GO Outdoors - Grimsby (Express) Reviews 

215
TrustScore 5 out of 5

4.9

22 Baxtergate Freshney, DN31 1QL Grimsby, Freshney Place, GB


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Rated 5 out of 5 stars

Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... See more

Company replied

Rated 5 out of 5 stars

I forgotmy membership card so I phoned up the store and spoke to a very polite woman called Heather she checked my details and told me to come down and she would help me out. I arrived at the store... See more

Company replied

Rated 4 out of 5 stars

Really happy with my purchase which was online because store did not have my size in stock. Docked one star as I would expect the online purchase to be packaged but assistant produced the item loose... See more

Company replied

Rated 5 out of 5 stars

I came in on behalf of the company I work for, supporting a homeless individual, I was shown so much compassion from the beginning. Heather was incredible in guiding me, supporting me and getting my s... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Grimsby (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 22 Baxtergate Freshney, DN31 1QL, Grimsby, Freshney Place, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

215 reviews

5-star
4-star
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1-star

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4.9

All reviews

(215)

34,694 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rachel was a star

i'll be Back ! Met new Saturday girl Rachel for first time today at Grimsby, always used it as Millets because service was great, like a family, and its still the same.

March 8, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Recommend the Grimsby store

The Grimsby store has opened recently and I went to look for some new walking shoes. The reception I got was lovely, Heather was professional, warm and welcoming and very helpful. All in all I couldn’t have asked for more and will definitely be back.

March 6, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Good products at reasonable prices.

March 6, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Coat Zips

Having purchased a new coat , it is a good coat and colour, the only concern are the double zips as these do not work well for elderly fingers, otherwise a great coat.

February 26, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Just joined the Ramblers and needed a pair of hiking boots. Received a first rate service from Heather who not only was very helpful but also knew a lot about the products. Great.

February 28, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and knowledgeable

Thank you to the lovely staff at the Grimsby store
Special thanks to Carol for her knowledge, advice and friendly service
Definitely 5 stars

March 2, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic staff

The staff are fantastic-they know the product and give sound advice when asked.

February 28, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Price Match

I made a few phone calls before my visit to the store in Grimsby, at all times the staff were very helpful & friendly. They dealt with my concerns and the Manager, Heather, was especially polite and helpful.

February 28, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had a query on a purchase and got first…

Had a query on a purchase and got first class, friendly service with a smile

February 25, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff Quality

Went into Go outdoors Grimsby today to look for a rucksack. Heather and Olly were absolutely brilliant. So helpful (and eager to help!) and very knowledgeable regarding what I was looking for. Heather was very happy to help try get me the best deal possible. Both team members were a credit to the store! Thank you both :)

February 26, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful assistant

Very helpful assistant. Excellent cost jacket.

February 18, 2025
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Grimsby - Carol first class service

Went into the new Grimsby store in January and was served by Carol, what a lovely, lovely lady she is !! She helped me and husband with our walking boots giving lots of advice and good tips for our first venture into the big outdoors. She took a genuine interest in what we looking for and took away any doubts that we had. We made some great savings again guided by Carol for best value etc. Thanks Carol you’re an angel !!

January 25, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The two ladies in the store on Saturday…

The two ladies in the store on Saturday afternoon was like lovely very helpful and Carol was extremely helpful with helping trying on the boots we bought a rucksack and walking boots

February 22, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Change of store but the same excellent…

Change of store but the same excellent staff - friendly, very knowledgeable about the products, and couldn't be more helpful. As a small store it's not possible to stock everything but there's plenty online that can be ordered. I bought some North Ridge Pacer walking shoes that were only available online and I'm really pleased with them - they're just as the staff described them, really comfortable and lightweight. Thanks :-)

February 19, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Customer Service

Just like to give all the staff at the Grimsby( Freshney Place) store a big thanks especially Ollie for service with a smile. Visited Sunday and came away with all the items of clothing I’d gone in for plus a little extra ! Very helpful as always
Keep up the good work Team Grimsby 👌

February 16, 2025
Unprompted review
GO Outdoors - Grimsby (Express) logo

Reply from GO Outdoors - Grimsby (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Just visited grimsby store to look at…ladies walking boots

Just visited grimsby store to look at walking boots. A lovely lady called Heather greeted us. She was very knowledgeable after chatting about my high instep & plantifititus.
She suggested various options suitable for me.

After trying a couple of boots on, we found a pair in the sale exactly meeting my
requirements. Very comfy so decided to purchase them.

Heather explained to wear around the house for a couple of days with walking socks on, just to check they are comfortable.
I can honestly say that if Heather hadn't helped we would not have purchased today.

Then we saw a dryrobe & purchased that too.

Excellent service. 👍

Lucy

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Rach in the Grimsby branch

Spoke to Rach in the Grimsby branch, service was excellent, guided me to the best products, apps for my mobile phone and also how to get the best discounts for my purchases.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend to all

Visited Go outdoors in Freshney place Grimsby last week as always a good experience helpful staff and got sorted quickly with my purchase would recommend to all Andy

February 11, 2025

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