GO Outdoors - Gloucester Reviews 

2,362
TrustScore 5 out of 5

4.8

98 - 108 Barton Street, GL1 4DZ Gloucester, GB


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Rated 5 out of 5 stars

Visited the Gloucester store for some sandals for my partner. We waited a while but then a young man came along asked him for a size 11 in the pair my partner had chosen he kindly got them, gave us th... See more

Company replied

Rated 5 out of 5 stars

I popped into the Gloucester store and received outstanding service from Andrea right from the start. I was worried about doing a like-for-like exchange without a receipt, expecting it to be a bit o... See more

Company replied

Rated 5 out of 5 stars

Phoned the Gloucester store in the morning to check that there were some Scarpa walking boots my size in stock. Ryan was very helpful and confirmed they had the appropriate size. Visited the store in... See more

Company replied

Rated 4 out of 5 stars

Had exactly what I went for, but I really dislike the pricing structure: a 33% saving if I signed up as a ‘member’. First time in GoOutdoors for ten years and this is the reason! I could have saved... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Gloucester

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 98 - 108 Barton Street, GL1 4DZ, Gloucester, United Kingdom

  • 01452 229827

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,362)

36,674 reviews in the last 12 months

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Rated 5 out of 5 stars

We purchased a new bike and were helped…

We purchased a new bike and were helped by the brilliant Tim! Fantastic support, advice and service. Thank you Tim.

January 2, 2026
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great store

Great store, always has a large selection of stock and lots of space.

The staff are always cheerful and helpful - this time we had Ellie and she was great.

December 31, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

New Year bargains

We picked some real bargains using our membership card. Kia on the sales desk was particularly helpful sorting things out.

December 31, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had fantastic customer service from…

Had fantastic customer service from Keir in the shoe department. After explaining what I wanted the shoes for he gave me great advice and showed me a Gortex version which I bought. Ellie on the till was great answering some questions about other items. Well done team!!!

December 31, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Freddie was an excellent walking boot advisor. He went above and beyond to get the right boot and fit for us.
Alex then made our visit even better by gaining us a better price on our investment with his help in getting a membership card and adding a scout discount for our children. Really helpful customer service. Thank you

December 28, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good helpful service

Good helpful service. The perfect affordable range with knowledgeable staff. Extremely well laid out store that is easy to navigate.

December 26, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Freddie assisting us…

Great service from Freddie assisting us with choosing some new walking boots . Friendly , quick and very personable.

December 28, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. It's a good layout and everything is easy to find.
You get great discounts for having a membership card and I got a great deal on OEX Phoxx III tunnel tent.

December 27, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service.
Freddie and Ryan are a godsend. They are very factual and offer the best advice and not pushing sales. This was a really great experience and helpful from the two amazing staff members.

December 27, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

In need of new wellies

I desperately needed new wellies as mine gave up the ghost on Christmas Eve. Found a nice selection here and got myself a new pair, along with new walking socks and a pair of gloves!! Staff are so friendly and helpful, particularly Kia on the till whose cheerful conversation made our day. 😊

December 27, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

New boots!

Freddie and Sean were really helpful and I was able to get a new pair of walking boots with great support

December 22, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Alex was fantastic very knowledgeable…

Alex was fantastic very knowledgeable and helped us with ease and care! Very kind member of staff !!!

Will be returning based on his customer service !

December 21, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

just what we needed

We had some brilliant customer service at the Gloucester store. Freddie helped my partner pick out a pair of hiking boots which were a perfect fit and had all the features we needed. Helpful service from Kia as well. Thank you!

December 6, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful

Helpful, polite & friendly customer service. First class workmanship on a bike build. Thank you to Tim

December 19, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service where Jack…

Excellent customer service where Jack went the extra mile to ensure our shopping experience was 1st class.
This with excellent value for money with quality products

December 19, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great products great service

Very helpful assistance provided by Kia…. Great attitude…. Great customer service

December 13, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

George was very helpful and informative…

George was very helpful and informative with selecting a pair of trail running shoes and suggesting goretex and other options as well as the ones I had already researched.

December 6, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Just a short trip in to get a new gym…

Just a short trip in to get a new gym bag, towel and water bottle and I was not disappointed. They had everything I needed, with a wide choice. KIM was very helpful.

December 4, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent!!! Brilliant staff :)

Excellent - came in for a pair of walking boots, but we had an issue with being unable to find both shoes of the pair. Want to give a shoutout to staff member Kadi who did not give up and searched everywhere for the matching shoe until she found it, saving us a lot of hassle. Brilliant customer service and very friendly staff!

December 4, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Matt B and Tim were amazing…

I went in to get my husband the fishing stuff he asked for and I didn’t have a clue what I was looking for. Matt B and Tim come over and helped me. Honestly I could not rate them enough. They were absolutely amazing and such lovely people. They went above and beyond to help me. They made me smile and I left feeling very happy that such lovely people are still in this world. Go outdoors, you have 2 amazing staff members and should be proud!!!

November 28, 2025
Unprompted review
GO Outdoors - Gloucester logo

Reply from GO Outdoors - Gloucester

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

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