The Erdington team always do everything they can to help. Best retail team I ever interact with. Even if there is an issue they make sure everything is resolves quickly and without hassle. Couldn't re... See more
Company replied
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See what reviewers are saying
Just wanted to say thank you for the excellent customer service that my husband and I received today whilst shopping at Erdington GoOutdoors. Staff were courteous and knowledgeable and gave helpful ad... See more
Company replied
Good selection of products at a good price however the customer service leaves much to be desired. I had to roam around the store to find someone to bring out some boots and after asking question... See more
Company replied
Desperately needed a waterproof jacket for a trip, didn’t know much about what I was looking for and Shauni was great at looking after me and helping me out with my questions! Highly recommend this... See more
Company replied
Company details
About GO Outdoors - Erdington
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ravenside Retail Park, Kingsbury, B24 9QB, Erdington, United Kingdom
- 01213 123719
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Good review
Hi,
I would like to leave a review for two of your staff at the store.
Caleb was very helpful with his advice on outdoor activities, Caleb also helped me pick items which I required for the upcoming trip. Thank you Caleb!
Brad was swift at his role when he was scanning the items and creating an account for me to help me become a member.
Good staff here
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good store nice staff
Only been to this store twice both times we were served by the same young lady shauni who was very helpful, knowledgeable and kind both times.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shaun was really helpful and kind at…
Shaun was really helpful and kind at the till she had a great customer service for me thank you
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Shauni was lovely and helpful today…
Shauni was lovely and helpful today thanks so much
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great service quick through the tills
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Shauni was a wonderful help really…
Shauni was a wonderful help really polite and helpful
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service from Shaun’s and the…
Great service from Shaun’s and the tents team who helped us when we couldn’t find what we were looking for. :)
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Shaun is very friendly and very helpful.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Awesome help from the great staff in…
Awesome help from the great staff in the store. Shauni was great and super helpful and kind. Helped me plan for my trip and was super patient and helpful!
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Erdington
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service from Shauni 🌟 🌟🌟🌟🌟
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Shauni was an amazing help in the store…
Shauni was an amazing help in the store today. So helpful, would recommend !!
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Served by Shauni today
Served by Shauni today - fantastic customer service served with a smile on her face which was great 😊
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Shauni was nice and polite made it…
Shauni was nice and polite made it pleasant visit
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Shauni served me today and gave a…
Shauni served me today and gave a brilliant impression on how customer servuce should be , a credit to the company and a lovely young lady !!
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
This Go Outdoors is really well…
This Go Outdoors is really well organised and the staff are always super friendly and knowledgeable. Big thank you to Siobhan who helped me find everything I needed!
July 29, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Erdington
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Erdington
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Shauni was so helpful and friendly
Shauni was so helpful and friendly
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great experience
Great experience, staff couldn’t be more helpful, tried on multiple items to get the best fit! Shauni looked after us well and ensured we were happy with the products we were buying.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Erdington
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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