I went in to buy walking boots after my 12 year old boots finally died. Not surprisingly, boots are very different these days. Bradley was an amazing member of staff, very knowledgeable for his you... See more
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Really great options and ability to test items out. We were looking for an air tent so it was great to be able to look in each tent to see the size, layout, etc. I had a query about the membersh... See more
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Came here on Sunday for some camping equipment and there was a lovely young girl on tills called Emily who was very polite and welcoming
Company replied
We were helped and served by Libby 16/8/26. Wonderful customer service, went out of her way to look for items and gave great recommendations. Even took all our purchases to the till for us. Incredib... See more
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Company details
About GO Outdoors - Gloucester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
98 - 108 Barton Street, GL1 4DZ, Gloucester, United Kingdom
- 01452 229827
4.8
Excellent
2K reviews
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Enjoyable shopping experience
Despite not having the walking sandals in stock that I went to buy (after checking the website!) with the help of George & his collegue I purchased a different brand and am very happy with them. The shopping experience was enjoyable and both the guys very helpful and friendly. Thanks!
July 14, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
What a delight Kia on the checkout is.
What a delight Kia is. So chatty and even recognised I am Welsh and wrote 'Diolch yn Fawr' on the feedback request! Staff very helpful when I queried an optional adaptation. Cheaper that the same spec product on Amazon and I could fully inspect and confirm it would do the job.
July 14, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Both Kia in the till and the chap who…
Both Kia in the till and the chap who helped with my enquiry for a gas regulator were super helpful
July 14, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Order wasn’t received for click and…
Order wasn’t received for click and collect. When ask for a refund after it arrive in the store was said I need to come to the store. This is not right as it didn’t arrive on time. Staff very unhelpful when I called. Still not received a refund
July 6, 2026
Reply from GO Outdoors - Gloucester
Thank you for taking the time to leave a review.
We are sorry to hear that your Click & Collect order did not arrive as expected and that you were then advised to visit the store to arrange a refund.
We understand how frustrating this must have been, particularly as the order was already delayed and you did not feel supported when you contacted the store for assistance. This is not the level of service we aim to provide, and we sincerely apologise for the disappointment caused.
We have sent a email to the email address used on the order to provide further information.
Kind regards
Go Outdoors Customer Care Team
5 stars for Kia!
What a spectacular person Kia is! Her knowledge on the stock and its location in the shop were super helpful and then to be served by her at the till. She is a bubbly approachable person and I really enjoyed our interaction. The shop itself is clean and well stocked I found everything I needed
July 11, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Exceptional customer service
Exceptional customer service when we purchased 2 e-bikes in store, staff very knowledgable and helpful. Would highly recommend Go Outdoors Gloucester.
June 23, 2026
Reply from GO Outdoors - Gloucester
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I recently visited the store to…
I recently visited the store to purchase some specific items for a walking and camping trip. George was very patient and helpful. He spent the time with me advising on each item so I was able to purchase the items I wanted. Thank you.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
A great selection of gear and helpful…
A great selection of gear and helpful staff. Particularly Chad at Gloucester Go Outdoors.
June 22, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
very helpful if you just asking…
very helpful if you just asking question also helpful choosing a bike or accesories for yoir bike
July 1, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Feedback on Chloe....
Chloe was incredibly helpful and friendly helping us source walking boots and she was very knowledgeable on alterbative options.
June 30, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service from Freddie today who was very knowledgeable and patient helping us to choose a backpack.
June 28, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Fishing department empty
The fishing department is very bare, maybe awaiting a delivery but the last 3-4 times we have been in it's the same. The stuff they did have on the pegs had no prices at all so no idea how much anything was. It doesn't seem to be manned by anyone with any knowledge of fishing now so it's not even an easy experience getting a price check or any advice on the products available.
The Swindon Go Outdoors is 100 times better than the Gloucester which is a shame as it's a bit of a trek to get there from where we live but at least they have stock.
On the plus side the lady who served us (Kia) was lovely and really tried to engage our son into a conversation about Spiderman.
June 27, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent experience
Great customer service. Kia in Gloucester branch was extremely helpful. Now fully informed on how to get our DofE discount card & the benefits of applying for it. Thank you Kia :) Also lovely staff support in shoe department for walking shoes/boots.
June 27, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Chad was so helpful and attentive ✨
June 26, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Thank you Chad for helping today
Went in today to get a paddle thanks to Chad I was able to save a few quid by sorting out my membership
June 26, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great service by Chad today
Great service by Chad today. Patient and understanding, happy to explain everything in great detail.
June 26, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
We have recently bought a tent from…
We have recently bought a tent from this store and the team have been very helpful, the assistant manager helped us understand an inflatable tent as this is our first, and Chad helped us further at the till. Extremely knowledgeable, professional and patient. Thank you
June 26, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The process was very easy and…
The process was very easy and membership brought me exciting discount.
June 18, 2026
Reply from GO Outdoors - Gloucester
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Walking boots and shoes expertise
Tom was fantastic helping with advice around walking boots and shoes and socks. Shared his personal experience and advice. So patient went out of his way to help on the hottest day of the year. Alex also lovely at the till. Couldn’t ask for better service. Gives these chaps a bonus!
June 24, 2026
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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