GO Outdoors - Halifax (Express) Reviews 

590
TrustScore 5 out of 5

4.9

2 Crown Street, West Yorkshire, HX1 1TT Halifax, West Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

What a Great shop, 2 chaps serving were very helpful,1 on the till very polite and the 1 helping me choose a shoe was patiently waiting for me to decide, without putting any pressure on me, unlike som... See more

Company replied

Rated 1 out of 5 stars

Never received email confirming my parcel was ready for click and collect. Called in the shop by chance and my parcel was there. Had been waiting nearly two weeks since placing order.

Company replied

Rated 5 out of 5 stars

Jake and Steve were extremely helpful in finding us the right two man tent for our hiking weekend. We also got a lovely yellow rucksack and a nice cap at great prices with the members card. Thank you... See more

Company replied

Rated 5 out of 5 stars

Really great service from the Halifax store - rang and the bloke in the phone was really friendly (I really should have asked for a name so I could commend him personally!) then called down later to... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Halifax (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 2 Crown Street, West Yorkshire, HX1 1TT, Halifax, West Yorkshire, United Kingdom

  • 01422 413646

4.9

Excellent

TrustScore 5 out of 5

590 reviews

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4.9

All reviews

(590)

34,694 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful gents. Thanks

March 6, 2025
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Backpack made from recycled material

I wanted a backpack for every day use and made from recycled material. The assistant was very helpful and knowledgeable picking out a few options for me. I bought one which was ideally suited to my needs both ethical and practical. Great customer service.

March 6, 2025
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful

Friendly, helpful, knowledgeable staff, served by Cassidy

February 27, 2025
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience

Great experience. It was good to speak to staff with good product knowledge. Very friendly, no pressure sales from people with great knowledge of walking and trekking products. It took me a while to make a decision and I was supported by three different staff member all of whom were great, love my new Rab raincoat!

February 26, 2025
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Service, Wide Range, Nice People

Shop was packed with goodies, well laid out, clean & tidy. Nicola was extremely welcoming, patient, pleasant & helpful without being pushy and we found exactly what I was looking for, (Trekking Poles). She signed me up for membership, which saved me a fortune on the day and which gave me a great incentive to return & recommend this Branch to my friends & family. A great addition to the Halifax shopping experience. Thank You.
Nick Mellor.

February 24, 2025
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Love..Go Outdoors.

Great well stocked shop. Staff were friendly and helpful. I was served by Nicola who was not pushy in any way and let you browse around. She offered her help if we needed it and rang my purchase through the till, she helped with my discount too( being a scouter). Lovely shop.

February 13, 2025
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Could not be more helpful

Could not be more helpful, asked to Try on a pair of over trousers, the changing room was opened instantly. Friendly and helpful.

February 21, 2025
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, as usual at this Halifax store. Friendly, helpful staff. Much prefer using it compared to local bigger Go Outdoors stores.Steve and the female assistant were very obliging.

February 18, 2025
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Nicola who was so…

I was served by Nicola who was so helpful throughout, assisting me with purchasing shoes appropriate to a forthcoming visit to Iceland and the Faroes. Her colleague, a young man in his late 20s or early 30s (I don't know his name) was lovely too. Such warm, friendly, helpful and non-pushy staff. And great bargains too!

February 19, 2025
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great little store

Steve was very efficient, friendly and helpful at my local Go Outdoors and I left with another bargain using my store card.

February 18, 2025
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Tremendously helpful and attentive service, which was higely appreciated by a first-time customer.

February 18, 2025
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Perfect

Perfect, got welcomed at the door, staff were super helpful and checked if I needed any help. Staff showed me where the item I was after was and let me browse, they were standing close enough to awnser questions should I have any, I didn't. I did get a "good choice" with a friendly smile once I finally chose. Thanks Nicola & Alex for your help 😊

February 17, 2025
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

AAA*

My experience at this store was extremely pleasant!! I went in with one question, which led to a whole array of questions. Cassidy and Steve spend a good 45-1hr talking me through a whole lot of stuff. There was no upselling and they tried saving me money at some points. I would totally recommend this store. In the end i left with nothing but a whole load of vital advise n information. I will be back to purchase my festival gear at some in next couple of months. xx

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a headtorch

Bought a headtorch, served by friendly and efficient Tom, had a chat about the pros and cons of winter duvet jackets on a cold February day!

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Daughters Duke of Edinburgh Bundle

We were looking to buy an outdoor bundle kit for our daughters Duke of Edinburgh. We were greeted by Stuart who offered his assistance.

He helped us put the bundle together which was over 10 items. He was very knowledgeable and helpful and took us around the shop collecting all the items we required, also explaining how certain parts worked.

It was a very pleasant experience and made so much easier with Stuart’s friendly, and helpful approach.

February 9, 2025
Unprompted review

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