GO Outdoors - Exeter Reviews 

4,399
TrustScore 5 out of 5

4.8

Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH Exeter, GB


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Rated 5 out of 5 stars

Staff at Exeter super helpful even when the store was extremely busy! Store had everything we needed for our camping trip. Great quality and competitively priced, some even on sale. Also worth taking... See more

Company replied

Rated 5 out of 5 stars

Great customer service in the shoe department. I was served by Lewis who was very patient, helpful and professional. I tried on loads of different styles and sizes before finding the perfect pair. I r... See more

Company replied

Rated 5 out of 5 stars

Today we were served by Lewis. He approached us and asked if we needed any help. He was incredibly helpful, knowledgeable on products we needed help buying but also he was very polite. His customer se... See more

Company replied

Rated 5 out of 5 stars

Alfred was very helpful and informative in helping my son choose hiking gear for a big trip to Morocco. He was very knowledgeable and explained everything very well.

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Exeter

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, United Kingdom

  • 01392 531855

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(4,399)

36,024 reviews in the last 12 months

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Rated 5 out of 5 stars

Paul was very helpful and very nice…

Paul was very helpful and very nice with our questions about carp fishing

April 13, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fishing equipment

Went to Go outdoors as my son would like to get into fishing, we have no clue when it comes to this hobby. We were met with Paul from the Exeter branch who was extremely helpful pointing out the best rod to buy and keeping the cost down, he pointed out a rod that was actually cheaper than the one I had originally picked up. Really impressed with Paul's knowledge and helpfulness we will be going back.

April 13, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Father and son fishing gear

Myself and son went in today 12/4/26 to get a few bits to update his fishing gear. We was greeted by a lovely gentleman called Paul, who was very knowledgeable on fishing equipment and guided us in the right direction. We ended up buying two new carp rods and two reels plus a few little bits and pieces. One very happy son

April 12, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Robbie was very helpful with both the…

Robbie was very helpful with both the purchase and installation of my roof tent. Had great people skills and knowledge.

April 10, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go outdoors Exeter. Iain

We went to Go outdoors Exeter and were looking for a new back pack and a few other items. Iain was very helpful and informative.

April 11, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant service and assistance

March 28, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Helmet is great

Helmet is great, great fit and turned up at store on time. Although I still have not received my membership card or have a number.
I also never received a notification that the helmet was in store.

March 28, 2026
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sofiia is amazing

Sofiia is amazing. Very helpful and knowledgeable. Helped me to get the right coat for my next adventure. Thank you.

April 8, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service and the staff were very…

Great service and the staff were very helpful

April 1, 2026
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking shoes purchase

I was looking for some walking shoes and one of your staff members called Lewis asked me if I needed any help which I did. He advised on the different shoes and how waterproof they were. He was very polite and helpful and fetched me at least three pairs to try on. He couldn’t have been more helpful and it was just generally a very easy shopping experience.

March 15, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fishing Visit

We visited with our 9year old son. Who is obsessed with fishing. Paul, was the expert who served us and was so happy, helpful and delivered great customer service. So much so, we wandered round the shop after paying for the first lot of shopping and purchased more items. Well done Paul!

April 6, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I visited the store today looking for a Ridgemonkey Connect

I visited the store today looking for a RidgeMonkey compact toastie maker. Paul (in the fishing section) served me with excellent advice and friendly customer service allowing me to remove the product from the box to look at and compare to other similar products in stock. How customers should be treated!

April 6, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I’m very new to fishing and the bloke…

I’m very new to fishing and the bloke behind the called paul till noticed I chose a mistake with the things I had picked and and politely pointed it out and helped me with what to choose

April 6, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful

Very helpful. Gives tips on what to buy and thorough.

April 3, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

The staff, especially Sam T., were all so helpful!

April 4, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul was very knowledgeable and so…

Paul was very knowledgeable and so helpful to my son when we visited to buy fishing rods and equipment today. Thank you !!

April 3, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Staff 5☆.. stock very poor

Paul in angling sales is just superb,he's very knowledgeable and always wants to help,however the angling stock was very poor I went online and made a list of nearly £250 of Angling products only to be very disappointed as nothing was in stock..
2 years ago it was 100% better with fresh and frozen bait wich made me come in 3-4 times a week and always spent good dollerI just dont get why you did this...
5☆ to Paul

April 3, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul was so helpful with his knowledge…

Paul was so helpful with his knowledge about fishing and helped me buy my fist start up set of fishing gear! Can’t rate him enough

April 3, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go Outdoors Exeter.

Was greeted by team members on my way in and around the store as I browsed. Larry on footwear was great as that was the main reason for my visit. Larry has very good knowledge and talked in depth about the features off the footwear I was looking at.

March 27, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ended up buying 2pairs of walking boots!

On Saturday we took our son to Go Outdoors to look at walking boots. We were quickly helped by Larry who was professional and friendly. He gave us really good advice and informed us of some good offers available.
Whilst trying the boots on the area became busy with other customers. Beteeen Larry and Harry all customer received a good service from what we observed. My son was really happy with his walking boots. My husband was also impressed and ended up buying himself a pair too!
Thanks Larry (and Harry) for your help to get what we needed. We are happy customers!

March 28, 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

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