GO Outdoors - High Wycombe (Express) Reviews 

108
TrustScore 5 out of 5

4.8

Newland Street 4, HP11 2BY High Wycombe, England, GB


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Rated 4 out of 5 stars

Wanted to arrange click and collect after finding products on line, but not very obvious how to achieve. Eventually found, ordered and paid. Only then discovered products would not be ready for co... See more

Company replied

Rated 5 out of 5 stars

Shopping for footwear is never easy when you have wide feet and a high instep, but Darc from High Wycombe took all my requirements into account and found the best option for me in no time at all. Grea... See more

Company replied

Rated 5 out of 5 stars

Lovely and pleasant member of staff called Darc who went above and beyond to help us out. Would definitely recommend store for comprehensive selection of items for camping even though it’s a relativel... See more

Company replied

Rated 4 out of 5 stars

Ordered a double sided pan online to collect in store. Unfortunately the pan was damaged but easily returned to store and refund arranged. Reordered and pan was perfect. Good service and helpful staff... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - High Wycombe (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Newland Street 4, HP11 2BY, High Wycombe, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

108 reviews

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4.8

All reviews

(108)

35,625 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding experience

H
ad a fantastic experience at Go Outdoors in High Wycombe today. I was looking for boots for my teenage son and a very helpful staff member named Dark provided brilliant advice. Thanks to his assistance, I found exactly what I needed. Great customer service!

February 20, 2026
Unprompted review
GO Outdoors - High Wycombe (Express) logo

Reply from GO Outdoors - High Wycombe (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Darc was very helpful and knowledgeable…

Darc was very helpful and knowledgeable about the products. He talked us through the best options and was very good with placating my children and their million questions. Very happy with the service.

February 6, 2026
Unprompted review
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Reply from GO Outdoors - High Wycombe (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Richard could not have been more helpful in helping me choose a pair of walking boots. Other members of staff were also very helpful. Good old fashioned service. Very impressed!

February 15, 2026
Unprompted review
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Reply from GO Outdoors - High Wycombe (Express)

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent assistance at the High Wycombe store.

I went to Go Outdoors to get a new pair of walking boots/trainers, but needed advice as I walk a lot on various surfaces, but I am not a person that ‘hikes’ up hill and down dale; 3 peaks etc.
Darc, was the assistant in the shop when I arrived and he gave me lots of advice about the different boots on display and was patient as I tried lots of brands until I found the boots that suited my activities and price range. I will definitely go back as the experience was a good one.

February 9, 2026
Unprompted review
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Reply from GO Outdoors - High Wycombe (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sales assistant Dave was excellent

Sales assistant Dave was excellent — knowledgeable, honest and professional

February 5, 2026
Unprompted review
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Reply from GO Outdoors - High Wycombe (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

I paid my £5 membership fee and saved £72

I paid my £5 membership fee and saved £72 on four purchases, walking boots, snow boots, walking trousers and waterproof trousers.
The staff were very helpful.

A few days later I tried to order some snow boots for my husband. The website order did not accept my membership number. It took a couple of emails and a phone call to solve the problem and the boots arrived a few days later.

All items fit well, time will tell how they wear!

January 27, 2026
GO Outdoors - High Wycombe (Express) logo

Reply from GO Outdoors - High Wycombe (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Choosing shoes can be fun

Darc made chose my the right shoes a fun and educational process. I highly recommend him and the Wycombe store.

January 26, 2026
Unprompted review
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Reply from GO Outdoors - High Wycombe (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bought a pair of walking boots .

Bought a pair of walking boots .
Darc was very friendly and knowledgeable.
Left the store with a great new pair of boots .
Great service .

January 22, 2026
Unprompted review
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Reply from GO Outdoors - High Wycombe (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Happy customer :)

Went in today to buy a pair of outdoor wear trousers for the first time and had no idea as to which ones I would need! Sue was very helpful giving me options within the wide variety they had available. Purchased a pair which were nearly half the original price with the club member card. Very happy!

December 21, 2025
Unprompted review
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Reply from GO Outdoors - High Wycombe (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service, Great boots

Went in to look for walking boots. Great advice from Darc. He helped me find the wider fit boots, and made recommendations on good walking socks. Really appreciated the help and managed to get a good bargain

November 29, 2025
Unprompted review
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Reply from GO Outdoors - High Wycombe (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Richard helped me with various options…

Richard helped me with various options available in the hiking shoes range.
Gave me all the time to try and finally choose a Merrell pair.
Definitely recommend the place

November 2, 2025
Unprompted review
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Reply from GO Outdoors - High Wycombe (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was served by Sue

Was served by Sue, absolute pleasure. Had to pop out the store briefly to sort something and Sue was nice enough to pop the jacket I bought behind the counter! Will definitely be coming back!!

October 26, 2025
Unprompted review
GO Outdoors - High Wycombe (Express) logo

Reply from GO Outdoors - High Wycombe (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Use it or lose it!

Helpful, professional staff. Good selection. Prices okay. Nice to still be able to visit an outdoor equipment shop on the high street.

October 4, 2025
Unprompted review
GO Outdoors - High Wycombe (Express) logo

Reply from GO Outdoors - High Wycombe (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience today

Great experience today, I had gone into Sports direct first as I thought they had the boots I wanted at the cheapest price but having received zero help in there I popped into Go Outdoors (Blacks). Great service from Sue and very happy to receive a big discount once I signed up to loyalty scheme. Fabulous experience and very happy with my Scarpa walking boots.

September 29, 2025
Unprompted review
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Reply from GO Outdoors - High Wycombe (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks Sue

The service was great and good collection of jackets. ‘Sue’ was very helpful and made our shopping experience even better.

September 19, 2025
Unprompted review
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Reply from GO Outdoors - High Wycombe (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Darc did an excellent job

Darc did an excellent job! Very knowledgeable. A true asset to the business.

September 14, 2025
Unprompted review
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Reply from GO Outdoors - High Wycombe (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, very handy shop, a worker by the name ‘ darc’ was very kind and handy.

September 14, 2025
Unprompted review
GO Outdoors - High Wycombe (Express) logo

Reply from GO Outdoors - High Wycombe (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good customer service, despite store changing name

I recalled this store previously being a Blacks, and had bought my previous hiking boots there as the selection had been good. The store apparently became part of GoOutdoors earlier this year, so my visit took a while as I needed to be made aware of the fact of becoming a member before making a purchase. However, Gareth gave excellent advice about the choice of walking shoes and hiking boots and I duly went through the membership process and then bought a pair of walking shoes which are proving to be just what I wanted in terms of style, comfort and durability.

September 4, 2025
Unprompted review
GO Outdoors - High Wycombe (Express) logo

Reply from GO Outdoors - High Wycombe (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really satisfied with the customer…

Really satisfied with the customer service ,served by Adam, who was really helpful. Finally some place that values customers.

August 26, 2025
GO Outdoors - High Wycombe (Express) logo

Reply from GO Outdoors - High Wycombe (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff

The staff! Helpful and incredibly knowledgeable.

August 20, 2025
Unprompted review
GO Outdoors - High Wycombe (Express) logo

Reply from GO Outdoors - High Wycombe (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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