We popped into the Gloucester branch to check out the cold weather clothing for our trip to Norway. Macey was super helpful and talked us through all the different layers of clothing we would need, s... See more
Company replied
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Popped into the Gloucester Go outdoors to get a new waterproof jacket. Good range on display and we were assisted by Macey who was amazing. She asked what I was looking for in a jacket and then offere... See more
Company replied
Chloe and Ryan was amazing today. Couldn’t have helped more and theknowledge was amazing. We met Chloe in the footwear department. Thank you Chloe for your amazing help. Ryan was on the tills and h... See more
Company replied
Alex went out of his way to assist me with a number of questions I had, offering to go check stock in the back, price match, check the weights of different backpacking items. Genuinely amazed by the p... See more
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Company details
About GO Outdoors - Gloucester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
98 - 108 Barton Street, GL1 4DZ, Gloucester, United Kingdom
- 01452 229827
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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Two helpful staff, well done.
George on the till was very helpful and chatty. We wish him well in his forthcoming RAF career. Bradley in the shoe area was very knowledgeable and gave great advice.
September 24, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant service from Ryan and Tom!
September 24, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great service
Very good service from Izzy Ryan. Extremely patient and helpful
September 12, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Gloucester changing rooms unavailable…
Gloucester changing rooms unavailable due to flood so could not try trousers on. Realised needed next size up when I got home so ordered on line. Went back to Gloucester to return the pair I bought in shop only to be told all tills down so no refund. Had to make another 50 mile round trip the following week.
Online trousers perfect and delivered on time
September 1, 2026
Reply from GO Outdoors - Gloucester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great customer service from Chad
A few of the prices in the Equestrian department were incorrect, I spoke to Chad who was super helpful and sorted everything out for me, honouring the prices on display without making me feel like an inconvenience! Really appreciated not having to leave disappointed and without the things I'd gone in for! Thanks Chad 😁
September 18, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Terrible customer service, failure of click & collect process
Disgraceful inability to action a simple refund request, which was placed when they took 12 working days to deliver items to my local store (despite stating 3-5 working days); at time of writing, it's been over 5 weeks since I paid ~£150 for goods, which I have not collected, and I still have not had a refund.
Customer service emails have been written by AI and have often not been relevant to the request or complaint.
August 7, 2026
Reply from GO Outdoors - Gloucester
We are incredibly disappointed to learn of your experience with your click and collect order.
We did recently identify an issue where some customers have not received our emails to advise that their orders were awaiting collection. Your items were delivered to the store within the expected timeframe of 3-5 days and we apologise that you were not made aware of this. The issue has now been resolved but we appreciate that this does not lessen the inconvenience caused to you.
A full refund has now been issued for the order and this will be visible in your account within five working days. We have also contacted you via the email address on the order to confirm this and provide further information.
We hope that you will give us the opportunity to improve upon your experience in the future.
Kind regards,
GO Outdoors Customer Care Team
Friendly Staff
The shop was full stocked, with a large variety of products. The staff throughout the store were friendly and helpful.
We were served by Kia who, despite serving a rather rude person in front of us, kept her professionalism and was incredibly polite and friendly.
September 10, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Easy to find what I wanted (waterproof…
Easy to find what I wanted (waterproof over trousers) with a good stock of all sizes. Visited Gloucester stood mid week which was quiet and relaxed
Good customer service from Ryan at checkout who was professional and attentive
September 11, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Ryan was really polite
Ryan was really polite, cheerful and helpful, thanks Ryan. Great price and product.
September 7, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Friendly store!
Fine collection, got everything I needed, and a super friendly girl, Kia, at the checkout. Very helpful.
August 18, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Good customer service
Made a return for a non whistling whistling kettle. Very helpful and friendly staff member Kia in the Gloucester store. Good experience
September 2, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Myself and my partner went in needing…
Myself and my partner went in needing help with walking boot fittings and backpack fittings. Tom was very helpful throughout it all very informative and gave great recommendations and advice
September 8, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
The staff here are polite and very helpful
The staff here are polite, and helpful. And uuge thanks to George, at the parcel pickup counter, today, because he was patient, polite, and incredibly helpful.
September 8, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Patrick was very helpful in store when…
Patrick was very helpful in store when I came in to buy camping equipment. Knowledgeable, friendly and offered great advice about the best value products in the range.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Ryan was very helpful when I couldn't…
Ryan was very helpful when I couldn't find the item I was looking for.
September 7, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Got some amazing walking boots today…
Got some amazing walking boots today and super socks, served by George who was so helpful thank you! 🙏
September 7, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Knowledge, cheerful and helpful staff
I was looking for replacement tent poles. Ryan was really helpful with advice on choosing the right ones, how to cut to length and to be careful when cutting fibre glass
September 4, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Grace and Will are amazing on…
Grace and Will are amazing on collect,they are always smiley and helpful and they always have a look for my parcels when it is not on the system.
from Rosa
September 4, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Bought a dry robe
Bought a dry robe to use while doing outdoor horse duties in the winter and Kim had the same garment and said what a good buy it was! Great to get feedback from a lady with similar interests, thank you!
September 3, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
buying bike
I went into buy a bike ,Evan Kia helped me with sizing the right bike to fit me. The bike was ready to pick up when he said it would be. He was very polite and helpful. Wil certainly use Go Outdoors again.
August 28, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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