GO Outdoors - Erdington Reviews 

My partner’s membership card had expired a while ago. He wanted to buy the Phoxx 3 tent but thought he’d have to pay full price until his card had been re-newed.
I spoke to Shauni the young lady at the till and she was very helpful and polite. The renewal issue was resolved immediately and I had one very happy partner.
Thank you Shauni

Shauni was so helpful and really made my shopping experience so much easier and successful. Thank you

Shauni & Ella was absolutely amazing and brilliant help.. they definitely deserve to be mentioned as I was blown away by their customer service and care..

Great customer service, from both the gentleman at the checkout and from Bradley to help me find the right pair of shoes for my needs! Always enjoy coming to Go Outdoors for their range and for their staff; I feel completely vindicated keeping them as my first choice option for outdoors equipment.

Easy to navigate around the store, it’s clean and tidy with prices clearly displayed. The staff were friendly and helpful. They offered help but we didn’t need it. They have a changing room which was good as there’s plenty of clothing to choose from. Shauni served us, she was very welcoming, polite and friendly.

Went into the Erdington store today and was served by a very happy and helpful staff member on the till called katie. I asked her questions about the membership deals and the card which she set up for me
Would highly recommended this store and the helpful staff.

I visited the store a few times over a few days due to wanting more information about the freedom 7 air tent . Oliver was so helpful and informative , he really went out of his way to help me in choosing but applied no pressure.
When I went back to purchase the tent Oliver then took it to the till for us .

Great customer service. Thank you

Brilliant customer service from Liam

His service from start to finish was exemplary. Not only was his knowledge and understanding of our requirements perfect he was also very friendly and helpful! We look forward to visiting this store again and hopefully being served by Liam!

Very helpful staff and very polite and cheerful 😊 lovely place to shop always recommended

Went to buy an e-bike, good selection and helpful staff.

Excellent company, Connor Salter is very conscientious, helpful, meticulous and intelligent. Accommodated for me when I went in the shop and instinctually knew what I needed.

Shaun I was great at check out

Fantastic service from Josh and Millie! ⭐⭐⭐⭐⭐

We honestly couldn’t have asked for better service from Josh and Millie when purchasing our roof tent. Nothing was too much trouble for them from start to finish.

Before we even visited the store, they were incredibly helpful over the phone, answering our questions and making sure everything was arranged for when we arrived. When we got there, they were waiting for us and went out of their way to help us with the roof bars too.

Unfortunately, Go Outdoors didn’t have the correct roof bars for our car, which could have made things really difficult. However, Josh and Millie couldn’t have been more accommodating and kindly offered to keep our TentBox safely in storage until the correct roof bars arrived. This took away all the stress and meant we didn’t have to make alternative arrangements.

When we returned to the store, Millie remembered us straight away and even asked how we were getting on, while someone went to retrieve our roof tent. It was such a lovely personal touch and really showed how much they genuinely cared about our experience.

Josh and Millie truly went above and beyond for us. They were both incredibly friendly, warm, approachable and professional, and nothing was ever too much trouble — even when we had to mess around with the roof bars!

Customer service like this makes such a difference. We felt looked after throughout the whole process and would happily recommend Go Outdoors to anyone, especially if you’re lucky enough to deal with Josh and Millie.

Thank you both for making what could have been a stressful purchase so easy and enjoyable. You’re a credit to Go Outdoors! ⭐⭐⭐⭐⭐

Hi,

I would like to leave a review for two of your staff at the store.

Caleb was very helpful with his advice on outdoor activities, Caleb also helped me pick items which I required for the upcoming trip. Thank you Caleb!

Brad was swift at his role when he was scanning the items and creating an account for me to help me become a member.

Good staff here

Only been to this store twice both times we were served by the same young lady shauni who was very helpful, knowledgeable and kind both times.

Shaun was really helpful and kind at the till she had a great customer service for me thank you

Shauni was lovely and helpful today thanks so much

Shauni was a wonderful help really polite and helpful

Great service from Shaun’s and the tents team who helped us when we couldn’t find what we were looking for. :)