Staff at Exeter super helpful even when the store was extremely busy! Store had everything we needed for our camping trip. Great quality and competitively priced, some even on sale. Also worth taking... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service in the shoe department. I was served by Lewis who was very patient, helpful and professional. I tried on loads of different styles and sizes before finding the perfect pair. I r... See more
Company replied
Today we were served by Lewis. He approached us and asked if we needed any help. He was incredibly helpful, knowledgeable on products we needed help buying but also he was very polite. His customer se... See more
Company replied
Alfred was very helpful and informative in helping my son choose hiking gear for a big trip to Morocco. He was very knowledgeable and explained everything very well.
Company replied
Company details
About GO Outdoors - Exeter
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, United Kingdom
- 01392 531855
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Shop
Service in the shop in Exeter was excellent. Prices are good and a great selection of fishing gear. Thank you
May 13, 2026
Reply from GO Outdoors - Exeter
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
The sales assistant was excellent
The sales assistant was excellent. We needed a refund on a purchase we were collecting and then a repurchase of the same shoes as when we ordered them the Go Outdoors card wasn’t accepted. Apparently due to there not being an email address attached to it. This was rectified by the sales assistant.
May 11, 2026
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service.
Ordered online the wrong item was delivered. This item was worth far more than the item I ordered.
I attended the nearest store to exchange the item. This exchange was conducted with excellent service and I left with the item I had originally ordered with a discount. Thank you
May 16, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I was trying to find walking boots and…
I was trying to find walking boots and Harry was incredibly helpful as well as being endlessly patient!
May 15, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Alix was super helpful assisting me in…
Alix was super helpful assisting me in the purchase of a replacement gas bottle and regulator.
The Exeter store is always a pleasure to visit.
May 11, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Trying to find some new approach shoes…
Trying to find some new approach shoes Lewis was incredibly helpful and knowledgeable about all the different fittings of the different brands, rigidity of soles etc and most suitable ones for the job. Helped take our stuff to the tills. Fantastic experience and really appreciated Lewis’s helpful but non invasive manner, well done
May 10, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lewis was very helpful with helping my…
Lewis was very helpful with helping my daughter get her Duke of Edinburgh kit.
May 10, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fast efficient service and very happy…
Fast efficient service and very happy with my goods.
May 1, 2026
Reply from GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Paul was very nice
May 3, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Would highly recommend a visit.
The store is so easy to navigate and finding the item I required was a simple process. Staff were very helpful and the price range is amazing. My entire experience was positive.
April 13, 2026
Reply from GO Outdoors - Exeter
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I visited Exeter Go Outdoors on Sunday…
I visited Exeter Go Outdoors on Sunday to buy trekking gear for my upcoming Mont Blanc hike. Igor was extremely helpful and knowledgeable. Nothing was too much trouble. I left feeling confident that I have all the necessary equipment and am prepared for the hike. Thanks, Igor - excellent service!
April 26, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sofiia was very helpful
Sofiia was very helpful, polite and well informed about the product I was buying
April 28, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Igor of the Exeter store provided…
Igor of the Exeter store provided outstanding customer service and knowledge of the local fishing area. Highly recommend
April 25, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good Customer Service
I ordered a barbecue online which arrived damaged, so returned it to my nearest Go Outdoors, for an exchange. Staff were pleasant, helpful and efficient in dealing with my complaint and replacing the damaged item. Only four stars for Go Outdoors online, as the package should have been better wrapped to prevent damage in transit and possibly marked as "fragile" - the store visit might not have been needed.
April 21, 2026
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Wasn't told item was ready to collect
Wasn't told that the item was ready to collect after 10 days but was there when went in to check.
April 16, 2026
Reply from GO Outdoors - Exeter
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Fishing advice
Paul in the fishing section of the Exeter site is a true gentleman. Spent time with me picking up a set up. Gave honest advice as to what I should and shouldn't buy. His knowledge and love for what he does was clear to see. Thank you Paul. Exeter is lucky to have you!
April 20, 2026
Unprompted review
Reply from GO Outdoors - Exeter
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Where is my order
Where is my order. Still haven’t received any information as to when it is in store, ready for collection. That’s after mail informing certain items ordered are no longer available.
Basically lack of customer information.
April 13, 2026
Reply from GO Outdoors - Exeter
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great deals on exactly what I wanted…
Great deals on exactly what I wanted with a choice of options for all items I was after.
April 3, 2026
Reply from GO Outdoors - Exeter
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Purchase of walking shoes and snow boots
Sam T from the Exeter branch was very helpful and ensured I got a ‘price match’ and also helped me when picking my shoes and boots
Good service at the till as well as issues with my membership card were resolved thank you
December 19, 2025
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.