I went in to buy walking boots after my 12 year old boots finally died. Not surprisingly, boots are very different these days. Bradley was an amazing member of staff, very knowledgeable for his you... See more
Company replied
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Really great options and ability to test items out. We were looking for an air tent so it was great to be able to look in each tent to see the size, layout, etc. I had a query about the membersh... See more
Company replied
Came here on Sunday for some camping equipment and there was a lovely young girl on tills called Emily who was very polite and welcoming
Company replied
We were helped and served by Libby 16/8/26. Wonderful customer service, went out of her way to look for items and gave great recommendations. Even took all our purchases to the till for us. Incredib... See more
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Company details
About GO Outdoors - Gloucester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
98 - 108 Barton Street, GL1 4DZ, Gloucester, United Kingdom
- 01452 229827
4.8
Excellent
2K reviews
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Easy to find what I was after and good…
Easy to find what I was after and good customer service from George.
August 26, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Very helpful member of staff
Had to make a phone call today as had not been able to get hold of customer services, so phoned the gloucester store and a young man by the name of Harvey Norman answered and helped me in every way he could he wasn't able to help with the problem but he listened and took notes and was very polite thankyou Harvey Norman.
August 26, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I purchased an electric coolbox and the…
I purchased an electric coolbox and the gentleman that served me carried it out to the car for me. Excellent customer service.
August 24, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Came here on Sunday for some camping…
Came here on Sunday for some camping equipment and there was a lovely young girl on tills called Emily who was very polite and welcoming
August 23, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Absolutely wonderful staff
Absolutely wonderful staff! Was helped my a lovely young lady called Emily, she guided me through my refund and answered all my questions perfectly. Safe to say ill be back!
August 19, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great staff, service and products
I was warmly greeted as I entered the store and directed towards where I needed to go. I found what I wanted to buy, quickly and easily. I was then served with a smile by Emily at the till
August 23, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
We were helped and served by Libby…
We were helped and served by Libby 16/8/26.
Wonderful customer service, went out of her way to look for items and gave great recommendations. Even took all our purchases to the till for us.
Incredibly friendly and a great staff member.
August 16, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
love the place
love the place, has everything you would need and want, it's quite pricey but there is usally cheaper options available, just wish it was closer as its a hour and a half away from the house. the lady at the till emily was also very nice
August 16, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Have just experienced amazing customer…
Have just experienced amazing customer service today by Emily. Very helpful and polite.
August 15, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Item variety and kind and knowledge staff!
Really great options and ability to test items out.
We were looking for an air tent so it was great to be able to look in each tent to see the size, layout, etc.
I had a query about the membership so spoke with Mat and he was so helpful when we had follow up questions about the tent we had chosen and ended up purchasing a few extra items so ensure we had the set up we needed.
Kia was also really kind and friendly at the checkout and could see we were trying to manage a newborn and a 5 year old 🙈
July 25, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The bars to the canopy were already…
The bars to the canopy were already split and rusty
Never buying from GO again
August 3, 2026
Reply from GO Outdoors - Gloucester
We are truly disappointed to learn that you have received your item with damage. This is not the way we would expect items to be received and we would like to resolve this for you.
We have reached out to you via the email address on the order for further information. It would be appreciated if you could respond at your earliest convenience.
We appreciate you bringing this matter to our attention and hope we have the opportunity to restore your confidence in GO Outdoors in the future
Kind regards,
GO Outdoors Customer Care Team
Went into Gloucesters Go outdoors…
Went into Gloucesters Go outdoors yesterday to purchase a dryrobe. George went up and beyond to help what a lovely lad.
August 9, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Served by Chad
Served by Chad, took the time to help us properly and was really nice and informative! Cheers chad!
August 8, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Easy to find what I wanted and Emily on…
Easy to find what I wanted and Emily on the till was lovely and polite too
August 5, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great for walking boots
I went in to buy walking boots after my 12 year old boots finally died. Not surprisingly, boots are very different these days. Bradley was an amazing member of staff, very knowledgeable for his young age. He patiently advised me, bringing boots that fitted my criteria and my awkwardly shaped feet until he finally found me a pair that fitted. A very positive experience, for something I was dreading doing!
August 5, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Libby the assistant who helped us find…
Libby the assistant who helped us find our correct purchase was very helpful and friendly where as the girl on the checkout was officious and condescending. I believe her name to be Kia.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thank you for leaving us a 4 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Very good experience easy to order want…
Very good experience easy to order want i wanted.
Only bad part was time it took to be delivered.
July 25, 2026
Reply from GO Outdoors - Gloucester
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Found everything we needed
Found everything we needed. Served by Kia who was friendly and efficient.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Amazing visit
Amazing visit, Hubby needed some stuff for tramping in his truck. We were served by Chad at the Gloucester branch, he was so kind and helpful. Found my lost go outdoors card online, so we could have the club discount. Like I said amazing service and very kind staff.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
George was super patient and helpful…
George was super patient and helpful whilst I chose some replacement hiking shoes.
Thank you.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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