Never received email confirming my parcel was ready for click and collect. Called in the shop by chance and my parcel was there. Had been waiting nearly two weeks since placing order.
Company replied
Location
Switch location2 Crown Street, West Yorkshire, HX1 1TT Halifax, West Yorkshire, GB
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See what reviewers are saying
Jake and Steve were extremely helpful in finding us the right two man tent for our hiking weekend. We also got a lovely yellow rucksack and a nice cap at great prices with the members card. Thank you... See more
Company replied
We had great service from all the team in store, recommending products for our upcoming camping trip when rain is forecast. Jake went above and beyond. Thanks everyone!
Company replied
Really great service from the Halifax store - rang and the bloke in the phone was really friendly (I really should have asked for a name so I could commend him personally!) then called down later to... See more
Company replied
Company details
About GO Outdoors - Halifax (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
2 Crown Street, West Yorkshire, HX1 1TT, Halifax, West Yorkshire, United Kingdom
- 01422 413646
4.9
Excellent
590 reviews
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Never received email confirming my…
Never received email confirming my parcel was ready for click and collect. Called in the shop by chance and my parcel was there. Had been waiting nearly two weeks since placing order.
August 19, 2026
Reply from GO Outdoors - Halifax (Express)
Thank you for taking the time to leave your review.
We are sorry to hear that you did not receive any communications from us in relation to your order’s collection status. We have identified an issue with email communications not being received by some customers. This is being addressed as a priority to help prevent further disappointment. We can see that your order has now been collected from the selected collection address.
We hope that we can be of assistance again in the future to improve upon the service received.
Kind regards,
GO Outdoors Customer Care Team
Reply from GO Outdoors - Halifax (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Jake and Steve were extremely helpful…
Jake and Steve were extremely helpful in finding us the right two man tent for our hiking weekend. We also got a lovely yellow rucksack and a nice cap at great prices with the members card. Thank you Jake and Steve !
August 26, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The staff in the Halifax branch are…
The staff in the Halifax branch are really good, really knowledgeable and are great with customers.
August 21, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Efficient knowledgeable and friendly…
Efficient knowledgeable and friendly service made the whole buying process surprisingly enjoyable !
Well Done Jake and Nicola
August 17, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really helpful
Really friendly, fun and helpful guys working in the shop - gave us some great advice on camping equipment and sold us what we needed. We’ll definitely use this shop again.Thank you.
Heidi Rushton
August 19, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
We had great service from all the team…
We had great service from all the team in store, recommending products for our upcoming camping trip when rain is forecast. Jake went above and beyond. Thanks everyone!
August 15, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent customer service
Customer service second to none. Staff extremely helpful, friendly and informative.
August 7, 2026
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
We bought a tent
The shop had in stock the tent we wanted to buy, at a price, with club card, that we wanted to pay.
Your staff were helpful without being intrusive.
Friendly and chatty at the till.
July 25, 2026
Reply from GO Outdoors - Halifax (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great customer service by Alex
Great customer service by Alex, very helpful
July 31, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Fantastic service from Jake and Steve
Fantastic service from Jake and Steve
August 7, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent and knowledgeable service
August 5, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff so helpful.
August 3, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Halifax Express - a Great Team
I rang while away on holiday Steve took the call who was very helpful. He confirmed my order was in stock and offered to save for 2 days to allow me to get back from hol. I was really grateful as the items were in the sale and low in stock.
I collected my order where I met Steve, Jake and Nicola what a great, cheerful, helpful team in Halifax Express store.
Thanks again for all your help.
August 3, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Steve and Evie were very helpful
Steve and Evie were very helpful and went out of their way to make sure I was happy with my purchase. Nothing was too much trouble.
August 2, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very friendly & helpful staff.
Very friendly & helpful staff.
Great prices 👏
August 2, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Halifax (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Friendly Staff
Friendly staff and Alex and Steve were always available for help
July 31, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very friendly and informative staff
Very friendly and informative staff. Helped us decide which product was best for us. We will be back soon.
July 30, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Top notch service 👌
Really great service from the Halifax store - rang and the bloke in the phone was really friendly (I really should have asked for a name so I could commend him personally!) then called down later to pick up my parcel and he already had it waiting behind the counter. Appreciate the swift service, as someone who also works in customer service it’s great to see someone like minded and on the ball!!
Will always recommend, drop in if you ever need any help or advice, they’ll sort you right out 👍
June 30, 2026
Reply from GO Outdoors - Halifax (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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