaining suitable jacket in the sale, saving me... See more
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Company details
About GO Outdoors - Edinburgh
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit D, 65 West Harbour Road, EH5 1PW, Edinburgh, United Kingdom
- 01313 706885
4.8
Excellent
3K reviews
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Getting older in age I could be classed…
Getting older in age I could be classed as grumpy and really poor customer service has become the norm.
I have received such a great shopping experience from Stuart with selection of boots, explanation of the technical parts to each boot I was looking at and even tips on how to tie the lace.
Great guy and really appreciated. Thank you Stuart.
May 12, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
We popped into Go Outdoors Edinburgh I…
We popped into Go Outdoors Edinburgh I was looking for a lightweight waterproof jacket and walking boots for hubby - Helen was extremely helpful with advice regarding the walking boots - thank you.
May 11, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Goods on display on wrong prices not…
Goods on display on wrong prices not having much of what you can get online and returns
May 5, 2026
Reply from GO Outdoors - Edinburgh
Thank you for your review.
We are sorry to hear that you have experienced an issue with displayed pricing. We have contacted you via email to get further information, to enable us to investigate and escalate this correctly, please check your inbox for our email shortly.
Kind regards
Go Outdoors Customer Care Team
Boots department were top notch
I came in looking to return some faulty boots I bought at a different Go Outdoors and they were really helpful, no fuss at all. I could get the credit back and with it I bought a different pair.
Rain and Helen clearly knew their stuff and helped me choose. Super friendly and, unlike other places I've been, I didn't feel under pressure at all. Can't speak for the rest of the Go Outdoors (it's pretty big!) but the boots department were great.
May 11, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
“I would definitely shop with you…
“I would definitely shop with you again. I’m over the moon with my daughter’s purchases the quality is amazing. A little pricey, but with the membership card I saved myself loads. I’m so happy with everything and will continue to shop with you again.”
April 30, 2026
Reply from GO Outdoors - Edinburgh
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Splendid service
Splendid service. Of particular note is Jane on the checkout who was thorough and funny. Thanks.
May 6, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Jane gave us great service today!
May 6, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Edinburgh
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Duke of Edinburgh kit
Stuart got us a tent, a mat, a jacket and trousers. He did a great job
May 2, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
My wife and myself came to GoOutdoors…
My wife and myself came to GoOutdoors today 29/4/26 looking for new boots. Was helped by a young girl (sorry didn't get your name). Had a good chat about different boots etc and we both found what we wanted. She also took our boots to the check out to allow us a look around the store with having to carry them around with us. When we went to checkout where Jane explained return policy if required. Really impressed with both members of staff who know their stuff.
April 29, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Great sale bargains
Well stocked. Picked up a great Hunter parka long jacket in the sale. Saved £125
April 27, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Ordered jacket for store collection
Ordered jacket for store collection. Arrived within 3 days and process went smoothly. Happy with purchase.
April 20, 2026
Reply from GO Outdoors - Edinburgh
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Fraser in the Granton store in…
Fraser in the Granton store in Edinburgh was brilliant - I needed a new bike pump - he got the correct one - showed me how to use it and then checked and corrected my tyre pressure pumping them up - he was brilliant
April 26, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff. Jane helped me understand the various discounts and got me signed up as a member to get the best deals and Leo helped me out to my car with everything I couldn't carry. Excellent customer service, thank you.
April 24, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Brilliant service as always at Go…
Brilliant service as always at Go Outdoors in Granton. Helped by Jane at the tills who sought out kit i couldn't find, quickly renewed my membership and made sure I got the discounts I could qualify for.
April 23, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Another spot on shopping trip
Another spot on shopping trip , Jane as polite, professional and enthusiastic as ever.
April 22, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Quick processing and delivery
April 3, 2026
Reply from GO Outdoors - Edinburgh
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Great technical knowledge of waterproof jackets
Evan was really patient and helpful in helping me choose the right waterproof jacket for my price point and needs. He ended up finding me a jacket that was on clearance. Thanks Evan!
April 18, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from JANE
April 16, 2026
Unprompted review
Reply from GO Outdoors - Edinburgh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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