The manager made us feel most welcome, and gave absolutely excellent customer service. We were only passing (whilst waiting for a train), but thought we’d stop in and check out the range. Well laid ou... See more
Company replied
Location
Switch locationHigh Street, PH33 6AU Fort William, GB
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See what reviewers are saying
What an amazing team within go outdoors fort Williams. Angieszka and her team is super helpful and was happy to assist me with anything I needed! Strongly recommend this shop to anyone outdoorsy.
Company replied
The store manager and assistant were incredibly helpful with only a few minutes until their (summer) Sunday closing time. Very kindly let me check out the hiking shoes I was hoping to get, let me try... See more
Company replied
Agnieszka is very friendly and an amazing person. Very good customer service. She really look after her customer. I would recommend everyone to visit this shop. The price is very competitive in whol... See more
Company replied
Company details
About GO Outdoors - Fort William (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
High Street, PH33 6AU, Fort William, United Kingdom
4.7
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The best manager ever
The best manager ever. She really saved my trip. I wish the personnel in the Netherlands was even half as kind as her. 5 stars out of 5!
May 4, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Agnreszka (staff) at the Fort William…
Agnreszka (staff) at the Fort William shops was very helpful and polite while giving us the assistance we needed. Nice to have such smiling pleasant staff.
April 30, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Super well helped
Super well helped. Also got a discount! Thanks for the nice cardigan and cool shirt, David and Agmescko!
Kind regards,
Tim, Rose and Lizzy (from Holland)
April 27, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Very helpful
Was in recently for a pair of walking trousers. Was given a few pointers by one of the staff ( Agneshka) . Actually bought a more expensive pair than id planned. Very helpful, would recommend.
April 8, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Nice and friendly staff especially…
Nice and friendly staff especially David.
April 28, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Bought a Peter Storm jacket
The range of clothing was excellent and prices excellent and Agniesska was extremely charming and helpful.
April 27, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Such helpful staff!
The staff at this shop were great! Agnieszka was incredible in helping us get the gear we needed to enjoy our day on the mountain and helped us prep our trekking poles and clipped tags so we could walk out ready to use our new gear. This made such a difference in our hiking experience and our visit to Fort William overall!
April 22, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
April 20, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
The service and help of the staff
The service and help of the staff. Big variety of quality products. Value for money
Especially Agnieszka was very helpful to answer all our questions regarding products.
April 18, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Went into this store today just to…
Went into this store today just to look. Picked up a padded jacket at a good price. Agniezki was most friendly and helpful.
April 15, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
We visited the Fort William store for…
We visited the Fort William store for some walking boots, and Agnieszka was great from start to finish. She was really helpful, friendly, and made everything easy. Overall, a really good customer experience.
April 5, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Fort William (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Agnieszka was super friendly and…
Agnieszka was super friendly and helpful with assistant ....... great staff 👌👌👌
April 6, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
“Saved my trip – thank you!”
I was traveling through Fort William and had been looking for a silicone seam sealer for quite some time – really needed it for my tent. I finally found it at GO Outdoors Express, which honestly saved my trip.
Agnieszka was very kind and helpful and made the whole thing easy. I really appreciated her help.
Thanks again!
April 6, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent service with great customer…
Excellent service with great customer care!
Agnieszka was very helpful and helped me pick our the perfect jacket for what i was after.
Ill be back to get the kids and wife kitted out.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Really helpful shop assistant who made…
Really helpful shop assistant who made me feel at ease. Her name was Aquieszka and she was friendly and knowledgeable.
April 1, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served last week by manager Agniezka…
Served last week by manager Agniezka very helpful and pleasant would definitely shop there again
March 25, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service!Agnieszka is very…
Great service!Agnieszka is very attentive!
She saved my upcoming great glen way ! Thank you
March 26, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great wee shop
Great shop with a good selection of products. Great customer service - Agnieszka was brilliant helping with advice on the items we needed.
March 14, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Amazing customer service !!
Amazing customer service!!
While in shopping for jackets I wasn’t sure which jackets to get for my grandchildren , so I asked a lady called
Agnieszka who was very smiley cheerful if she could help & advise me on what to get .
Agnieszka chatted away the whole time while discussing the jackets , in the end I bought 4 jackets and would throughly recommend shopping in this shop .
I will be back .
March 21, 2026
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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