I visited the store today in Hathersage to buy some walking boots and socks. The attendant was very helpful and knowledgable able the products and I used my customer card to make some savings. The bo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shopping at the Hathersage Go Outdoors is an experience that everyone should have. Every time I have gone in, even if it’s just a enquiry, the staff have gone above and beyond to help me buy or order... See more
Company replied
Excellent quality and value for money. I would recommend anyone to get a members card, the savings and offers you receive are amazing. I used the shop in Hathersage the staff were extremely helpful, n... See more
Company replied
In all my years of visiting Go Outdoors at various locations this was undoubtedly the best visit. We were greeted by Jon who helped us with our purchases. Based on his knowledge we ended up buying Sca... See more
Company details
About GO Outdoors - Hathersage (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
6 Main Road, S32 1BB, Hathersage, United Kingdom
- 0344 3876803
4.9
Excellent
427 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jon and Sarah were great
Jon and Sarah were great, very helpful and answered everything we asked of them.
They were also great with my kids, chatting to them and keeping the busy while we shopped.
February 12, 2024
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Consistently excellent
Excellent knowledgeable customer service.
Advised on products ,even bought more than we went in for.
Much better than the larger stores in our opinion.
February 15, 2024
Reply from GO Outdoors - Hathersage (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant little shop
Extremely friendly staff. Always on hand to offer help and offer their expertise.
Hopefully the staff will get rewarded for their immense efforts by Go Outdoors. Possibly a slap up meal or two?
February 8, 2024
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very helpful and knowledgeable staff
January 30, 2024
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Super-helpful
Jon was super-helpful when I was choosing women's walking shoes today. Helped me find the best ones for my feet. All at a good price.
January 22, 2024
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
We had such a good experience in Go…
We had such a good experience in Go Outdoors in Hathersage, such friendly, helpful service and some great boots purchased for my son as a result. Even the purchase price was cheaper than anywhere else. Thank you 🙏
December 29, 2023
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful service from Nick and as always…
Helpful service from Nick and as always items very reasonably priced.
January 7, 2024
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I went in store for help
I went in store for help. I found Charlie, friendly and used her initiative to solve my issue enabling me to buy from another branch.I left feeling satisfied and grateful for her input.
December 11, 2023
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great Staff
Friendly and attentive Staff at the Hathersage store made the shopping experience a good one. Plenty to choose from
December 4, 2023
Reply from GO Outdoors - Hathersage (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I recently bought a new jacket from the…
I recently bought a new jacket from the Go Outdoors store in Hathersage. The store was well stocked with good offers and plenty of sizes available. The staff were very friendly, helpful and helped me set up a account for new members. I will certainly visit the store again and also shop online. Thank you
December 3, 2023
Reply from GO Outdoors - Hathersage (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Nothing but GOOD things to say-…
Nothing but good things to say- relatively small shop but a lot of stock. Went in for 1 thing and came out with 7, plus a big discount for being a National Trust member and being in a group with a Go Outdoors member. Thank you team!
December 7, 2023
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent helpful staff
It was a pleasure to deal with the assistant Sarah, she was so helpful and cheerful it made our visit a great experience and ensured we would return and pass on the ease and help provided by her. Even our dog Macey was impressed, lovely dog biscuits!!
November 21, 2023
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Great customer service
A press stud had come off my Peter Storm coat, I took this back to the Hathersage store for an exchange. The staff were great, very friendly. Without hesitation a replacement was sorted.
Many thanks 😊
November 13, 2023
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent Service
Excellent Service
Served mainly by Jon but all staff there very helpful. He offered practical advice and didn’t pressure me into making an incorrect expense purchase and made sure I had the right product and maximised my savings. Because of this I made additional purchases and will be back to sort my daughters new boots too. Thanks.
October 22, 2023
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Hathersage (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great help from Charlie with choosing…
Great help from Charlie with choosing some walking boots - very knowledgable and helpful.
October 24, 2023
Unprompted review
Excellent service
Excellent service, very helpful and knowledgeable staff. Would shop here again.
October 10, 2023
Reply from GO Outdoors - Hathersage (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good value on good quality.
For the 2nd year in a row, we have bought items at this shop whilst on a holiday weekend. On both occasions, the staff were extremely helpful and knowledgeable. Although the choice was a little limited, we found what we wanted and at a decent, competitive price.
September 24, 2023
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Good morning Michele,
Thank you for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Jason,
GO Outdoors Online Reviews Team.
Brilliant customer service by Sarah.
September 19, 2023
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Excellent service as always
Excellent service as always. Go Outdoors Hathersage is my go to for anything outdoors. Just bought camping chairs for son’s DoE volunteering group activity. Brilliant member discounts and DoE make it exceptionally good value, combined with great advice and friendly service. Pleasure to shop there, always leave very happy!
September 15, 2023
Unprompted review
Reply from GO Outdoors - Hathersage (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.