GO Outdoors - Harlow Reviews 

2,375
•
TrustScore 5 out of 5

4.8

Princes Gate Retail Park, CM20 2SU Harlow, GB

•

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Rated 5 out of 5 stars

Really useful shop with knowledgeable and helpful staff. Doing a bit of winter prepping I wanted a sleeping bag just to keep in the car in case of winter breakdowns and a reasonably priced little cam... See more

Company replied

Rated 5 out of 5 stars

The staff were very helpful and informative. As a new member to the brand I did not know what to expect when I stepped inside the store but I was impressed with the range of products and the staff kno... See more

Company replied

Rated 4 out of 5 stars

Good service and checkout staff today. Maddie at the checkout this morning was calm, welcoming and helpful despite a queue behind us and a lot of tags and hangers to remove. We like the wearable outdo... See more

Company replied

Rated 5 out of 5 stars

Had my Giant Trance Advanced Pro 29 mountain bike serviced and also bought my boys two Calibre Rake bikes from the Harlow store. Paul in the bike department was great - proper old school customer serv... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Harlow

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Princes Gate Retail Park, CM20 2SU, Harlow, United Kingdom

  • 01279 215817

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,375)

36,939 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Maddie helped me find some good shoes.

Thank you Maddie for helping me sift through a load of shoes. Your help finding what I wanted made things a lot easier.

September 5, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The amazing professional service I…

The amazing professional service I received from Warren was second to none. He was so helpful and nothing was too much for him. Warren is an absolute credit to Go Outdoors and an example of true first class customer service.
I would also like to Thank Maddie for her amazing service also.

September 14, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff at Harlow

I had a problem trying to do a click and collect for a spare part I urgently needed, so I rang and spoke to Leah who was very helpful and arranged to have the item put back for me by the counter ready for when I called in. What a lovely shop, we have a caravan and there was everything you could need. Big carpark too which was helpful as we had the caravan in tow.

September 23, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

the place to go

I go to this go outdoors as all the staff are so helpful and friendly. Today as always, Dave has done a remarkable job. His knowledge and advice is fantastic and nothing is too much trouble. Over many years this has remained consistent and I am never disappointed.
I’d like to thank you all for always providing a great shopping experience.

September 23, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I have been serve by Warren today at…

I have been serve by Warren today at Harlow Go Outdoors, just to say thank you very much for lovely profesjonalna , very helpful customer service

Dorota

September 22, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing Customer Service

The customer service was absolutely fantastic. Warren and Darcey helped us at the checkout and were extremely friendly and helpful!

September 20, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Warren what an asset to your company…

Warren what an asset to your company sensational customer service just excellent thank you very professional. Great help also from Maddie and Tamsin what a fab team.

September 20, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Maddie

September 20, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was really good experience we brought a…

Was really good experience we brought a 4 man tent brilliant price with our go outdoors membership card and the staff are very helpful and polite we had a lovely lady called Tamsin who helped us

September 19, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I came in the other day and would like…

I came in the other day and would like to say that Emily helped me with everything I needed! She was so knowledgeable, friendly and lovely, thank you so much.

September 16, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Emily was great help today when I went…

Emily was great help today when I went to buy some walking shoes. Very knowledgeable, polite and pretty. Thank you.

September 18, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was looking at walking boots and…

I was looking at walking boots and although there was no one in that section (maybe they were busy) I approached Emily who was very pleasant, polite and provided a top class service. She fetched probably 4 or more sizes of boots from their stock room until I was satisfied with the pair I was going to purchase. Emily’s attention to detail was excellent and it was a pleasant experience to be served in such a helpful manner.

September 17, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service and guidance

Every time I come to Go Outdoors in Harlow all the people working there are extremely helpful with their guidance, patience and general customer service. Today it was a man called Warren who assisted me with buying some walking boots.

September 16, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were extremely friendly and…

Staff were extremely friendly and helpful. I went in to buy some walking boots for my wife The lady who was on that section helped me out a lot.
I explained what I needed the boots for and she gave me advice and showed me the different boots and helped advise me. The pair I purchased my wife was over the moon with. I would also like to say thank you to the girl on the tills Maddie who was also extremely helpful and pleasant. I received great customer service and felt looked after. Would definitely recommend the company great value and support from staff to make your shopping experience complete

September 14, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service by Izzah

Great service by Izzah. Very helpful and efficient.

September 13, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Maddie who was…

I was served by Maddie who was professional and efficient

September 1, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Harlow store with Maddie was great

Harlow store for Go Outdoors was great! And we had a great experience thanks to the help of an employee named Maddie, very helpful and efficient, even when we made a pricing mistake on our side, she explained it and was patient with us when changing tents, also great help from a employee named Dan too.

Will be back to if needed in future!

September 5, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking shoes purchase

Needed to make a purchase of a new pair of walking shoes. Was assisted by a lady whose name I didn’t get I’m afraid but she was most helpful and had a great ability to interact with her customers. Although I’ve been here before, today was the best experience I’ve had in the store and it was good to see such a high level of service and interest from the team.

September 2, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Customer Service

Maddie helped us with our purchase as well as joining Go Out Doors. The customer service we were given 100% . If more colleagues engaged with customers with such great customer service Go out doors would be a pleasure to shop out.
Thankyou Maddie

September 1, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

V efficient

V efficient. Sorted me out with a new Go card because previous card put of date

September 1, 2026
Unprompted review
GO Outdoors - Harlow logo

Reply from GO Outdoors - Harlow

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

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