GO Outdoors - Grimsby (Express) Reviews 

215
TrustScore 5 out of 5

4.9

22 Baxtergate Freshney, DN31 1QL Grimsby, Freshney Place, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... See more

Company replied

Rated 5 out of 5 stars

I forgotmy membership card so I phoned up the store and spoke to a very polite woman called Heather she checked my details and told me to come down and she would help me out. I arrived at the store... See more

Company replied

Rated 4 out of 5 stars

Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose... See more

Company replied

Rated 5 out of 5 stars

I came in on behalf of the company I work for, supporting a homeless individual, I was shown so much compassion from the beginning. Heather was incredible in guiding me, supporting me and getting my s... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Grimsby (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 22 Baxtergate Freshney, DN31 1QL, Grimsby, Freshney Place, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

215 reviews

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1-star

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4.9

All reviews

(215)

34,694 reviews in the last 12 months

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Rated 5 out of 5 stars

Carol, Grimsby shop

Carol was very helpful and friendly, giving good advice and suggesting options which were not the most expensive ones.

July 13, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Grimsby

Very helpful friendly staff couldnt do enough 4 you Merchandise very reasonable aswell

July 4, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly

Helpful, friendly staff member.
Good price for walking trousers

July 3, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff in store very helpful and…

The staff in store very helpful and knowledgeable. Plenty of stock although a bit cramped in. No space if in a wheelchair or using walking sticks.

Hopefully when the new bit opens you will have more accessible space

June 28, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful assistance from…

Friendly and helpful assistance from staff who actually had used products and could give first hand advice.

June 8, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff were very helpful and pleased…

The staff were very helpful and pleased to help

June 1, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff very friendly helpful

Staff very friendly helpful

May 28, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Heather and Faye could not have been…

Heather and Faye could not have been more helpful and kind during our visit. Very helpful with starting a membership and their customer service could not have been better!

May 29, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thankyou to Rachel and staff at Go…

Thankyou to Rachel and staff at Go Outdoors, Grimsby.
Very happy, helpful & knowledgeable. Very impressed with the quality of the tent pegs & clothes we purchased.
Excellent service & products, thankyou.

May 25, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful

Very helpful lady called Rachel who assisted with me looking for a pair of walking boots. She helped with the size and colour

May 24, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nothing is too much trouble.

Just been to buy a new pair of hiking boots and can honestly say that Go Outdoors could not have been more helpful. Nothing was to much trouble for them especially the young lady called Heather who served me. It wasn’t just me receiving this level of service there was someone else being served at the same time as me by another assistant and she was being given the same service as me . Well done Go Outdoors Grimsby terrific service.
Stuart Johnston.

May 13, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful staff 👍

As always the staff were very friendly and helpful and I got a good discount on the item I was purchasing.
Thank you.

May 5, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Got what I needed at a good price

Got what I needed at a good price, the staff were very helpful and knowledgeable, very courteous with ideas for future purchases.

May 4, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff, no pressure.
Very satisfied with all the items I bought and with membership discount very good value.

May 2, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

As summer is supposed to be here I…

As summer is supposed to be here I decided to go and get some shorts, as usual a warm welcome from Heather and her brilliant staff.
A bit surprised to see the new extension was still not in use as it has been for a few months now, so I suggested to get DIY SOS in to get the job done, come on the management get the job done.
As per usual brilliant staff and friendly shopping experience. And keen prices,my favourite shop in the precinct.

April 26, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

This,was a great shopping experience…

This,was a great shopping experience with the help of manageress Heather and Kat who helped with her knowledge and suggestions about footwear. Very friendly and knowledgeable and professional in their job . Look forward to returning .

April 18, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The oldest (and loveliest) Saturday girl in Grimsby

Had a fantastic experience in store at the Go Outdoors in Grimsby. All of the staff were friendly, attentive and super helpful. Rachel was brilliant! So friendly and funny. I felt like I could have stood and chatted to her all day about camping and exploring! Enjoy your Ruby Wedding Anniversary and 60th birthday Rachel (the oldest Saturday girl in Grimsby ❤️)

April 12, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The store was immaculate with incredible staff.

The store was immaculate. Everything was in its proper place and care and attention was given to the layout and how every item was folded or hung. The staff where friendly and incredibly helpful. I've only been to the store twice so far this last two weeks but the staff where incredible both times, this last time they remembered me and asked how I was getting on with my boots and asked if I'd taken any new pictures as they had shared an interest in wildlife photography and one lady even gave me some tips as to a few kingfishers she knew was living nearby. This last time I wasn't overly well and one of the staff even offered me some water if I needed it. I've not received customer service like what was provided a grimsby go outdoors anywhere else and shopping there will be something I do very regularly now due to both the amazing staff and the amazing deals and gear on offer.

April 12, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

The staff were excellent but when I put…

The staff were excellent but when I put the jacket on to go out I noticed that it fastened on the mens side not the woman's when I went back to the store and asked about this the lady said it was because they made it this way so you could put a fleece inside. I'm very annoyed about this the jacket cost me £165.00 and should be made the right side .

April 11, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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