Wanted to arrange click and collect after finding products on line, but not very obvious how to achieve. Eventually found, ordered and paid. Only then discovered products would not be ready for co... See more
Company replied
Location
Switch locationNewland Street 4, HP11 2BY High Wycombe, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shopping for footwear is never easy when you have wide feet and a high instep, but Darc from High Wycombe took all my requirements into account and found the best option for me in no time at all. Grea... See more
Company replied
Lovely and pleasant member of staff called Darc who went above and beyond to help us out. Would definitely recommend store for comprehensive selection of items for camping even though it’s a relativel... See more
Company replied
Ordered a double sided pan online to collect in store. Unfortunately the pan was damaged but easily returned to store and refund arranged. Reordered and pan was perfect. Good service and helpful staff... See more
Company replied
Company details
About GO Outdoors - High Wycombe (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Newland Street 4, HP11 2BY, High Wycombe, England, United Kingdom
4.8
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service despite the sweltering heat!
Despite the store being really hot ( Head Office get some aircon for your lovely team!) the staff were super friendly and incredibly helpful and informed. What more could you want!
May 28, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Thanks to Sue for her help
Thanks to Sue for her help . All sorted in one shop
May 24, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Darc v.good 👍🏻
May 18, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent
Excellent, knowledgeable service from Darc, helped mum get her rucksack and boots, friendly and welcoming, pretty much perfect service.
May 16, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
I love this store
I love this store, great products and very friendly staff, always a good service and a pleasure to visit
May 13, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful and polite staff who have good…
Helpful and polite staff who have good advice
May 7, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Absolutely great service
Absolutely great service, great team. Gareth was really knowledgeable & very helpful- would recommend the store- thank you!
May 8, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Quality outlet store
Quality outlet store , if you are looking for all things outdoors this is the place to be. Fair pricing , large range of items but what’s set them apart from the rest is the service.
I came into the store at past closing time and the staff (Maddie and Gareth) were so kind as to let me purchase my items and assisted me throughout.
Maddie was an absolute gem , she was so patient and kind. Would definitely recommend.
May 6, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Henry was the most eceptional employee…
Henry was the most eceptional employee please give him a raise idrc abt the stuff i brought it was okay, also i visited ages ago so idk when it was but it was late april and i just went through the stuff and found the recipt thingy
April 21, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
A good shopping experience
I certainly made my discount card pay off today.
The selection of shoes was very good and my size was available in a number of styles, giving me the problem of which to choose!
Madi was friendly with a good sense of humour and very good at her job, going out of her way to make sure that everything was suitable, even measuring rucksacks to check which of them were allowed as cabin baggage.
The shoes I chose are very good and well priced.
April 28, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful staff today
Very helpful staff today - Maddi was patient and helpful when I was trying on various walking shoes.
April 21, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
A great product
Great advice from store staff - size not in stock, but ordered online and arrived promptly. Trousers fitted my wife perfectly, and were very comfortable.
April 4, 2026
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great customer service
Darc and the young lady also working on 19th April could not have been more helpful. They offered great customer service in a really friendly manner.
April 19, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great experience in-store
Great experience in-store. Sue was really helpful and knowledgeable, taking the time to advise me and help choose several items for my child’s DofE. Made the whole process easy and stress-free. Would definitely recommend.
April 17, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I visited the High Wycombe store
I visited the High Wycombe store, Darc the shop assistant was very helpful and I got everything I needed at a great price 👍
April 16, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
A Very Happy Customer
Visited Go Outdoors in HW to get new boots and jacket and was impressed with the range of stock across most major outdoor brands and price ranges. Used my GO Outdoors membership card to get a discount of approx 15%. Staff (Darc) was very helpful with advice about boots. Left with items that I wanted at a good price.
April 15, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Really helpful
Sue was really helpful, with good advice on putting together my daughter's DofE expedition kit.
April 11, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Always really friendly staff in the…
Always really friendly staff in the high Wycombe store and was able to help me with what I needed Darc was especially helpful
April 9, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service from Adam and Darc
Excellent service from Adam and Darc. Obviously had great knowledge of products and were able to give sound advice on everything from footwear to outdoor food, sleeping bags and accessories. So refreshing to receive expert advice and super friendly also. Great discount too. Saved a huge amount on DofE purchases! Thank you again for all your help 🙏
April 8, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Darc and the other young man were very…
Darc and the other young man were very helpful when I bought walking boots for my daughter today.
March 14, 2026
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.