Wanted to arrange click and collect after finding products on line, but not very obvious how to achieve. Eventually found, ordered and paid. Only then discovered products would not be ready for co... See more
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Location
Switch locationNewland Street 4, HP11 2BY High Wycombe, England, GB
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See what reviewers are saying
Shopping for footwear is never easy when you have wide feet and a high instep, but Darc from High Wycombe took all my requirements into account and found the best option for me in no time at all. Grea... See more
Company replied
Lovely and pleasant member of staff called Darc who went above and beyond to help us out. Would definitely recommend store for comprehensive selection of items for camping even though it’s a relativel... See more
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Ordered a double sided pan online to collect in store. Unfortunately the pan was damaged but easily returned to store and refund arranged. Reordered and pan was perfect. Good service and helpful staff... See more
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Company details
About GO Outdoors - High Wycombe (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Newland Street 4, HP11 2BY, High Wycombe, England, United Kingdom
4.8
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Adam was very helpful and patient with…
Adam was very helpful and patient with finding some suitable walking shoes for my 7yr old son. He seemed to be very experienced and knowledgeable in the products.
August 16, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Henry was a gem
Henry was a gem. He was so helpful getting multiple boots for me and advising on cleaning them etc. I was thoroughly impressed!
August 7, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Great shop in store
Soph was really helpful as was the young man - sadly, I didn't catch his name. Great service yet again, good product (new walking boots) and glad I've got my GoOutdoor loyalty card! Thanks 👍 p.s. submitted on behalf of my Dad who hates tech, but felt so strongly about his positive experience he actually wanted to do this!
July 21, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great service from Soph
Great service from Soph. Very helpful and everything well explained. The store is well stocked and had everything I needed.
July 20, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful service from Gareth today when…
Helpful service from Gareth today when being a raincoat. He is also gave me useful information on the Berghaus repair service. Also, becoming a Go Outdoors member was a painless doddle.
August 1, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service, reasonable prices
I was assisted by Darc who was very helpful, answering all my questions honestly and making some good suggestions too. A very positive experience and I left with everything I needed. Much appreciated.
July 26, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lovely experience
I came to pick up a backpack for my commute. The shop was nice and tidy, and the staff - beyond helpful. Staff member Natalie showed me different options and helped to settle with the colour - even made sure to show me some options online, which were available for the delivery to the store.
I am very pleased with Natalie and the shop in general, will definitely be back for more!
July 24, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent, friendly service.
Arrived very close to closing time looking for walking boots - Adam was really friendly, helpful, knowledgeable, and worked within my price range to find me an extremely comfortable pair.
Thank you, I'll be back when I need more outdoor gear!
July 17, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Returns
Returned some online items that were proving difficult to send back. They were very helpful.
July 16, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful and friendly staff.
July 12, 2025
Reply from GO Outdoors - High Wycombe (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Henry was courteous and helpful
Henry was courteous and helpful. Gave useful advice.
July 13, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Henry was extremely helpful
Henry was extremely helpful. Such a very polite young chap.
Keep up with such incredible manners.
June 14, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - High Wycombe (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Service was great
June 1, 2025
Reply from GO Outdoors - High Wycombe (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Friendly and helpful service from Darc
Friendly and helpful service from Darc, I didn’t realise that my NT membership gave me a discount so I was grateful for the nudge!
May 31, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Darc was Knowledgeable and helped us…
Darc was Knowledgeable and helped us choose a great rucksack
June 1, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
They were extremely helpful
They were extremely helpful . Knew the product.
June 1, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Really sound advice by Darc today
Really sound advice by Darc today. Needed some summer walking shoes, patient and good advice received. Good team.
May 26, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Friendly, expert, professional team thanks
We were perusing the camping equipment and Gareth in store was on hand for really really helpful and useful advice. He wasn’t pushy about what we should buy but was really honest about what would work for us and what we may need. We opened an account and went camping that weekend with the necessary gear and what great service and a great weekend we had. Thanks Gareth
May 16, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Easy DofE silver award shopping for my son’s exped.
Really good customer service from a lovely young man , Henry who handled all of my son’s DofE silver shop. We didn’t need to rely on our list much as he picked out all the things my son would need for his expedition. Very impressed with the ease and speed of our shop. Thanks Henry.
May 18, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
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