GO Outdoors - Fort William (Express) Reviews 

The store manager and assistant were incredibly helpful with only a few minutes until their (summer) Sunday closing time. Very kindly let me check out the hiking shoes I was hoping to get, let me try some out and of course with the decent selection they had, plus the right size I was lucky to get there just in time to buy them too. Really efficient and massively appreciate their time and patience too. Thank you so much!

Bought a really nice Kuhle jacket which I had been looking at for ages.Served by Agnesca (the boss) and as always well looked after. With half a dozen outdoor shops in the high street the thing that takes you back to buy is the service, which as always was excellent.

Agnaskia was as always the best! Always so helpful and friendly. Nothing is too much hassle for her and she always goes out of the way to help

Great price and very friendly staff. Agnieszka was excellent

Thanks John and Aggie for making us smile and your service is such a delight!

We’ll be back again soon!

Happy customers

Jenny and Lucas

The young man who helped me was very kind, and knowledgeable. He helped me find what I needed in the store, and what they had sold out of, he pointed me in to shops where I might find what I need. Great experience overall!

Really good customer service, I was well advised for my purchase

High quality gear, good prices and Agnes, the kindest person in town.
Thank you.

If I could give this store zero stars, I would. The customer service at the Fort William branch was terrible.
​First, I approached a young staff member who was too busy arranging a display to help. Instead of assisting me, he just pointed me toward another colleague who was already busy with a customer.
​When I finally got the attention of the cashier—who acted like helping me was a massive favor—it only got worse. I asked for a size 8.5 in hiking shoes. He confidently told me that they "don't do half sizes." This is completely incorrect, as Salomon absolutely makes half sizes.
​When I explained that I specifically wanted hiking shoes because I already own boots, he dismissed my choice entirely and told me hiking shoes are "no good." It felt like they had zero interest in making a sale, probably because it was getting close to lunchtime. Incredibly disappointing experience.

My visit in store today was a prime example of perfect customer service! Went in looking for down wash and couldnt see it on the shelf. Agnieska (store manager) instantly went and found some, when I explained what Inwas using it for she offered advice and gave me some extra items to help. After 7 nights on the West Highland Way my sleeping bag will be nice and clean

Wife walked in and was approached by this lady who not only helped her with fitting her size but also gave her the ‘member price’.
The ‘lady’ turned out to be the Manager Agnieszko M. Thank you.

Excellent friendly staff! Chris was very knowledgeable and helped me to pick the right pair of waterproof trainers and David was so cheerful while serving me at the till. Lovely staff

Excellent service from Agnieszka and David. Thank you—I love my new shoes!

Absolutely fantastic service, especially from John - who went out of his way to be helpful, informative and professionally friendly. A great guy, he made my experience with Go Outdoors truly outstanding. As did the manager Agniesckman too - thank you very much guys!!

Very helpful staff!

I had to return a pair of boots bought in the Coatbridge store on 6th June. The staff were very helpful and return achieved swiftly and easily

Service there is bar none. The staff went out of their way to refund me an item I bought a fifteen minutes earlier but foolishly had declined a receipt for. Much appreciated!

Good customer service from John Hunter great hand about the shop. Definatly recommend

Very helpful staff. Spoke to the manger and she let me use my card which I never had with me with just a few checks. Discount applied and very happy 10/10