Very pleasant experience today. Although the shop was very busy, but Richard spent appropriate of time to make sure that I chose the correct size. He brought down 6 pairs with no hesitation whatsoever... See more
Company replied
Location
Switch locationNewland Street 4, HP11 2BY High Wycombe, England, GB
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See what reviewers are saying
Wanted to arrange click and collect after finding products on line, but not very obvious how to achieve. Eventually found, ordered and paid. Only then discovered products would not be ready for co... See more
Company replied
Excellent service from Adam and Darc. Obviously had great knowledge of products and were able to give sound advice on everything from footwear to outdoor food, sleeping bags and accessories. So refres... See more
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Ordered a double sided pan online to collect in store. Unfortunately the pan was damaged but easily returned to store and refund arranged. Reordered and pan was perfect. Good service and helpful staff... See more
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Company details
About GO Outdoors - High Wycombe (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Newland Street 4, HP11 2BY, High Wycombe, England, United Kingdom
4.8
Excellent
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easy DofE silver award shopping for my son’s exped.
Really good customer service from a lovely young man , Henry who handled all of my son’s DofE silver shop. We didn’t need to rely on our list much as he picked out all the things my son would need for his expedition. Very impressed with the ease and speed of our shop. Thanks Henry.
May 18, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
I returned a T-shirt that I purchased…
I returned a T-shirt that I purchased online and while in the store I bought some additional items and was assisted by Adam and Dorc and the customer service from both of them were very helpful and professional and I will visit the store again before my holiday adventure A++ keep up the good work
Gary.
May 21, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I came in today with my elderly dad…
I came in today with my elderly dad looking for some walking boots to help support his feet. We were served by Gareth who was welcoming, very knowledgeable, and helpful. He bought us multiple pairs of shoes to try; and gave us the advice on what would which boots would be appropriate for my dad. Who left wearing his new boots and very happy.
May 17, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
small but wide variety.
A small store but friendly staff, who didn't bat an eyelid when I asked if I could unroll a sleeping bag !! (I did roll it back up)
answered all the questions I had & generally made me feel welcome & not like the 'outdoor novice' that I am.
May 13, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great shopping experience
I recently visited the store to purchase some walking boots . The staff were extremely friendly and helpful, Soph was extremely knowledgeable about the different kinds of footwear available.
Thank you I was very pleased with my purchase
May 11, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I had a good experience at Go Outdoors
I had a good experience at Go Outdoors. it was organised and I found what I was looking for. In addition to that, the staff Henry was very nice and explained to me clearly the advantages about the membership.
May 10, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
female walkig sandles
Found a small range of female walking sandles.
Soph was helpful and quick.
Experience all round good
May 8, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
People there very helpful
May 5, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - High Wycombe (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent Staff for DoE Advice
Adam, the manager and another member of staff who was shadowing him gave us excellent advice, time and patience about purchasing a suitable rucksack for DoE expedition and helped us to fit it.
Thank you.
April 27, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff and knowledgeable
Very helpful staff and knowledgeable, thanks,Darc
April 29, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good service from gareth
April 23, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
The tall manager was super helpful
The tall manager was super helpful. We purchased 2 pairs rather than 1!!!
April 17, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very friendly honest and welcoming…
Very friendly honest and welcoming manner of all staff during my visits, notably from Adam and Darc. They are all very helpful too in answering questions about product ranges and pricing etc. A definite " go to " branch for me.
April 14, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Darc the salesperson
The salesperson, Darc, was very informative when helping us to choose a pair of walking shoes for my son.
April 11, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great service from staff at High…
Great service from staff at High Wycombe branch with Sue and another assistant getting me the best price possible
April 1, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - High Wycombe (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Shopping for walking gear
Went to buy gloves and other bits. Was helped by Sue who was fabulous.
February 15, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
D of E kit out - very helpful
Great help from the staff to help us kit our daughter for DoE.
Explained which items were worth spending a little more on and which items were not.
Very helpful and patient.
February 22, 2025
Unprompted review
Reply from GO Outdoors - High Wycombe (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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