Staff at Exeter super helpful even when the store was extremely busy! Store had everything we needed for our camping trip. Great quality and competitively priced, some even on sale. Also worth taking... See more
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Great customer service in the shoe department. I was served by Lewis who was very patient, helpful and professional. I tried on loads of different styles and sizes before finding the perfect pair. I r... See more
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Today we were served by Lewis. He approached us and asked if we needed any help. He was incredibly helpful, knowledgeable on products we needed help buying but also he was very polite. His customer se... See more
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Alfred was very helpful and informative in helping my son choose hiking gear for a big trip to Morocco. He was very knowledgeable and explained everything very well.
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Company details
About GO Outdoors - Exeter
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, United Kingdom
- 01392 531855
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Fantastic in-store service
My son and I came in to buy walking boots. Iain looked after us brilliantly. He knew his stuff, recommended some excellent boots that were appropriate for a growing teen, and did it all with a sense of humour. The other staff around the store were all super helpful, too. Top customer service.
March 29, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Exeters Go Outdoors
We went into Exeters Go Outdoors to buy the kit list for my daughters D of E.
Lewis came along whilst we were looking at the boots and ended up helping us with the whole kit list, he was very helpful and gave us different price options along the way. He also told us about a 10% discount available because it was for the D of E.
March 29, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Newton Tent Purchase
We went in to buy a new tent. We asked a member of staff for help. They were very helpful and knowledgeable. It made it easier to purchase what we wanted. And we got a good deal. Thank you.
March 29, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Quick service
March 28, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
We were served today by Larry
We were served today by Larry. He was super helpful and full of knowledge
March 28, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Larry was so so helpful with selecting…
Larry was so so helpful with selecting the right boots, wonderful customer service!
March 28, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Easy to use their website.
Easy to use their website.
Parcel arrived a bit late but was courier getting lost. Can happen to anyone
March 20, 2026
Reply from GO Outdoors - Exeter
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great customer service by Harry
Great customer service by Harry. Spent ages with me choosing walking boots. Knowledgeable and efficient.
March 26, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Staff were excellent
Staff were excellent, most accommodating to this customer. I foolishly, (Did my homework after purchase, not before - twit), purchased two gas cylinders subsequently found to be the wrong type. I did not expect to be able to exchange them, expecting a ban on full cylinders, there being no proof of non-use. However, Larry on the phone spoke to manager Harry who agreed the exchange despite it being, 'Irregular'. Returning to the store for the exchange I was assisted by Cody who lifted all four heavy cylinders for me and organised the whole exchange. The young man at the till also most efficient though I didn't get his name.
Excellent service on both visits.
March 25, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Knowledgeable help and friendly advice…
Knowledgeable help and friendly advice from members of staff, especially Harry. Thank you. We are happy with our purchases.
March 25, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I was looking for new hiking boots and…
I was looking for new hiking boots and didn't know where to start, given my last pair lasted15 years. Larry brought at about 8 pairs for me to try. Let me take my time trying them on but was there when I needed to ask a question. Great service.
March 21, 2026
Unprompted review
Reply from GO Outdoors - Exeter
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Excellent customer service from the team. Sam T helped me pick a pair of climbing shoes that would suit me. He was very knowledgable and helpful.
March 21, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Went in for fishing bait
Went in for fishing bait, started chatting with Paul, lovely bloke and very helpful, good knowledge and more than happy to help us.
Thanks Paul you we're great, my son is desperate to beat his PB to get his photo on the wall.👍
March 20, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent!
Excellent!
The help and attention l received when purchasing my tent was second to none!
Thank you to the tall man and the chap with beard .🙂
March 19, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Walking Boot Shopping 5*
Harry and Liam were super helpful when my partner and I were looking for a pair of walking boots! They were both extremely knowledgable and took their time explaining all the different types and materials! Thank you lads
March 17, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Perfect service
Expert, friendly advice from Harry who helped me pick a pair of walking boots and very patient, warm and knowledgeable service from Sofiia who helped me choose a raincoat. 5 stars.
March 17, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Paul.( The fishing dept) was helpful
Paul.( The fishing dept) was helpful, polite & knowledgeable.
March 17, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Paul is always welcoming and helpful
Paul is always welcoming and helpful. Any question's you ask Paul he will be able to help you with.
March 17, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very good range and excellent assistant…
Very good range and excellent assistant Sofiia
March 17, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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