GO Outdoors - Halifax (Express) Reviews 

589
TrustScore 5 out of 5

4.9

2 Crown Street, West Yorkshire, HX1 1TT Halifax, West Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Jake and Steve were extremely helpful in finding us the right two man tent for our hiking weekend. We also got a lovely yellow rucksack and a nice cap at great prices with the members card. Thank you... See more

Company replied

Rated 5 out of 5 stars

We had great service from all the team in store, recommending products for our upcoming camping trip when rain is forecast. Jake went above and beyond. Thanks everyone!

Company replied

Rated 5 out of 5 stars

Really great service from the Halifax store - rang and the bloke in the phone was really friendly (I really should have asked for a name so I could commend him personally!) then called down later to... See more

Company replied

Rated 5 out of 5 stars

We visited today to get some new hiking boots and socks for an upcoming D of E trip but this was not the first time we’ve had such brilliant customer service from the team and its a key reason we keep... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Halifax (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 2 Crown Street, West Yorkshire, HX1 1TT, Halifax, West Yorkshire, United Kingdom

  • 01422 413646

4.9

Excellent

TrustScore 5 out of 5

589 reviews

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1-star

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4.9

All reviews

(589)

34,290 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Jake helped by explaining what to look for with fitment of boots. Very happy with our purchase.

May 16, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Efficient service

Good straight forward service.

May 11, 2026
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Evie

Evie was polite, knowledgeable and very helpful in selecting out a jacket I was looking for. Customer service is 5 stars and a pleasure to have met.
Would shop here again.

May 15, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Alex and Steve had good advice that…

Alex and Steve had good advice that helped me decide what would be best for me
Good store has everything you need

May 17, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jake and Evie from Halifax store

Jake and Evie was very welcoming, helpful was very satisfied with the help they gave me

May 15, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly service

Friendly service, had exactly what we wanted and made a fuss of the dogs too!

Great prices, great service, what more could you want!

May 15, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I got great advice from Alex (Halifax)…

I got great advice from Alex (Halifax) he talked me through everything before I made my purchases

May 10, 2026
Unprompted review
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Reply from GO Outdoors - Halifax (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Everything I needed & helpful staff.

They had everything I needed in this deceptively small Halifax store. I needed advice on buying kit for my daughter's Duke of Edinburgh expedition and Alex advised me as we went round the store. He was great, made money saving suggestions at times, and helped me decide what options to go for, with the pros and cons of each. He didn't make me feel stupid when I showed my lack of knowledge but was helpful, friendly and polite.

May 1, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Steve and Jake

Great friendly service from Steve and Jake, great range of products and excellent customer service.

May 2, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Steve and Evie were super helpful today…

Steve and Evie were super helpful today when I popped into store. Bought some sunglasses and shopped for some new hiking boots, Steve gave me great intel and spent the time helping me try on different models. Will be back

April 25, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Alex & Steve

Alex was absolutely brilliant! He was so knowledgeable and was able to give me advice & answer all my questions. He was kind, patient and helped me to choose the right boots & walking shoes for my feet and for the activities I do.
Steve too was very friendly and extremely helpful and efficient.
Thanks to them both- I’ll be back next time I need walking kit!

April 23, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

5 star service from Steve.

5 star service from Steve.

April 23, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful

Both Alex and Steve were very informative, helpful and friendly. Great advice and service. Thank you!

April 17, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Knowledgeable and helpful

August 29, 2025
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff review helping autistic son

Called in to get my autistic son some walking shoes. He has sensory issues, especially with his feet and socks on how they feel. I explained this to the staff member who was upstairs in the shoe section and he was so good at helping us. It really helped our shopping experience. My son tried on 2 pairs of shoes and then we even moved on to hiking socks. This was such a big achievement for us. Thank you so much.

April 14, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

In store pick up

In store pick up, meant I could choose a local store where I could collect rather than having to take time off work waiting for a parcel delivery. I would have bought locally but the offer was online and the product was not on display locally. It’s a small shop and staff are great.

April 5, 2026
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Steve and Dave were very helpful and…

Steve and Dave were very helpful and friendly. Fussed our dogs and gave them treats. Excellent service.

April 4, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great advice and help

I had limited time on a visit to Halifax and wanted to buy walking boots amd a rucksack. The advice and help I got from Alex and Steve was a politely 1st rate. I walked away really thrilled at my purchases. The advice was helpful, concise and clear. They listened to what I wanted, worked around a tricky brief (Im mid 60s with swollen feet and ankles) and came.up woth the perfect walking boots all in minutes. I didn't miss my train, amd walked to the station with everything Id come for. Excellent ambassadors for your chain. Funny, helpful and professional

March 29, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Halifax Express store…10/10

Called at the Halifax Express store today to pick up some new walking boots ! We were greeted by Steve and Alex who made every effort to match our needs without pressure just friendly experienced advice ! I found the perfect pair for me at a great price unfortunately didn’t have my son’s size in the boots he wanted but he was pointed in the right direction by Steve ! All in all a great shop I’ll be using again ! 10/10 👍

March 29, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff really helpful and friendly

Staff really helpful and friendly. Top service from Steve and Alex

March 29, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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