Harlow store for Go Outdoors was great! And we had a great experience thanks to the help of an employee named Maddie, very helpful and efficient, even when we made a pricing mistake on our side, she... See more
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I needed new hiking boots. There is a good selection of various brands. I was helped by Kris, who was very knowledgeable. After he ascertained what I actually walk / hike he recommended a specific boo... See more
Company replied
Needed to make a purchase of a new pair of walking shoes. Was assisted by a lady whose name I didn’t get I’m afraid but she was most helpful and had a great ability to interact with her customers. Alt... See more
Company replied
Maddie helped us with our purchase as well as joining Go Out Doors. The customer service we were given 100% . If more colleagues engaged with customers with such great customer service Go out doors w... See more
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Company details
About GO Outdoors - Harlow
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Princes Gate Retail Park, CM20 2SU, Harlow, United Kingdom
- 01279 215817
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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I was served by Dave in Go Outdoors…
I was served by Dave in Go Outdoors 18/8/26 - Dave was very very helpful, went the extra mile to explain things and ensure i was getting the best of what my intentions were for use at camping. Very useful visit and purchase.
August 18, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Visited Harlow store for Gas refill
Visited Harlow store for Gas refill. Customer Service Agent saw me enter with old gas cylinder and started checking if they had stock before I got to counter. Advised me how much was in old cylinder. Another agent brought out new cylinder quickly. Maddie on checkout helped me locate my old membership and renewed. Overall excellent service
August 18, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
The lady at the counter was really nice…
The lady at the counter was really nice and help full her name was maddie so thanks you again
August 18, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Maddie was excellent in the footwear…
Maddie was excellent in the footwear department. The store is similarly outstanding in its range and quality of stock. Thoroughly recommend.
August 16, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Ordered a fishing rod online for click…
Ordered a fishing rod online for click and collect, it was ready in 30 minutes, picked it up next day with no issues at all.
August 9, 2026
Reply from GO Outdoors - Harlow
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Amazing Experience
We visited this store earlier today, and had a great experience. Everything was reasonably priced (especially after we renewed our Go Outdoors membership!) All the staff were really helpful, especially Warren at the till. Thanks to all the staff, we are excited to use our new camping gear!
August 15, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I went into Go Outdoors recently for a travel backpack
I went into Go Outdoors recently to get a backpack for travelling. The whole process was really easy. The store was well laid out and I had no trouble finding what I needed. A special mention to Lucy who was really helpful and answered all the questions I had.
August 15, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great professional service from Lucy
Great professional service from Lucy, they were very helpful
August 15, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpfull staff
Very helpfull staff, lovely store and everything was well organized. Our cashier Lenny was very nice!
August 13, 2026
Unprompted review
Reply from GO Outdoors - Harlow
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Tamzin and Caleb were both very helpful…
Tamzin and Caleb were both very helpful to my husband and son - Tamzin on the till, and Caleb with his advice regarding fishing equipment.
August 11, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Firstly the staff are always helpful…
Firstly the staff are always helpful and efficient. Izzah quickly sorted out our Go card too. We bought a pair of shoes which are excellent. No hesitation to recommend and we look forward to going back. Thank you Go Outdoors.
August 10, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Fast easy pickup of online order
July 24, 2026
Reply from GO Outdoors - Harlow
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Good customer service
Was getting quite a few items as beginning to hike. When I was at the checkout I was greeted by a lovely young lady called Izzah, who was friendly, polite and patient with me, as I had to renew my membership whilst there. Once finished she wished me luck, which was really appreciated ha ha
August 9, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great Service
A very pleasant shopping experience at Go Outdoors, Harlow this morning. Dave was knowledgeable and helpful and I am pleased with the shoes I bought. Assistant on cash till was equally good, efficiently handling my membership renewal and gift card. Clearly a well-run store. Would recommend.
August 9, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Go outoors Harlow excellent customer service from Paul
Visited Go Outdoors Harlow to look at an electric bike. No-one was available, so an assistant radio'd for a colleague to assist. Paul came off his break to help us. He was super knowleable, professional and patient and was able to comprehensively answer all of our questions. We were extremely impressed by his customer service and would highly recommend.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I had a great experience through…
I had a great experience through customer service. Great service by Abi. She had a smile and was very helpful
August 1, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Harlow
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Decent, friendly staff.
Had to return a few items my wife wasn't keen on and also to buy a tent plus some other bits.
Served by Izzah. Very polite and gave some good advice about camp kitchenware.
August 3, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Abi and Warren were so helpful and…
Abi and Warren were so helpful and patient! Thanks so much.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Found what I needed
Found what I needed. Very helpful staff. Had to wait quite a while at the tills.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Harlow
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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