I had a problem with my Merrell walking shoes they had split and where only 10 months old I was dealt with very quickly and the young lady was so helpful she apologised for any delays The manager... See more
Company replied
Location
Switch location2 Crown Street, West Yorkshire, HX1 1TT Halifax, West Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went in for some advice on walking shoes that are actually waterproof. Served by Alex and Steve Both were very knowledgeable and helpful. Enabled me to purchase shoes that are within my budget and ar... See more
Company replied
Halifax Branch - 5* Star Service Called in this afternoon & was helped by the store manager Jake. 1st class service, very helpful throughout & great prices. Many Thanks
Company replied
I bought some walking boots last week decided when I got home they were just a bit too tight. Returned today and was served by Evie and Steve, very helpful and professional, I exchanged my boots no pr... See more
Company replied
Company details
About GO Outdoors - Halifax (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
2 Crown Street, West Yorkshire, HX1 1TT, Halifax, West Yorkshire, United Kingdom
- 01422 413646
4.9
Excellent
617 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the service I received…
Very happy with the service I received form Stev today
very helpful and friendly
September 18, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Pleasant staff and good pricing of…
Pleasant staff and good pricing of goods I wanted
September 17, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Very grateful for go outdoors
Very grateful for go outdoors. The staff were amazing. Perfect service
September 17, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great service & fantastic staff
Great service & fantastic staff, nothing is too much trouble & very attentive to your needs & requirements.
September 11, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Discriminatory treatment — refused to hand over goods I fully paid for
I am leaving this review because what happened at Go Outdoors Halifax was disgraceful, unprofessional, and needs to be properly looked into — this is not just "bad service", this is unacceptable behaviour that cannot be ignored since it was a manager , who should set an example for other employees.
My first order was cancelled before I arrived — I then placed a second, completely separate order for the same item. The payment went through successfully, was accepted, and I was issued a valid collection reference number.
When I arrived to collect it, the manager was rude, gave no greeting even when i greeted him first , and immediately claimed this second order was also cancelled — it was not and i provided evidence with the collection number.
He then insisted I had to pay for it again in cash for some reason which seemed strange , completely ignoring that I had already paid in full and had proof of payment and a valid collection number.
I explained clearly that the first order was cancelled but this was a new, fully-paid order — he refused to listen, refused to check the system properly, and refused to hand over what was legally mine.
When I spoke briefly to my friend not the store manager in our native language — which is not against any law, not against any rule, and certainly not a crime — he deliberately seized on this, falsely accused me of saying things I never said, and used that as an excuse to keep my property.
He claimed he had cancelled the order — but it was never cancelled in the system, I have received no refund, and to this day I have neither the item I paid for nor my money back.
This was not just poor service — this felt like targeted, discriminatory treatment. It was clear from the moment I walked in he was looking for any excuse to refuse me. Refusing to hand over goods that have been lawfully paid for, demanding cash when payment is already confirmed, and weaponising the language someone speaks to deny them their property is absolutely disgraceful.
Speaking the language you are most comfortable with is a basic human right — it is not something to be punished or targeted for.
August 25, 2026
Reply from GO Outdoors - Halifax (Express)
Thank you for taking the time to leave your detailed.
Firstly I would like to deeply apologise for the experience you received when visiting our Halifax store to collect your order. This is by no means the level of service and care we strive in providing our customers.
Your feedback is highly important to us and has been raised to the relevant departments for this to be investigated further. I can see that you have been contact with our customer care team regarding your complaint and this is being followed up by them.
We do hope that you will allow GO Outdoors the opportunity to provide a much improve service and experience in the future.
Kind regards
GO Outdoors Customer Care Team.
Excellent service
Dealt with Jake a couple of times now and his friendly knowledgable approach was fantastic. Recommended gear based on what we needed.
September 5, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service from Emma (I think!)…
Fantastic service from Emma (I think!) Just resubscribed my membership and.took some time to come through to the till...patience and the manager helped in getting my discount! Hoorah. A great experience, much better than the one in Huddersfield!!
September 8, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
What a Great shop
What a Great shop, 2 chaps serving were very helpful,1 on the till very polite and the 1 helping me choose a shoe was patiently waiting for me to decide, without putting any pressure on me, unlike some other stores. I was able to use my armed forces discount card, and it's dog friendly. Will definitely be back. 👍
September 4, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Never received email confirming my…
Never received email confirming my parcel was ready for click and collect. Called in the shop by chance and my parcel was there. Had been waiting nearly two weeks since placing order.
August 19, 2026
Reply from GO Outdoors - Halifax (Express)
Thank you for taking the time to leave your review.
We are sorry to hear that you did not receive any communications from us in relation to your order’s collection status. We have identified an issue with email communications not being received by some customers. This is being addressed as a priority to help prevent further disappointment. We can see that your order has now been collected from the selected collection address.
We hope that we can be of assistance again in the future to improve upon the service received.
Kind regards,
GO Outdoors Customer Care Team
Reply from GO Outdoors - Halifax (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Jake and Steve were extremely helpful…
Jake and Steve were extremely helpful in finding us the right two man tent for our hiking weekend. We also got a lovely yellow rucksack and a nice cap at great prices with the members card. Thank you Jake and Steve !
August 26, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The staff in the Halifax branch are…
The staff in the Halifax branch are really good, really knowledgeable and are great with customers.
August 21, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Efficient knowledgeable and friendly…
Efficient knowledgeable and friendly service made the whole buying process surprisingly enjoyable !
Well Done Jake and Nicola
August 17, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really helpful
Really friendly, fun and helpful guys working in the shop - gave us some great advice on camping equipment and sold us what we needed. We’ll definitely use this shop again.Thank you.
Heidi Rushton
August 19, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
We had great service from all the team…
We had great service from all the team in store, recommending products for our upcoming camping trip when rain is forecast. Jake went above and beyond. Thanks everyone!
August 15, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent customer service
Customer service second to none. Staff extremely helpful, friendly and informative.
August 7, 2026
Reply from GO Outdoors - Halifax (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
We bought a tent
The shop had in stock the tent we wanted to buy, at a price, with club card, that we wanted to pay.
Your staff were helpful without being intrusive.
Friendly and chatty at the till.
July 25, 2026
Reply from GO Outdoors - Halifax (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great customer service by Alex
Great customer service by Alex, very helpful
July 31, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Fantastic service from Jake and Steve
Fantastic service from Jake and Steve
August 7, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent and knowledgeable service
August 5, 2026
Unprompted review
Reply from GO Outdoors - Halifax (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.