Visited the Gloucester store for some sandals for my partner. We waited a while but then a young man came along asked him for a size 11 in the pair my partner had chosen he kindly got them, gave us th... See more
Company replied
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Visited the Gloucester store for some sandals for my partner. We waited a while but then a young man came along asked him for a size 11 in the pair my partner had chosen he kindly got them, gave us th... See more
Company replied
I popped into the Gloucester store and received outstanding service from Andrea right from the start. I was worried about doing a like-for-like exchange without a receipt, expecting it to be a bit o... See more
Company replied
Phoned the Gloucester store in the morning to check that there were some Scarpa walking boots my size in stock. Ryan was very helpful and confirmed they had the appropriate size. Visited the store in... See more
Company replied
Had exactly what I went for, but I really dislike the pricing structure: a 33% saving if I signed up as a ‘member’. First time in GoOutdoors for ten years and this is the reason! I could have saved... See more
Company replied
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98 - 108 Barton Street, GL1 4DZ, Gloucester, United Kingdom
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We purchased a new bike and were helped by the brilliant Tim! Fantastic support, advice and service. Thank you Tim.

Reply from GO Outdoors - Gloucester
Great store, always has a large selection of stock and lots of space.
The staff are always cheerful and helpful - this time we had Ellie and she was great.

Reply from GO Outdoors - Gloucester
We picked some real bargains using our membership card. Kia on the sales desk was particularly helpful sorting things out.

Reply from GO Outdoors - Gloucester
Had fantastic customer service from Keir in the shoe department. After explaining what I wanted the shoes for he gave me great advice and showed me a Gortex version which I bought. Ellie on the till was great answering some questions about other items. Well done team!!!

Reply from GO Outdoors - Gloucester
Freddie was an excellent walking boot advisor. He went above and beyond to get the right boot and fit for us.
Alex then made our visit even better by gaining us a better price on our investment with his help in getting a membership card and adding a scout discount for our children. Really helpful customer service. Thank you

Reply from GO Outdoors - Gloucester
Good helpful service. The perfect affordable range with knowledgeable staff. Extremely well laid out store that is easy to navigate.

Reply from GO Outdoors - Gloucester
Great service from Freddie assisting us with choosing some new walking boots . Friendly , quick and very personable.

Reply from GO Outdoors - Gloucester
Friendly and helpful staff. It's a good layout and everything is easy to find.
You get great discounts for having a membership card and I got a great deal on OEX Phoxx III tunnel tent.

Reply from GO Outdoors - Gloucester
Great service.
Freddie and Ryan are a godsend. They are very factual and offer the best advice and not pushing sales. This was a really great experience and helpful from the two amazing staff members.

Reply from GO Outdoors - Gloucester
I desperately needed new wellies as mine gave up the ghost on Christmas Eve. Found a nice selection here and got myself a new pair, along with new walking socks and a pair of gloves!! Staff are so friendly and helpful, particularly Kia on the till whose cheerful conversation made our day. 😊

Reply from GO Outdoors - Gloucester
Freddie and Sean were really helpful and I was able to get a new pair of walking boots with great support

Reply from GO Outdoors - Gloucester
Alex was fantastic very knowledgeable and helped us with ease and care! Very kind member of staff !!!
Will be returning based on his customer service !

Reply from GO Outdoors - Gloucester
We had some brilliant customer service at the Gloucester store. Freddie helped my partner pick out a pair of hiking boots which were a perfect fit and had all the features we needed. Helpful service from Kia as well. Thank you!

Reply from GO Outdoors - Gloucester
Helpful, polite & friendly customer service. First class workmanship on a bike build. Thank you to Tim

Reply from GO Outdoors - Gloucester
Excellent customer service where Jack went the extra mile to ensure our shopping experience was 1st class.
This with excellent value for money with quality products

Reply from GO Outdoors - Gloucester
Very helpful assistance provided by Kia…. Great attitude…. Great customer service

Reply from GO Outdoors - Gloucester
George was very helpful and informative with selecting a pair of trail running shoes and suggesting goretex and other options as well as the ones I had already researched.

Reply from GO Outdoors - Gloucester
Just a short trip in to get a new gym bag, towel and water bottle and I was not disappointed. They had everything I needed, with a wide choice. KIM was very helpful.

Reply from GO Outdoors - Gloucester
Excellent - came in for a pair of walking boots, but we had an issue with being unable to find both shoes of the pair. Want to give a shoutout to staff member Kadi who did not give up and searched everywhere for the matching shoe until she found it, saving us a lot of hassle. Brilliant customer service and very friendly staff!

Reply from GO Outdoors - Gloucester
I went in to get my husband the fishing stuff he asked for and I didn’t have a clue what I was looking for. Matt B and Tim come over and helped me. Honestly I could not rate them enough. They were absolutely amazing and such lovely people. They went above and beyond to help me. They made me smile and I left feeling very happy that such lovely people are still in this world. Go outdoors, you have 2 amazing staff members and should be proud!!!

Reply from GO Outdoors - Gloucester
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