GO Outdoors - Grimsby (Express) Reviews 

214
TrustScore 5 out of 5

4.9

22 Baxtergate Freshney, DN31 1QL Grimsby, Freshney Place, GB


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Rated 5 out of 5 stars

I forgotmy membership card so I phoned up the store and spoke to a very polite woman called Heather she checked my details and told me to come down and she would help me out. I arrived at the store... See more

Company replied

Rated 5 out of 5 stars

I came in on behalf of the company I work for, supporting a homeless individual, I was shown so much compassion from the beginning. Heather was incredible in guiding me, supporting me and getting my s... See more

Company replied

Rated 5 out of 5 stars

We visited the store and Carol spent over an hour with us helping us purchase everything needed for my son’s world challenge. She knew her stuff and helped us massively explaining each item and nothin... See more

Company replied

Rated 4 out of 5 stars

Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Grimsby (Express)

Written by the company

Order Queries

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Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 22 Baxtergate Freshney, DN31 1QL, Grimsby, Freshney Place, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

214 reviews

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1-star

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4.9

All reviews

(214)

34,419 reviews in the last 12 months

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Rated 5 out of 5 stars

Merrell new range Walking trainers

I have been looking for some new trainers for my holiday to Turkey . I went into store today as Heather had told me Merrell had some new designs out . Saw the new blue and black ones and bought them . They are both comfortable and sturdy.

April 24, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent all round experience will…

Excellent all round experience will definitely shop there again

April 20, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Faye was very helpful and friendly

April 13, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Carol was friendly and knowledgeable

Carol was friendly, knowledgeable and was very happy to help. She advised me to join the go outdoors club, which offers large discounts on certain purchases.
When I realised the fit wasn't quite right, I called and asked if it was possible to save a particular boot in a couple of sizes for me to try the next day and they agreed with no hesitation. I returned the original pair and received a partial refund. I would definitely recommend Go Outdoors Grimsby

April 15, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service as always

Heather & the team gave great service and advice as always 👍

April 1, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Personal Knowledgeable Service

Knowledgeable and helpful staff that made kitting out my son for his DoE award stress free, efficient and good value for money

March 14, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Are online purchases packaged?…

Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose and unpackaged, as if just stock pulled off the wall display.

March 10, 2026
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us 4 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rachel oh my god

Rachel oh my god . Firstly well priced clothing But the Staff at the great grimsby branch, so helpful so knowledgeable and friendly. I know i was spending money but Rachel who served me was brilliant friendly funny helpful and welcoming. I have not been served , I feel like I've made a friend

March 7, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Superb service , very knowledgeable, very happy.

Went to the Grimsby store to purchase Merrell walking trainers , MOAB 3 Gore Tex as I have had 2 previous pairs.
We were served by the most helpful assistant Carol , who heads lots of knowledge and after trying a few pairs on , settled for the Merrell Accentor 3 Gore Tex , so comfy , a really great fit and at a very good promotion price .
Carol certainly knew her product and couldn’t have been more helpful , a delight to be served by her .

March 6, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful

Very helpful

February 11, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service and friendly staff.

Excellent service and friendly staff.
Disappointed ramblers discount ended.

February 27, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Quick

Quick, advice and friendly service. Great products and price

February 4, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I would like to thank Faye.

I would like to thank Faye for helping me pick some walking shoes.
I was going to get a cheaper pair which wasn't waterproof but with fayes advice bought a better waterproof pair.
When i shop here i always find the staff helpful and attentive and they always get me the best products and deals.
Thank you Grimsby Go Outdoors team i will be back soon.

February 9, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff.

The wife & I popped into Go Outdoors Grimsby for a browse, and due to the friendly, helpful & knowledgeable staff members Heather & Carol we ended up spending £84. Makes such a difference having happy people serving rather than miserable, unhelpful ones.

February 6, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went into the Grimsby Go Outdoors yesterday…

I went into the Grimsby Go Outdoors store yesterday to buy a pair of trousers as always Heather and Co was very friendly and patient with me helping me find the right pair. Sorry I can't remember the lads name who assisted me but 5***** to him for all his help yesterday! Thankyou.

February 3, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

New shoes who dis

Faye in the Grimsby store helped me find some lovely hiking trainers for my trip in Feb, really patient and knowledgeable!

February 1, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Grimsby Store A+++

Rachel in the Grimsby store helped us well and advised us on the purchase of a new Rab parka for my wife. In fairness we have never had anything other than first class service in the GY store. Nothing is ever too much trouble and the staff there go above and beyond and give advice and recommendations based on personal experience.

January 28, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The service given today by Rachel was…

The service given today by Rachel was amazing, she’s really helpful and in depth with ensuring you get the best equipment for your adventure. I would encourage people to go to that store with the service provided today. I look forward to returning.

January 24, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff so helpful and friendly

Looking for walking boots and Heather? (Branch manager I think) helped enormously with sizing and quality advice in such a friendly way. The Grimsby branch will continue to be my first port of call for all things outdoors 👍

January 13, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The assistant couldn't have been more…

The assistant couldn't have been more helpful, gave some fantastic advice, very knowledgeable on item i was duying,nothing was to much trouble, was extremely personable, friendly.

January 14, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

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