GO Outdoors - GloucesterReviews 

2,308
TrustScore 5 out of 5

4.8

98 - 108 Barton Street, GL1 4DZ Gloucester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great customer service. Kia in Gloucester branch was extremely helpful. Now fully informed on how to get our DofE discount card & the benefits of applying for it. Thank you Kia :) Also lovely staff su... See more

Company replied

Rated 3 out of 5 stars

The fishing department is very bare, maybe awaiting a delivery but the last 3-4 times we have been in it's the same. The stuff they did have on the pegs had no prices at all so no idea how much anyt... See more

Company replied

Rated 5 out of 5 stars

We have recently bought a tent from this store and the team have been very helpful, the assistant manager helped us understand an inflatable tent as this is our first, and Chad helped us further at th... See more

Company replied

Rated 5 out of 5 stars

Myself and my daughter use this store very often and regularly use the Evri postal facility within the store. The gentleman that serves us is Matt B and we have to say, he goes far and beyond to assis... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Gloucester

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 98 - 108 Barton Street, GL1 4DZ, Gloucester, United Kingdom

  • 01452 229827

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,308)

32,197 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently visited the store to…

I recently visited the store to purchase some specific items for a walking and camping trip. George was very patient and helpful. He spent the time with me advising on each item so I was able to purchase the items I wanted. Thank you.

May 30, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and knowledgeable sales…

Very helpful and knowledgeable sales assistant.

June 26, 2026
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A great selection of gear and helpful…

A great selection of gear and helpful staff. Particularly Chad at Gloucester Go Outdoors.

June 22, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

very helpful if you just asking…

very helpful if you just asking question also helpful choosing a bike or accesories for yoir bike

July 1, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Feedback on Chloe....

Chloe was incredibly helpful and friendly helping us source walking boots and she was very knowledgeable on alterbative options.

June 30, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service from Freddie today who was very knowledgeable and patient helping us to choose a backpack.

June 28, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Fishing department empty

The fishing department is very bare, maybe awaiting a delivery but the last 3-4 times we have been in it's the same. The stuff they did have on the pegs had no prices at all so no idea how much anything was. It doesn't seem to be manned by anyone with any knowledge of fishing now so it's not even an easy experience getting a price check or any advice on the products available.
The Swindon Go Outdoors is 100 times better than the Gloucester which is a shame as it's a bit of a trek to get there from where we live but at least they have stock.
On the plus side the lady who served us (Kia) was lovely and really tried to engage our son into a conversation about Spiderman.

June 27, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent experience

Great customer service. Kia in Gloucester branch was extremely helpful. Now fully informed on how to get our DofE discount card & the benefits of applying for it. Thank you Kia :) Also lovely staff support in shoe department for walking shoes/boots.

June 27, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Chad was so helpful and attentive ✨

June 26, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you Chad for helping today

Went in today to get a paddle thanks to Chad I was able to save a few quid by sorting out my membership

June 26, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service by Chad today

Great service by Chad today. Patient and understanding, happy to explain everything in great detail.

June 26, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We have recently bought a tent from…

We have recently bought a tent from this store and the team have been very helpful, the assistant manager helped us understand an inflatable tent as this is our first, and Chad helped us further at the till. Extremely knowledgeable, professional and patient. Thank you

June 26, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The process was very easy and…

The process was very easy and membership brought me exciting discount.

June 18, 2026
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking boots and shoes expertise

Tom was fantastic helping with advice around walking boots and shoes and socks. Shared his personal experience and advice. So patient went out of his way to help on the hottest day of the year. Alex also lovely at the till. Couldn’t ask for better service. Gives these chaps a bonus!

June 24, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Gloucester. Great service by Alex.

As always, GoOutdoors had everything that I needed. I was served by Alex, who was really helpful in finding all the right things within the shop, in a kind and professional manner.

June 24, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Myself and my daughter use this store…

Myself and my daughter use this store very often and regularly use the Evri postal facility within the store. The gentleman that serves us is Matt B and we have to say, he goes far and beyond to assist us, making our visit very efficient and quick. He even runs around the store looking for items we wish to purchase if we are unable to find them. It is a pleasure to use this store and he is a credit to the company. Many thanks.

June 22, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Chad saved me money on camping chairs.

Great selection of camping chairs. I took mine to coubter where Chad told me he was sure these were on offer and checked for me resulting in me buying a second chair half price today. Excellent service. Thankyou Chad.

June 22, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff were very friend

The staff member Chad was very friendly and helpful in helping find a day sack to fit me comfortably. They also showed me where the other items I needed were.

June 20, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking Boots.

I only popped in for a browse with my husband as he had some fishing bits to buy but thought I’d look at some waterproof boots for the winter. I selected a few different styles and told the assistant my size. He soon appeared with my boots to try on. Gave me honest advice about each boot, comparisons between each style and asked specific questions about what I wanted them for ie: walking the dog, hiking, climbing etc. The assistant was George. A lovely, polite well informed young man. At no time did I feel I was bothering him and at no time did I feel pressured into buying anything. I did buy a pair of Scarpa boots in the end and can’t wait to test them out.
What a great asset George is to your company and he couldn’t have been more helpful. Thank you George.

June 20, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service. Easy shopping.

June 20, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

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