I forgotmy membership card so I phoned up the store and spoke to a very polite woman called Heather she checked my details and told me to come down and she would help me out. I arrived at the store... See more
Company replied
Location
Switch location22 Baxtergate Freshney, DN31 1QL Grimsby, Freshney Place, GB
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See what reviewers are saying
I came in on behalf of the company I work for, supporting a homeless individual, I was shown so much compassion from the beginning. Heather was incredible in guiding me, supporting me and getting my s... See more
Company replied
We visited the store and Carol spent over an hour with us helping us purchase everything needed for my son’s world challenge. She knew her stuff and helped us massively explaining each item and nothin... See more
Company replied
Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose... See more
Company replied
Company details
About GO Outdoors - Grimsby (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
22 Baxtergate Freshney, DN31 1QL, Grimsby, Freshney Place, United Kingdom
4.9
Excellent
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Grimsby store visit
Went to Grimsby store today and staff were friendly, helpful and polite….even to the customer screaming at them and abusing them as he left the store. Why can’t people just be kind like the staff were!
September 14, 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
THE STAFF ARE VERY HELPFULL AND TOOK…
THE STAFF ARE VERY HELPFULL AND TOOK TIME TO FIND THE THING I REQUIRED.
September 11, 2025
Reply from GO Outdoors - Grimsby (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
A good selection of quality items for…
A good selection of quality items for the out doors. The women that work here are always very helpful.
September 9, 2025
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The staff are very friendly
The staff are very friendly, helpful and informative. The items I needed were avaiable.
September 4, 2025
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Staff were very efficient and had in…
Staff were very efficient and had in depth knowledge of the product we were buying.
September 5, 2025
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Fabulous customer experience.
We where greeted on arrival with smiles, already knowing what we wanted, we made our way to the shoes, Ange was there and without a hesitation quickly mentioned if we need help to give her a shout. After a bit of deliberation we had decided on some shoes, Ange came to the rescue, after various mind changes and additional shoes required to out on (Ange, most definitely got her steps in) we finally settled on a pair, Angela was very polite and helpful and did not push any sales of any other shoes onto us, she knew what we were looking for from the moment we described what our feet are like and how comfy of a boot we would like. Overall a very fantastic experience.
September 2, 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
I went in the store to purchase walking…
I went in the store to purchase walking boots never bought any quality boots before. The assistant was so friendly and helpful it really helped me decide which boot to go for. I’ll definitely return again for other items.
August 25, 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Best shop
All the ladies in the Grimsby shop were lovely and very helpful. They also explained membership and offers to me. And although they were quite busy they had time for everyone.
August 27, 2025
Reply from GO Outdoors - Grimsby (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Welcoming
Whenever I go instore to browse or buy staff always polite and welcoming, nothing much trouble we
August 23, 2025
Reply from GO Outdoors - Grimsby (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff, thank you Rachel
I had a great experience today, I was served by Rachel, who was very helpful, pleasant and informative.
August 23, 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
I went in last minute
I went in last minute to buy a tent and everything else needed for my teenage daughters who are going to a festival this week! The lady who served me was really knowledgeable and helpful and sorted us out a tent on a sale price and told us about a special offer on at the time so we got all the extras, sleeping bag, airbed etc at an amazing price. No hard sell just super helpful! Excellent customer service!!
August 18, 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Good selection ,great staff.so friendly…
Good selection ,great staff.so friendly and helpful.
August 14, 2025
Reply from GO Outdoors - Grimsby (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Always good service Faye was excellent…
Always good service Faye was excellent giving me sound product knowledge enabling me to complete my purchase
August 6, 2025
Reply from GO Outdoors - Grimsby (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
grimsby branch…
We are regularly in the grimsby branch at freshney place as we have bought many things with great deals and easy to purchase ...now we fo in for a natter aswell!!! The girls are such a great team
July 31, 2025
Reply from GO Outdoors - Grimsby (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Friendly, helpful staff
Friendly helpful staff. Bought trousers, exactly what I was looking for
July 24, 2025
Reply from GO Outdoors - Grimsby (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Outstanding care and service
Good range of walking shoes, but what really made the difference was the service. Carol could not have been more patient and helpful, and very knowledgable. I had very specific needs for arch support which Carol went out of her way to offer many options. Would happily recommend.
July 27, 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Grimsby (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
We went to grimsby go outdoors today…
We went to grimsby go outdoors today and had a lovely lady called faye she was very helpful. And couldn't do enough to help us.
July 20, 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Excellent price and great quality
I came to buy some T-shirt with my wife The one’s she bought were on offer so she bought 2 of them at an excellent price and good quality
July 15, 2025
Reply from GO Outdoors - Grimsby (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Carol, Grimsby shop
Carol was very helpful and friendly, giving good advice and suggesting options which were not the most expensive ones.
July 13, 2025
Unprompted review
Reply from GO Outdoors - Grimsby (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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