GO Outdoors - Grimsby (Express) Reviews 

221
•
TrustScore 5 out of 5

4.9

22 Baxtergate Freshney, DN31 1QL Grimsby, Freshney Place, GB

•

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Rated 5 out of 5 stars

I went in to get a quality water bottle that had a bigger capacity than my existing one .I purchased an Oex one the same design as my smaller one . I was happy as it was half price too

Company replied

Rated 5 out of 5 stars

Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... See more

Company replied

Rated 4 out of 5 stars

Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose... See more

Company replied

Rated 5 out of 5 stars

I forgotmy membership card so I phoned up the store and spoke to a very polite woman called Heather she checked my details and told me to come down and she would help me out. I arrived at the store... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Grimsby (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 22 Baxtergate Freshney, DN31 1QL, Grimsby, Freshney Place, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

221 reviews

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4.9

All reviews

(221)

36,823 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff, no pressure.
Very satisfied with all the items I bought and with membership discount very good value.

May 2, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

As summer is supposed to be here I…

As summer is supposed to be here I decided to go and get some shorts, as usual a warm welcome from Heather and her brilliant staff.
A bit surprised to see the new extension was still not in use as it has been for a few months now, so I suggested to get DIY SOS in to get the job done, come on the management get the job done.
As per usual brilliant staff and friendly shopping experience. And keen prices,my favourite shop in the precinct.

April 26, 2025
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

This,was a great shopping experience…

This,was a great shopping experience with the help of manageress Heather and Kat who helped with her knowledge and suggestions about footwear. Very friendly and knowledgeable and professional in their job . Look forward to returning .

April 18, 2025
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The oldest (and loveliest) Saturday girl in Grimsby

Had a fantastic experience in store at the Go Outdoors in Grimsby. All of the staff were friendly, attentive and super helpful. Rachel was brilliant! So friendly and funny. I felt like I could have stood and chatted to her all day about camping and exploring! Enjoy your Ruby Wedding Anniversary and 60th birthday Rachel (the oldest Saturday girl in Grimsby ❤️)

April 12, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The store was immaculate with incredible staff.

The store was immaculate. Everything was in its proper place and care and attention was given to the layout and how every item was folded or hung. The staff where friendly and incredibly helpful. I've only been to the store twice so far this last two weeks but the staff where incredible both times, this last time they remembered me and asked how I was getting on with my boots and asked if I'd taken any new pictures as they had shared an interest in wildlife photography and one lady even gave me some tips as to a few kingfishers she knew was living nearby. This last time I wasn't overly well and one of the staff even offered me some water if I needed it. I've not received customer service like what was provided a grimsby go outdoors anywhere else and shopping there will be something I do very regularly now due to both the amazing staff and the amazing deals and gear on offer.

April 12, 2025
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Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

The staff were excellent but when I put…

The staff were excellent but when I put the jacket on to go out I noticed that it fastened on the mens side not the woman's when I went back to the store and asked about this the lady said it was because they made it this way so you could put a fleece inside. I'm very annoyed about this the jacket cost me £165.00 and should be made the right side .

April 11, 2025
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Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful and knowledgeable

April 7, 2025
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Reply from GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing service at Grimsby ,as always

Amazing service at Grimsby ,as always

April 4, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop

Faye and Carol where very helpful

April 6, 2025
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic and Friendly

Friendly and approachable staff. Always happy and welcoming whenever I've visited over the many years I've shopped there. Special thanks goes out to Faye, Angela and Charlie for being helpful today 😊.

April 3, 2025
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Heather

Heather, helpful as always, I'm disabled and the shop is tiny but they always help out and help me get around the store in my chair, move things and are always helpful.

April 2, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop

Great shop, always looked after by Heather and the staff. Highly recommended

March 22, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We recently visited the Grimsby store…

We recently visited the Grimsby store and were treated to excellent customer service by the two ladies there. They were so helpful when we were buying walking shoes and made the whole experience very pleasant for us. Friendly, helpful and knowledgeable, thank you ladies
Nige- West Sussex

March 21, 2025
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Reply from GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Service

A pleasant place to shop with attentive and helpful staff. Heather the manager is always available to assist and care for her customers nothing is too much trouble. On a recent visit she was very helpful in suggesting a pair of comfortable walking trousers that fit me perfectly, which I have been struggling to find for a while. I would highly recommend this shop for all outdoor products at reasonable prices.

March 25, 2025
Unprompted review
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Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Heather and Faye…

Excellent service from Heather and Faye this morning. Great selection of merchandise. I went in for one new T shirt and left with four. I will definitely be back.

March 24, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Good service every time I go in.

March 16, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

New customer n…

Good service and very helpful when buying my first pair of walking shoes

March 21, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff are very knowledgeable and go…

The staff are very knowledgeable and go out of their way to help you without rushing or pressure to you. They all wear the gear and spend time outdoors.
Absolutely wonderful

March 21, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Popped in to look at some walking boots…

Popped in to look at some walking boots and was approached by staff member Faye. She was very pleasant and not pushy at all, I asked for a size in the boot I wanted to try on and she had them out to me within seconds. She asked me to walk around the store and watched how I walked to ensure they were the correct size and fitted well. Faye was extremely helpful and provided some useful information to ensure they are bedded in properly.
Lovely staff throughout the store and all of them spoke as soon as you entered the store.

March 17, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

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