GO Outdoors - Halifax (Express) Reviews 

571
TrustScore 5 out of 5

4.9

2 Crown Street, West Yorkshire, HX1 1TT Halifax, West Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really great service from the Halifax store - rang and the bloke in the phone was really friendly (I really should have asked for a name so I could commend him personally!) then called down later to... See more

Company replied

Rated 5 out of 5 stars

Great service at Go Outdoors Halifax. The staff went out of their way to check stock in the stockroom for an item that wasn’t out on the shop floor, and helped me find exactly what I needed. Genuinely... See more

Company replied

Rated 5 out of 5 stars

I visited the Halifax store today to get my backpack properly fitted having watched various videos online. Steve did this for me and he was so helpful and took his time. Thank you Steve, I went aw... See more

Company replied

Rated 3 out of 5 stars

I did click and collect and paid for 30mins parking whilst collected my items when turned up the door was locked at 11.57and had a note advising was closed for 12-12.30pm 2 other customers turned up a... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Halifax (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 2 Crown Street, West Yorkshire, HX1 1TT, Halifax, West Yorkshire, United Kingdom

  • 01422 413646

4.9

Excellent

TrustScore 5 out of 5

571 reviews

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4-star
3-star
2-star
1-star

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4.9

All reviews

(571)

33,755 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch service 👌

Really great service from the Halifax store - rang and the bloke in the phone was really friendly (I really should have asked for a name so I could commend him personally!) then called down later to pick up my parcel and he already had it waiting behind the counter. Appreciate the swift service, as someone who also works in customer service it’s great to see someone like minded and on the ball!!
Will always recommend, drop in if you ever need any help or advice, they’ll sort you right out 👍

June 30, 2026
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant made a call in the morning…

Brilliant made a call in the morning stating what i need they checked for me to make sure they had it in stock and put to one side for me, I collected few hours later thank you Steve, Alex and Jake

July 4, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

The staff were very helpful and knowledgeable when I was looking for hiking shoes. Made suggestions and was very patient. Thanks to Jake!

July 5, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Backpack fitting

I visited the Halifax store today to get my backpack properly fitted having watched various videos online.
Steve did this for me and he was so helpful and took his time.
Thank you Steve, I went away as one very happy customer.

July 3, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service at Go Outdoors Halifax

Great service at Go Outdoors Halifax. The staff went out of their way to check stock in the stockroom for an item that wasn’t out on the shop floor, and helped me find exactly what I needed. Genuinely exceptional service, I’d definitely recommend.

July 3, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Well went in spoke to Steve behind…

Well went in spoke to Steve behind counter directed me upstairs very for the item I was looking for found item straight away clean & tidy.

June 30, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Blazej

Steve and Jake great staff, happy to help.

June 26, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly, knowledgable service

Exceptionally good service from the staff in Halifax this week, so knowledgable, friendly and helpful (either Jake or Steve, sorry I don't know which staff member goes with which name!).

June 19, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First of all Halifax is a great place…

First of all Halifax is a great place and it was made better with the experience of visiting the GO Outdoors store, in particular my interaction with Steve. He was very friendly and helpful.

June 21, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

I did click and collect and paid for…

I did click and collect and paid for 30mins parking whilst collected my items when turned up the door was locked at 11.57and had a note advising was closed for 12-12.30pm 2 other customers turned up also frustrated. Due toy other commitments had at 12.30 I called the branch and they sorted my order but I did find this very frustrating and that no notice was on the website to advise the store is closed for warning.

June 11, 2026
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff, great service.

June 17, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop and helpful staff

So much to choose from and Steve and Jake were incredibly helpful as I did not know what I was doing! Just had a big list for my daughters DofE ! Will be going back next week !

June 13, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Steve was a great employee who helped…

Steve was a great employee who helped me pick out my Gold DofE bag and allowed me to apply my DofE and go outdoors memberships for discounts!

June 6, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly staff and a good selection of…

Friendly staff and a good selection of products.

June 11, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really good

Really good. Their membership is well worth it as the discounts are fab. Ordered to store and the staff were really helpful.

March 31, 2026
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop

I've used this shop a few times and the staff are really friendly and knowledgeable. Jake served me and was polite and helpful. It's great to have a shop like this in our town.

June 6, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Popped in on the off chance that they…

Popped in on the off chance that they might have a camping kitchen and save a drive to Huddersfield.
Jake and Steve really lovely guys, found what I needed and well happy 😊

June 4, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff, well stocked.

I came into the store today by chance, and received lots of help from Steve and Evie in regards to my queries about the selection of rucksacks.

They also took the time to show me how to adjust the equipment and gave me personal reccomendations, a brilliant and friendly service!

June 4, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Steve and Jake were very helpful giving…

Steve and Jake were very helpful giving me advice on the best product and method to cleanmy waterproof clothes.
Thank you

June 4, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kind patient staff

Just went in to get a gas canister for a camping stove I had bought online, Steve and Tom were both really kind and patient got me everything I needed and helped me set up my membership properly. Great shop:)

June 2, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

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