Lewis at Go Outdoors Exeter was extremely helpful and informative in regards to your walking boot products. Lewis took great care in making sure my 15 yr old son was completely happy with the style &... See more
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Fantastic member prices, extra military 10% discount ontop of that and a key mention to the staff member “Monty” Excellent customer manor and climbing knowledge for buying new stickies “climbing... See more
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Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... See more
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The customer service was really good, our shop assistant was very nice, helped us with our sizing of shoes, and making sure we got the right pair. The payment at the till, of everything, went through... See more
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Company details
About GO Outdoors - Exeter
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, United Kingdom
- 01392 531855
4.9
Excellent
4K reviews
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Walking shoes purchase
I was looking for some walking shoes and one of your staff members called Lewis asked me if I needed any help which I did. He advised on the different shoes and how waterproof they were. He was very polite and helpful and fetched me at least three pairs to try on. He couldn’t have been more helpful and it was just generally a very easy shopping experience.
March 15, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fishing Visit
We visited with our 9year old son. Who is obsessed with fishing. Paul, was the expert who served us and was so happy, helpful and delivered great customer service. So much so, we wandered round the shop after paying for the first lot of shopping and purchased more items. Well done Paul!
April 6, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I visited the store today looking for a Ridgemonkey Connect
I visited the store today looking for a RidgeMonkey compact toastie maker. Paul (in the fishing section) served me with excellent advice and friendly customer service allowing me to remove the product from the box to look at and compare to other similar products in stock. How customers should be treated!
April 6, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I’m very new to fishing and the bloke…
I’m very new to fishing and the bloke behind the called paul till noticed I chose a mistake with the things I had picked and and politely pointed it out and helped me with what to choose
April 6, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Paul was very knowledgeable and so…
Paul was very knowledgeable and so helpful to my son when we visited to buy fishing rods and equipment today. Thank you !!
April 3, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff 5☆.. stock very poor
Paul in angling sales is just superb,he's very knowledgeable and always wants to help,however the angling stock was very poor I went online and made a list of nearly £250 of Angling products only to be very disappointed as nothing was in stock..
2 years ago it was 100% better with fresh and frozen bait wich made me come in 3-4 times a week and always spent good dollerI just dont get why you did this...
5☆ to Paul
April 3, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Paul was so helpful with his knowledge…
Paul was so helpful with his knowledge about fishing and helped me buy my fist start up set of fishing gear! Can’t rate him enough
April 3, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Go Outdoors Exeter.
Was greeted by team members on my way in and around the store as I browsed. Larry on footwear was great as that was the main reason for my visit. Larry has very good knowledge and talked in depth about the features off the footwear I was looking at.
March 27, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Ended up buying 2pairs of walking boots!
On Saturday we took our son to Go Outdoors to look at walking boots. We were quickly helped by Larry who was professional and friendly. He gave us really good advice and informed us of some good offers available.
Whilst trying the boots on the area became busy with other customers. Beteeen Larry and Harry all customer received a good service from what we observed. My son was really happy with his walking boots. My husband was also impressed and ended up buying himself a pair too!
Thanks Larry (and Harry) for your help to get what we needed. We are happy customers!
March 28, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Fantastic in-store service
My son and I came in to buy walking boots. Iain looked after us brilliantly. He knew his stuff, recommended some excellent boots that were appropriate for a growing teen, and did it all with a sense of humour. The other staff around the store were all super helpful, too. Top customer service.
March 29, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Exeters Go Outdoors
We went into Exeters Go Outdoors to buy the kit list for my daughters D of E.
Lewis came along whilst we were looking at the boots and ended up helping us with the whole kit list, he was very helpful and gave us different price options along the way. He also told us about a 10% discount available because it was for the D of E.
March 29, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Newton Tent Purchase
We went in to buy a new tent. We asked a member of staff for help. They were very helpful and knowledgeable. It made it easier to purchase what we wanted. And we got a good deal. Thank you.
March 29, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Quick service
March 28, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
We were served today by Larry
We were served today by Larry. He was super helpful and full of knowledge
March 28, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Larry was so so helpful with selecting…
Larry was so so helpful with selecting the right boots, wonderful customer service!
March 28, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Easy to use their website.
Easy to use their website.
Parcel arrived a bit late but was courier getting lost. Can happen to anyone
March 20, 2026
Reply from GO Outdoors - Exeter
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great customer service by Harry
Great customer service by Harry. Spent ages with me choosing walking boots. Knowledgeable and efficient.
March 26, 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
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