We visited the store and Carol spent over an hour with us helping us purchase everything needed for my son’s world challenge. She knew her stuff and helped us massively explaining each item and nothin... See more
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Location
Switch location22 Baxtergate Freshney, DN31 1QL Grimsby, Freshney Place, GB
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See what reviewers are saying
Once again the stellar ladies at Go Outdoors, Grimsby have shown superb service and friendly staff. Over the years this has made this store in Freshney Place our go to for outdoor clothing, footwea... See more
Company replied
Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose... See more
Company replied
Faye was excellent gave us plenty of help and was great advising on hiking boots for my kids. Would recommend
Company replied
Company details
About GO Outdoors - Grimsby (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
22 Baxtergate Freshney, DN31 1QL, Grimsby, Freshney Place, United Kingdom
4.9
Excellent
206 reviews
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Faye was excellent gave us plenty of…
Faye was excellent gave us plenty of help and was great advising on hiking boots for my kids. Would recommend
July 26, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Always grateful service heather is…
Always grateful service heather is always kind
July 17, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
We visited the store and Carol spent…
We visited the store and Carol spent over an hour with us helping us purchase everything needed for my son’s world challenge. She knew her stuff and helped us massively explaining each item and nothing was any trouble. I’ve run a business for 20 years and employ staff in a customer service role so my expectations are high and Carol exceeded them. Go Outdoors, you have a little gem of Carol as she was exceptional. Needless to say all items purchased so very happy! Don’t shop online, go speak to real people like Carol who knows her stuff and get quality products.
July 12, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Professional
Professional, approachable and importantly helpful staff, always a pleasure shopping here
July 11, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I was served by Heather and Faye today…
I was served by Heather and Faye today and as always she was so helpful in helping me with my purchase . That's why I buy lots of my outdoor clothing
July 7, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful and knowledgable staff
Good helpful advice and help by both members of staff Faye and Heather
July 10, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service online and instore
Simple online ordering process and convenient to collect in store. Staff are always helpful and efficient
June 22, 2026
Reply from GO Outdoors - Grimsby (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I was served by Heather today and as…
I was served by Heather today and as always she was so helpful in helping me with my purchase . That's why I buy lots of my outdoor clothing and shoes from there.
July 6, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Kat and Faye were really helpful and…
Kat and Faye were really helpful and helped me choose what I was looking for
July 2, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Rachel and Heather in the Grimsby store…
Rachel and Heather in the Grimsby store made my experience so easy and were very welcoming and helpful with what I needed.
June 27, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I have been a customer for considerable…
I have been a customer for considerable time and each time I have been professionally helped and found excellant products I needed.
Recently assistants Angela and Heather have been brilliant thankyou very much.
June 20, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The staff at Go Outdoors Express…
The staff at Go Outdoors Express Grimsby are always extremely helpful and friendly and ready to offer expert advice. This visit was no exception. Thank you.
June 20, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Faye was excellent.
Faye was excellent help today. She was engaging and very genuine the whole time throughout my visit. She offered expert advice when needed and wasn't pushy or overbearing at all. I would heartily recommend both Faye and Go outdoors express to anyone considering their next hiking/camping related purchase.
June 5, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
This store is great the staff are…amazing
This store is great the staff are amazing as a wild camper they understand what I need and are always helping me find the right equipment for the occasion weather is snowing at minus 5 of hot summer days they have a wealth of knowledge and always point me in the right direction with amazing service great store
June 6, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Once again the stellar ladies at Go…
Once again the stellar ladies at Go Outdoors, Grimsby have shown superb service and friendly staff.
Over the years this has made this store in Freshney Place our go to for outdoor clothing, footwear etc.
Always a good selection in store, covering a wide range of price points.
Highly recommended.
May 20, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Went to Freshney Place Grimsby store
Went to Freshney Place Grimsby store to get some good walking shoes for work.
Heather was a fantastic example of professionalism and customer service.
She took loads of time to explain the pros and cons of each shoe and brand.
Purchased exactly what I was looking for and they are so comfortable!
Thanks Heather!!
May 26, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Staff were very helpful and friendly
Staff were very helpful and friendly
I went in looking for camping chairs, I had seen the ones at the front door and asked if they had any other ones, the nice lady showed me what they had in and I made my choice. I purchased 2 of the Kentucky ones as at a festival at the weekend
Thank you ladies
June 1, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I came in for a sleeping bag and left…
I came in for a sleeping bag and left with £120 worth of camping supplies heather and carol are highly recommended
May 29, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent staff
Excellent staff, knowledgeable and very helpful. I've always managed to find what I've needed in this store.
May 20, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Go Outdoors Grimsby walking boots
Bought walking boots at Go Outdoors Grimsby. Excellent knowledge and advice from Carol on making sure the boots fit properly. I would certainly recommend going there for boots and will definitely go there again. The staff were so helpful.
May 20, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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