My wife and I had a fantastic experience at the shop today, thanks to Jarred who went above and beyond to help us find the right walking boots. We tried on countless pairs and he was incredibly pati... See more
Company replied
Location
Switch locationUnit 5-7 The Meads, GU14 7SJ Farnborough, England, GB
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See what reviewers are saying
Local store I could try footwear on before purchasing. Member discounts compounded with sale price was incredible value for this footwear product. Good service from staff in the store.
Company replied
Great customer service by Liam at the Farnborough store! He took time to explain the membership scheme along with renewal system. He chatted and knew his products and business. We hope to we bump into... See more
Company replied
This was a click & collect order. I did not receive an email advising my item was ready to collect. The staff at Go Outdoors Farnborough were excellent very helpful - great customer service. The same... See more
Company replied
Company details
About GO Outdoors - Farnborough (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 5-7 The Meads, GU14 7SJ, Farnborough, England, United Kingdom
4.9
Excellent
637 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Served by Tracy (& Liam)
Served by Tracy (& Liam) - excellent customer service, nice friendly atmosphere in what is a small shop for this organisation. Highly recommended store - although I expect the store size may restrict the stock levels & variety. So check online before hand.
June 15, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Found exactly what I was looking for
Found exactly what I was looking for. The service was prompt, friendly and efficient. Overall a good experience
June 13, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Ali was excellent
Ali was excellent. Knowledgeable, willing to go the extra mile when I was trying to find some particular craghopper trousers. Much appreciate the guidance.
June 15, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tracey was great today being so helpful…
Tracey was great today being so helpful while serving me. Excellent customer service.
June 17, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Liam and Tracy served me a pair of…
Liam and Tracy served me a pair of socks today, very helpful :]
June 16, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
greeted when I entered the store
I was greeted when I entered the store. After a couple of minutes I was asked if I needed assistance. I was taken to the section I was looking for. I made a purchase and the young man that had helped me, Luke, was very friendly and knowledgable.
June 15, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Farnborough (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent customer service!
Excellent customer service! We went in to buy a pair of boots for my son's DofE expedition. Luke was very kind and helpful with his advice. Very pleased with the service. Would highly recommend this store. Thank you Luke!
June 11, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Liam gave us great service today
Liam gave us great service today! He was helpful, knowledgeable, friendly and patient!
June 11, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Buying a sleeping bag
Liam was very helpful in choosing a sleeping bag for me. Solid guy would buy from him again.
June 11, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Liam was very happy And helpful sever
Liam was very happy And helpful sever
June 11, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great experience always helpful
Great experience always helpful. Amazing staff very knowledgeable, always welcoming with a smile.
June 11, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very nice young lad very freindly and…
Very nice young lad very freindly and professional., his name is Liam.,
June 11, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Liam was super helpful
Liam was super helpful and got us exactly what we needed!
June 9, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great staff help
Went in looking for something but didn’t find it, fortunately Tracy pointed us in the right direction and helped us loads! Ended up still buying something, thank you Tracy.
June 10, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Thanks Liam for being helpful and upbeat
June 9, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Luke and Tracy were so helpful helping…
Luke and Tracy were so helpful helping me choose a multi tool very last minute in the day and took there time to help me decide on the right one for me.
Thank you so much
June 4, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Saw the the store on a random visit to…
Saw the the store on a random visit to Farnborough, saw a great deal and walked in was approached and serviced by a guy called Liam, he was friendly and approachable! And just looked genuinely happy to serve and be at his job! Very refreshing energy!
June 9, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Liam was super helpful and friendly…
Liam was super helpful and friendly helping me to decide which was the best product for my needs
Would recommend and use go outdoors Farnborough again
June 9, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Liam was very helpful and professional.
June 9, 2026
Unprompted review
Reply from GO Outdoors - Farnborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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