I went in to get a quality water bottle that had a bigger capacity than my existing one .I purchased an Oex one the same design as my smaller one . I was happy as it was half price too
Company replied
Location
Switch location22 Baxtergate Freshney, DN31 1QL Grimsby, Freshney Place, GB
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See what reviewers are saying
Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... See more
Company replied
Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose... See more
Company replied
I forgotmy membership card so I phoned up the store and spoke to a very polite woman called Heather she checked my details and told me to come down and she would help me out. I arrived at the store... See more
Company replied
Company details
About GO Outdoors - Grimsby (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
22 Baxtergate Freshney, DN31 1QL, Grimsby, Freshney Place, United Kingdom
4.9
Excellent
221 reviews
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Happy shopping
I shop at GO outdoor a lot at the Grimsby store because the staff are always helpful and the clothing is superb for all weather and quality great service from the staff 😊
May 5, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
The staff are amazing
The staff are amazing. Very friendly helpful and knowledgeable. Helped me find exactly what I was looking for with patience and understanding.
May 2, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent personal service
Excellent personal service, as always. I'm now having to use a rollator, due to a bad back, and the concern shown by the staff, was second to none. It made me feel very special, and just illustrates the continued Excellent service by all the staff at Grimsby. I always buy from the shop, for this reason, its so much more personal than buying on line. I bought some new walking trousers and Heather even remembered the make that I prefer. Can highly recommend.
May 1, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
The customer service in this store is excellent. The knowledge of the staff is great. Faye was very helpful today as always.
May 1, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Bought a pair of Scarpa walking boots
Bought a pair of Scarpa walking boots ( Women's Terra GTX) from the Grimsby store. Faye was very friendly,helpful & gave me time & space to try a couple of pairs on. The lady on the till was also very good. Couldn't ask for better service, well done!
May 1, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great service ,friendly and helpful
Great service ,friendly and helpful. Nothing g too much trouble.
Faye and Heather :-) thank you
May 1, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Brilliant customer service today from…
Brilliant customer service today from the girls in the Grimsby branch. Carol & Anna. They helped me de stress and find the bits I needed for my son within budget. Thanks again guys
April 29, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Merrell new range Walking trainers
I have been looking for some new trainers for my holiday to Turkey . I went into store today as Heather had told me Merrell had some new designs out . Saw the new blue and black ones and bought them . They are both comfortable and sturdy.
April 24, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent all round experience will…
Excellent all round experience will definitely shop there again
April 20, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Faye was very helpful and friendly
April 13, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Carol was friendly and knowledgeable
Carol was friendly, knowledgeable and was very happy to help. She advised me to join the go outdoors club, which offers large discounts on certain purchases.
When I realised the fit wasn't quite right, I called and asked if it was possible to save a particular boot in a couple of sizes for me to try the next day and they agreed with no hesitation. I returned the original pair and received a partial refund. I would definitely recommend Go Outdoors Grimsby
April 15, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great service as always
Heather & the team gave great service and advice as always 👍
April 1, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Personal Knowledgeable Service
Knowledgeable and helpful staff that made kitting out my son for his DoE award stress free, efficient and good value for money
March 14, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Are online purchases packaged?…
Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose and unpackaged, as if just stock pulled off the wall display.
March 10, 2026
Reply from GO Outdoors - Grimsby (Express)
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Rachel oh my god
Rachel oh my god . Firstly well priced clothing But the Staff at the great grimsby branch, so helpful so knowledgeable and friendly. I know i was spending money but Rachel who served me was brilliant friendly funny helpful and welcoming. I have not been served , I feel like I've made a friend
March 7, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Superb service , very knowledgeable, very happy.
Went to the Grimsby store to purchase Merrell walking trainers , MOAB 3 Gore Tex as I have had 2 previous pairs.
We were served by the most helpful assistant Carol , who heads lots of knowledge and after trying a few pairs on , settled for the Merrell Accentor 3 Gore Tex , so comfy , a really great fit and at a very good promotion price .
Carol certainly knew her product and couldn’t have been more helpful , a delight to be served by her .
March 6, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service and friendly staff.
Excellent service and friendly staff.
Disappointed ramblers discount ended.
February 27, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Grimsby (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I would like to thank Faye.
I would like to thank Faye for helping me pick some walking shoes.
I was going to get a cheaper pair which wasn't waterproof but with fayes advice bought a better waterproof pair.
When i shop here i always find the staff helpful and attentive and they always get me the best products and deals.
Thank you Grimsby Go Outdoors team i will be back soon.
February 9, 2026
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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