Really useful shop with knowledgeable and helpful staff. Doing a bit of winter prepping I wanted a sleeping bag just to keep in the car in case of winter breakdowns and a reasonably priced little cam... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Really useful shop with knowledgeable and helpful staff. Doing a bit of winter prepping I wanted a sleeping bag just to keep in the car in case of winter breakdowns and a reasonably priced little cam... See more
Company replied
The staff were very helpful and informative. As a new member to the brand I did not know what to expect when I stepped inside the store but I was impressed with the range of products and the staff kno... See more
Company replied
Good service and checkout staff today. Maddie at the checkout this morning was calm, welcoming and helpful despite a queue behind us and a lot of tags and hangers to remove. We like the wearable outdo... See more
Company replied
Had my Giant Trance Advanced Pro 29 mountain bike serviced and also bought my boys two Calibre Rake bikes from the Harlow store. Paul in the bike department was great - proper old school customer serv... See more
Company replied
Written by the company
Written by the company

Princes Gate Retail Park, CM20 2SU, Harlow, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Maddie for helping me sift through a load of shoes. Your help finding what I wanted made things a lot easier.

Reply from GO Outdoors - Harlow
The amazing professional service I received from Warren was second to none. He was so helpful and nothing was too much for him. Warren is an absolute credit to Go Outdoors and an example of true first class customer service.
I would also like to Thank Maddie for her amazing service also.

Reply from GO Outdoors - Harlow
I had a problem trying to do a click and collect for a spare part I urgently needed, so I rang and spoke to Leah who was very helpful and arranged to have the item put back for me by the counter ready for when I called in. What a lovely shop, we have a caravan and there was everything you could need. Big carpark too which was helpful as we had the caravan in tow.

Reply from GO Outdoors - Harlow
I go to this go outdoors as all the staff are so helpful and friendly. Today as always, Dave has done a remarkable job. His knowledge and advice is fantastic and nothing is too much trouble. Over many years this has remained consistent and I am never disappointed.
I’d like to thank you all for always providing a great shopping experience.

Reply from GO Outdoors - Harlow
I have been serve by Warren today at Harlow Go Outdoors, just to say thank you very much for lovely profesjonalna , very helpful customer service
Dorota

Reply from GO Outdoors - Harlow
The customer service was absolutely fantastic. Warren and Darcey helped us at the checkout and were extremely friendly and helpful!

Reply from GO Outdoors - Harlow
Warren what an asset to your company sensational customer service just excellent thank you very professional. Great help also from Maddie and Tamsin what a fab team.

Reply from GO Outdoors - Harlow
Was really good experience we brought a 4 man tent brilliant price with our go outdoors membership card and the staff are very helpful and polite we had a lovely lady called Tamsin who helped us

Reply from GO Outdoors - Harlow
I came in the other day and would like to say that Emily helped me with everything I needed! She was so knowledgeable, friendly and lovely, thank you so much.

Reply from GO Outdoors - Harlow
Emily was great help today when I went to buy some walking shoes. Very knowledgeable, polite and pretty. Thank you.

Reply from GO Outdoors - Harlow
I was looking at walking boots and although there was no one in that section (maybe they were busy) I approached Emily who was very pleasant, polite and provided a top class service. She fetched probably 4 or more sizes of boots from their stock room until I was satisfied with the pair I was going to purchase. Emily’s attention to detail was excellent and it was a pleasant experience to be served in such a helpful manner.

Reply from GO Outdoors - Harlow
Every time I come to Go Outdoors in Harlow all the people working there are extremely helpful with their guidance, patience and general customer service. Today it was a man called Warren who assisted me with buying some walking boots.

Reply from GO Outdoors - Harlow
Staff were extremely friendly and helpful. I went in to buy some walking boots for my wife The lady who was on that section helped me out a lot.
I explained what I needed the boots for and she gave me advice and showed me the different boots and helped advise me. The pair I purchased my wife was over the moon with. I would also like to say thank you to the girl on the tills Maddie who was also extremely helpful and pleasant. I received great customer service and felt looked after. Would definitely recommend the company great value and support from staff to make your shopping experience complete

Reply from GO Outdoors - Harlow
Great service by Izzah. Very helpful and efficient.

Reply from GO Outdoors - Harlow
I was served by Maddie who was professional and efficient

Reply from GO Outdoors - Harlow
Harlow store for Go Outdoors was great! And we had a great experience thanks to the help of an employee named Maddie, very helpful and efficient, even when we made a pricing mistake on our side, she explained it and was patient with us when changing tents, also great help from a employee named Dan too.
Will be back to if needed in future!

Reply from GO Outdoors - Harlow
Needed to make a purchase of a new pair of walking shoes. Was assisted by a lady whose name I didn’t get I’m afraid but she was most helpful and had a great ability to interact with her customers. Although I’ve been here before, today was the best experience I’ve had in the store and it was good to see such a high level of service and interest from the team.

Reply from GO Outdoors - Harlow
Maddie helped us with our purchase as well as joining Go Out Doors. The customer service we were given 100% . If more colleagues engaged with customers with such great customer service Go out doors would be a pleasure to shop out.
Thankyou Maddie

Reply from GO Outdoors - Harlow
V efficient. Sorted me out with a new Go card because previous card put of date

Reply from GO Outdoors - Harlow
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.