GO Outdoors - Grimsby (Express) Reviews 

214
TrustScore 5 out of 5

4.9

22 Baxtergate Freshney, DN31 1QL Grimsby, Freshney Place, GB


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Rated 5 out of 5 stars

I forgotmy membership card so I phoned up the store and spoke to a very polite woman called Heather she checked my details and told me to come down and she would help me out. I arrived at the store... See more

Company replied

Rated 5 out of 5 stars

I came in on behalf of the company I work for, supporting a homeless individual, I was shown so much compassion from the beginning. Heather was incredible in guiding me, supporting me and getting my s... See more

Company replied

Rated 5 out of 5 stars

We visited the store and Carol spent over an hour with us helping us purchase everything needed for my son’s world challenge. She knew her stuff and helped us massively explaining each item and nothin... See more

Company replied

Rated 4 out of 5 stars

Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Grimsby (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 22 Baxtergate Freshney, DN31 1QL, Grimsby, Freshney Place, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

214 reviews

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4.9

All reviews

(214)

36,674 reviews in the last 12 months

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Rated 5 out of 5 stars

This store is great the staff are…amazing

This store is great the staff are amazing as a wild camper they understand what I need and are always helping me find the right equipment for the occasion weather is snowing at minus 5 of hot summer days they have a wealth of knowledge and always point me in the right direction with amazing service great store

June 6, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Once again the stellar ladies at Go…

Once again the stellar ladies at Go Outdoors, Grimsby have shown superb service and friendly staff.
Over the years this has made this store in Freshney Place our go to for outdoor clothing, footwear etc.
Always a good selection in store, covering a wide range of price points.
Highly recommended.

May 20, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went to Freshney Place Grimsby store

Went to Freshney Place Grimsby store to get some good walking shoes for work.
Heather was a fantastic example of professionalism and customer service.
She took loads of time to explain the pros and cons of each shoe and brand.
Purchased exactly what I was looking for and they are so comfortable!
Thanks Heather!!

May 26, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were very helpful and friendly

Staff were very helpful and friendly
I went in looking for camping chairs, I had seen the ones at the front door and asked if they had any other ones, the nice lady showed me what they had in and I made my choice. I purchased 2 of the Kentucky ones as at a festival at the weekend
Thank you ladies

June 1, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I came in for a sleeping bag and left…

I came in for a sleeping bag and left with £120 worth of camping supplies heather and carol are highly recommended

May 29, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent staff

Excellent staff, knowledgeable and very helpful. I've always managed to find what I've needed in this store.

May 20, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go Outdoors Grimsby walking boots

Bought walking boots at Go Outdoors Grimsby. Excellent knowledge and advice from Carol on making sure the boots fit properly. I would certainly recommend going there for boots and will definitely go there again. The staff were so helpful.

May 20, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

North ridge flux speed wp low

Thanks to kat for helping me out today. I bought some north ridge walking shoes I'd seen on line. She recommended them as she wore them herself. She also pointed out that there were other colours too. They had great reviews, I've worn them today, just a 3 mile path walk they were great no blisters really light to wear.

May 19, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you so much to Heather in the…

Thank you so much to Heather in the Grimsby store for all your help today. I was completely lost trying to find the bits I needed for my son's Scouts expedition but she found them all for me and advised me on which product was the most suitable. Even though it's a small store it stocked everything I needed and the prices are very reasonable, especially with the membership card.

May 12, 2026
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Westy

Pleased with the items I bought for me and my Husband.

May 2, 2026
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rachel at go outdoors was very helpful…

Rachel at go outdoors was very helpful in helping me find the right backpack, she was knowledgeable, due to being a hiker herself and made my purchase a joy.
Thanks again for the assistance

May 9, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were excellent

Staff were excellent, a very personal service, Carol had very good product and fitting knowledge and nothing was too much trouble.
We will certainly shop here again and would recommend.

May 4, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Happy shopping

I shop at GO outdoor a lot at the Grimsby store because the staff are always helpful and the clothing is superb for all weather and quality great service from the staff 😊

May 5, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff are amazing

The staff are amazing. Very friendly helpful and knowledgeable. Helped me find exactly what I was looking for with patience and understanding.

May 2, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent personal service

Excellent personal service, as always. I'm now having to use a rollator, due to a bad back, and the concern shown by the staff, was second to none. It made me feel very special, and just illustrates the continued Excellent service by all the staff at Grimsby. I always buy from the shop, for this reason, its so much more personal than buying on line. I bought some new walking trousers and Heather even remembered the make that I prefer. Can highly recommend.

May 1, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

The customer service in this store is excellent. The knowledge of the staff is great. Faye was very helpful today as always.

May 1, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bought a pair of Scarpa walking boots

Bought a pair of Scarpa walking boots ( Women's Terra GTX) from the Grimsby store. Faye was very friendly,helpful & gave me time & space to try a couple of pairs on. The lady on the till was also very good. Couldn't ask for better service, well done!

May 1, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service ,friendly and helpful

Great service ,friendly and helpful. Nothing g too much trouble.

Faye and Heather :-) thank you

May 1, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant customer service today from…

Brilliant customer service today from the girls in the Grimsby branch. Carol & Anna. They helped me de stress and find the bits I needed for my son within budget. Thanks again guys

April 29, 2026
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

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