GO Outdoors - Gloucester Reviews 

2,362
TrustScore 5 out of 5

4.8

98 - 108 Barton Street, GL1 4DZ Gloucester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Visited the Gloucester store for some sandals for my partner. We waited a while but then a young man came along asked him for a size 11 in the pair my partner had chosen he kindly got them, gave us th... See more

Company replied

Rated 5 out of 5 stars

I popped into the Gloucester store and received outstanding service from Andrea right from the start. I was worried about doing a like-for-like exchange without a receipt, expecting it to be a bit o... See more

Company replied

Rated 5 out of 5 stars

Phoned the Gloucester store in the morning to check that there were some Scarpa walking boots my size in stock. Ryan was very helpful and confirmed they had the appropriate size. Visited the store in... See more

Company replied

Rated 4 out of 5 stars

Had exactly what I went for, but I really dislike the pricing structure: a 33% saving if I signed up as a ‘member’. First time in GoOutdoors for ten years and this is the reason! I could have saved... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Gloucester

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 98 - 108 Barton Street, GL1 4DZ, Gloucester, United Kingdom

  • 01452 229827

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,362)

36,674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent staff

George gave brilliant assistance whilst purchasing shoes and jackets. Well worth 11 out of 10!
Kia was also brilliant on the till!
Many thanks to both members of staff

February 19, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, helped me select and get tents required. Couldn’t ask for more

February 15, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

George was great! Thankyou!

Great selection and variety of outdoors equipment - picket up some climbing clobber and a rain jacket. George was incredibly helpful and patient with me!

February 7, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Today we visited the Gloucester branch…

Today we visited the Gloucester branch and had outstanding customer service from George in the footwear department whilst trying on our kids shoes he offered to measure and find the right size pleasant and polite and even upsold us a pair of shoes.
It gets better Alex on the till had a fantastic customer service attitude focused and built rapport

February 7, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and informative offering…

Very helpful and informative offering additional information and help to the car thank you

February 6, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by such a helpful lady…

I was served by such a helpful lady called Kia. Very friendly, cheerful and patient . It makes such a difference when shopping and I will certainly return.
Loads of choice in the store and well laid out so it was easy to see where everything was.

February 5, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ellie to the rescue

Spoke to Ellie in the Gloucester quays. She was incredibly helpful, friendly and knowledgeable. Gave me options to think about. I bought Salomons based on her advice. Thanks Ellie.

January 22, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Nia at the till who was…

Served by Nia at the till who was polite and efficient

February 1, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good selection, helpful staff

Good selection of items, easy process and very helpful and knowledgeable staff. Special mention to Jack for all the useful information.

February 1, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nia was really kind and was talkative…

Nia was really kind and was talkative .Also involving my 13 year old son in conversation.

January 31, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Friendly and helpful

January 31, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Freddie was great

Freddie was great. He helped me find some good vegan hiking shoes.

January 30, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service!

Fantastic service!!

I was served by a lady, I believe her name was Frankie. She assisted me with my fishing enquiries, for someone who said they did not have a lot of knowledge about the specifics she did a great job picking a starter kit out for my grandson, even managed to save me some extra money as there is loads on sale.

I will be back

January 28, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience buying a bike from…

Great experience buying a bike from Evan at Go Outdoors, Gloucester.
Evan was friendly, knowledgeable and very approachable. Nothing was too much trouble.
I would definitely buy from Evan at Go Outdoors again.

January 17, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Evan

I was served by Evan, he was very friendly, funny and very helpful and insightful about the bike that I purchased.
Excellent customer service.
Keep it up!!!

December 6, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

After getting soaking wet

After getting soaking wet! while out and about my coat and trainers hat were all soaking, so desired to buy better outdoor clothing looked on the web as you do, but decided to visit Go outdoor, the store was full of every kind of garments the sales were irresistible I approached a young lady called Kadi who was serving a customer at the time. She was with me in minutes. After listening to my needs, she took me on a tour of the products available she was very professional friendly and helpful with what I wanted, she went off to service other customers answering questions while I decided my choice she was all over the store but always back to me within minutes. I purchased a coat for the winter weather rain proof/wind, and with her help choose some great walking winter boots, and even a pair of hill boots I would like to give this review because of her very personal and kind helpful service Well done Kadi……… five star……..

January 14, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kia was at reception

Kia was at reception, we had a lovely chat was very kind and professional,
Renewed my member ship giving me a lovely saving.
Thank you.
( give Kia a nice little bonus at the end of the month for her)

January 10, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Alex is always really helpful and knows…

Alex is always really helpful and knows where everything is. He helped me to do some exchanges and purchase a number of different items from the store. Lovely and friendly service always at this store. Thanks Alex

January 9, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Everyone was really helpful

Everyone was really helpful and friendly at the shop, and there's a great sale on at the moment too. Thanks to Kia for her advice

January 6, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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