The store was closing down and I managed to get a cutlery set for £1. I had to wait for the 2 emaciated employees to drag themselves to the counter, both looking red eyed and dry mouthed. I could see... See more
Company replied
Location
Switch locationHigh Street 206, EX4 3EB Exeter, England, GB
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See what reviewers are saying
Rob was super helpful, and gave outstanding customer service. It's such a shame the Exeter High St branch is closing. End of an era, first Millets, then Blacks, sad times.
Company replied
Great staff at the Exeter "Express" branch, friendly and helpful but not intrusive. So why are you now closing this high street branch, leaving only the retail park store, outside of the city centre?... See more
Company replied
Duncan was a massive help. He had patience and time to make sure we had the correct replacement air beam. I cannot believe your closing the store let alone letting Duncan leave. He is a real a... See more
Company replied
Company details
About GO Outdoors - Exeter (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
High Street 206, EX4 3EB, Exeter, England, United Kingdom
5.0
Excellent
1K reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Rob explained the footwear that Adam had brought to me and…
Rob explained the footwear and authorised the discount due to the boots being faded and therefore two different shades.
Adam brought me the boots
June 9, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very friendly and efficient staff
Very friendly and efficient staff. Rob (with the beard) knew where things were, pointed me in the right direction and served quickly, all with a smile on his face
June 8, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Very friendly service by Rob who went…
Very friendly service by Rob who went above and beyond to help me with my purchase. Also personal interaction and friendly communication was excellent. Thank you
June 1, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Sam and Reb were super helpful and…
Sam and Reb were super helpful and friendly going above expectations.
June 7, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
great guy think he's called Rob very…
great guy think he's called Rob very funny
June 7, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Helpful cheerful and knowledgeable…
Helpful cheerful and knowledgeable staff!
June 7, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great shopping experience and perfect…
Great shopping experience and perfect customer service provided by Monty.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Robs awesome absolutely squared me…
Robs awesome absolutely squared me away….. dans good too
June 7, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
What I needed at a fair price
Just got what I needed and a fair price.
Young lad on the till couldn’t have been more helpful, his name was Harrison
June 6, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Monty is ace
Monty was super helpful and great service throughout - thanks mate!
June 6, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Camping and big Monty
Wanted to get into camping, hiking and a secret 3rd thing when an absolute SAINT called Monty blessed me up big time with some sound advice and customer service. GIVE HIM A RAISE ASAP. I've never met him before but trust me if he asked me nicely he'd be put in my will and testament. Until next time. ✌️
June 6, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Monty was great and super friendly and…
Monty was great and super friendly and kindly coached us through the DofE tips and tricks. S
June 6, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff where very helpful and efficient.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Alan was a G good mid layers innit
June 5, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Thanks Rob
Fab friendly advice from Rob today in the Exeter branch. Explained what I needed to know like a pro! Great service, thank you! From Married toaster!
June 4, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Rob made my experience great.
Rob made my experience great.
What a guy, give him a pay rise!
June 4, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
Clothings great, but the guys working there are better. Definitely will be going back for more stuff.
June 3, 2026
Unprompted review
Reply from GO Outdoors - Exeter (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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