The manager made us feel most welcome, and gave absolutely excellent customer service. We were only passing (whilst waiting for a train), but thought we’d stop in and check out the range. Well laid ou... See more
Company replied
Location
Switch locationHigh Street, PH33 6AU Fort William, GB
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See what reviewers are saying
What an amazing team within go outdoors fort Williams. Angieszka and her team is super helpful and was happy to assist me with anything I needed! Strongly recommend this shop to anyone outdoorsy.
Company replied
The store manager and assistant were incredibly helpful with only a few minutes until their (summer) Sunday closing time. Very kindly let me check out the hiking shoes I was hoping to get, let me try... See more
Company replied
Agnieszka is very friendly and an amazing person. Very good customer service. She really look after her customer. I would recommend everyone to visit this shop. The price is very competitive in whol... See more
Company replied
Company details
About GO Outdoors - Fort William (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
High Street, PH33 6AU, Fort William, United Kingdom
4.7
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Quality, price and service
High quality gear, good prices and Agnes, the kindest person in town.
Thank you.
July 27, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Incredibly poor service and uninformed staff
If I could give this store zero stars, I would. The customer service at the Fort William branch was terrible.
First, I approached a young staff member who was too busy arranging a display to help. Instead of assisting me, he just pointed me toward another colleague who was already busy with a customer.
When I finally got the attention of the cashier—who acted like helping me was a massive favor—it only got worse. I asked for a size 8.5 in hiking shoes. He confidently told me that they "don't do half sizes." This is completely incorrect, as Salomon absolutely makes half sizes.
When I explained that I specifically wanted hiking shoes because I already own boots, he dismissed my choice entirely and told me hiking shoes are "no good." It felt like they had zero interest in making a sale, probably because it was getting close to lunchtime. Incredibly disappointing experience.
July 16, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
We are sorry to hear about your experience in store. What you have described is not acceptable and certainly not the level of service we aim to provide.
So that we can thoroughly investigate this we have reached out via Trust Pilot for further information. We would appreciate it if you could reply at your earliest convenience.
Kind regards,
GO Outdoors Customer Care Team
Outstanding customer service
My visit in store today was a prime example of perfect customer service! Went in looking for down wash and couldnt see it on the shelf. Agnieska (store manager) instantly went and found some, when I explained what Inwas using it for she offered advice and gave me some extra items to help. After 7 nights on the West Highland Way my sleeping bag will be nice and clean
July 13, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Helpful Manager, great price
Wife walked in and was approached by this lady who not only helped her with fitting her size but also gave her the ‘member price’.
The ‘lady’ turned out to be the Manager Agnieszko M. Thank you.
July 7, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent friendly staff
Excellent friendly staff! Chris was very knowledgeable and helped me to pick the right pair of waterproof trainers and David was so cheerful while serving me at the till. Lovely staff
July 8, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Agnieszka and…
Excellent service from Agnieszka and David. Thank you—I love my new shoes!
July 2, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Absolutely fantastic service
Absolutely fantastic service, especially from John - who went out of his way to be helpful, informative and professionally friendly. A great guy, he made my experience with Go Outdoors truly outstanding. As did the manager Agniesckman too - thank you very much guys!!
June 24, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Fort William (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I had to return a pair of boots bought…
I had to return a pair of boots bought in the Coatbridge store on 6th June. The staff were very helpful and return achieved swiftly and easily
June 24, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Service there is bar none
Service there is bar none. The staff went out of their way to refund me an item I bought a fifteen minutes earlier but foolishly had declined a receipt for. Much appreciated!
June 13, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Good customer service from John Hunter…
Good customer service from John Hunter great hand about the shop. Definatly recommend
June 15, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff. Spoke to the manger and she let me use my card which I never had with me with just a few checks. Discount applied and very happy 10/10
June 12, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Staff very friendly and helpful
Staff very friendly and helpful . Was served by John who was a real nice lad and had a good a laugh with us.
June 14, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Agnieska was super friendly and…
Agnieska was super friendly and extremely knowledgeable on the jackets we purchased from your store today.The store was very clean,tidy and well stocked with everything you need and some.Extra marks for being dog friendly with water bowls outside.
May 31, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Aggy the manager lovely smile and…
Aggy the manager lovely smile and personality for the store. :))
May 30, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Amazing staff very helpful and…
Amazing staff very helpful and friendly. Very good stock .
May 29, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Fort William store
Fort William store - amazing helpful service from Agnieszka thank you
May 25, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Today
Went in today and Agnieszka was so helpful and friendly. She goes out of her way to provide great customer service.
May 25, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Well stocked with helpful staff
Well stocked with helpful staff, Agnieska in particular.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Thanks Agnieszka
Thanks to Agnieszka, I had the best experience in this store. She should have a raise!
May 16, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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