Visited the Gloucester store for some sandals for my partner. We waited a while but then a young man came along asked him for a size 11 in the pair my partner had chosen he kindly got them, gave us th... See more
Company replied
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Visited the Gloucester store for some sandals for my partner. We waited a while but then a young man came along asked him for a size 11 in the pair my partner had chosen he kindly got them, gave us th... See more
Company replied
I popped into the Gloucester store and received outstanding service from Andrea right from the start. I was worried about doing a like-for-like exchange without a receipt, expecting it to be a bit o... See more
Company replied
Phoned the Gloucester store in the morning to check that there were some Scarpa walking boots my size in stock. Ryan was very helpful and confirmed they had the appropriate size. Visited the store in... See more
Company replied
Had exactly what I went for, but I really dislike the pricing structure: a 33% saving if I signed up as a ‘member’. First time in GoOutdoors for ten years and this is the reason! I could have saved... See more
Company replied
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Written by the company

98 - 108 Barton Street, GL1 4DZ, Gloucester, United Kingdom
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George gave brilliant assistance whilst purchasing shoes and jackets. Well worth 11 out of 10!
Kia was also brilliant on the till!
Many thanks to both members of staff

Reply from GO Outdoors - Gloucester
Very helpful staff, helped me select and get tents required. Couldn’t ask for more

Reply from GO Outdoors - Gloucester
Your shop assistants are superb

Reply from GO Outdoors - Gloucester
Great selection and variety of outdoors equipment - picket up some climbing clobber and a rain jacket. George was incredibly helpful and patient with me!

Reply from GO Outdoors - Gloucester
Today we visited the Gloucester branch and had outstanding customer service from George in the footwear department whilst trying on our kids shoes he offered to measure and find the right size pleasant and polite and even upsold us a pair of shoes.
It gets better Alex on the till had a fantastic customer service attitude focused and built rapport

Reply from GO Outdoors - Gloucester
Very helpful and informative offering additional information and help to the car thank you

Reply from GO Outdoors - Gloucester
I was served by such a helpful lady called Kia. Very friendly, cheerful and patient . It makes such a difference when shopping and I will certainly return.
Loads of choice in the store and well laid out so it was easy to see where everything was.

Reply from GO Outdoors - Gloucester
Spoke to Ellie in the Gloucester quays. She was incredibly helpful, friendly and knowledgeable. Gave me options to think about. I bought Salomons based on her advice. Thanks Ellie.

Reply from GO Outdoors - Gloucester
Served by Nia at the till who was polite and efficient

Reply from GO Outdoors - Gloucester
Good selection of items, easy process and very helpful and knowledgeable staff. Special mention to Jack for all the useful information.

Reply from GO Outdoors - Gloucester
Nia was really kind and was talkative .Also involving my 13 year old son in conversation.

Reply from GO Outdoors - Gloucester

Reply from GO Outdoors - Gloucester
Freddie was great. He helped me find some good vegan hiking shoes.

Reply from GO Outdoors - Gloucester
Fantastic service!!
I was served by a lady, I believe her name was Frankie. She assisted me with my fishing enquiries, for someone who said they did not have a lot of knowledge about the specifics she did a great job picking a starter kit out for my grandson, even managed to save me some extra money as there is loads on sale.
I will be back

Reply from GO Outdoors - Gloucester
Great experience buying a bike from Evan at Go Outdoors, Gloucester.
Evan was friendly, knowledgeable and very approachable. Nothing was too much trouble.
I would definitely buy from Evan at Go Outdoors again.

Reply from GO Outdoors - Gloucester
I was served by Evan, he was very friendly, funny and very helpful and insightful about the bike that I purchased.
Excellent customer service.
Keep it up!!!

Reply from GO Outdoors - Gloucester
After getting soaking wet! while out and about my coat and trainers hat were all soaking, so desired to buy better outdoor clothing looked on the web as you do, but decided to visit Go outdoor, the store was full of every kind of garments the sales were irresistible I approached a young lady called Kadi who was serving a customer at the time. She was with me in minutes. After listening to my needs, she took me on a tour of the products available she was very professional friendly and helpful with what I wanted, she went off to service other customers answering questions while I decided my choice she was all over the store but always back to me within minutes. I purchased a coat for the winter weather rain proof/wind, and with her help choose some great walking winter boots, and even a pair of hill boots I would like to give this review because of her very personal and kind helpful service Well done Kadi……… five star……..

Reply from GO Outdoors - Gloucester
Kia was at reception, we had a lovely chat was very kind and professional,
Renewed my member ship giving me a lovely saving.
Thank you.
( give Kia a nice little bonus at the end of the month for her)

Reply from GO Outdoors - Gloucester
Alex is always really helpful and knows where everything is. He helped me to do some exchanges and purchase a number of different items from the store. Lovely and friendly service always at this store. Thanks Alex

Reply from GO Outdoors - Gloucester
Everyone was really helpful and friendly at the shop, and there's a great sale on at the moment too. Thanks to Kia for her advice

Reply from GO Outdoors - Gloucester
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