No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.
Company replied
Location
Switch locationUNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB
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See what reviewers are saying
Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... See more
Company replied
An excellent experience ordering online and collecting in store. Also a very good loyalty scheme which pays for itself on the first order.
Company replied
James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... See more
Company replied
Company details
About GO Outdoors - Horsham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, United Kingdom
4.6
Excellent
330 reviews
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Visited Go Outdoors today to look at waterproof coats. …
Visited Go Outdoors today to look at some waterproof coats. Andy was really knowledgeable about the different options and could not have been more helpful.
February 8, 2025
Unprompted review
The member of staff I spoke to at Horsham was Ben…
The member of staff I spoke to at Horsham called Ben was particularly helpful and understanding and paid attention to my requirements, which concluded in a purchase. Full marks to Ben, particularly as he was fairly new to the position
February 7, 2025
Unprompted review
Really helpful and knowledgeable…
Really helpful and knowledgeable manager, guided me through purchase of a Berghaus coat. Friendly counter staff, processed the purchase and gave me £5 voucher. I’ll definitely be back for a new Berghaus fleece to add to my outdoor kit!!
February 7, 2025
Unprompted review
At Horsham branch
At Horsham branch. Staff always helpful and friendly, readily offer advice.
February 3, 2025
Tom’s a credit to you…..
Came into get a trendy teenager walking boots for DOE Expedition. We were served by Tom, he was so helpful and great with my son. Thanks so much.
February 2, 2025
Unprompted review
No organisation in store for ordered…
No organisation in store for ordered online goods ,
February 1, 2025
Well laid out store with friendly…
Well laid out store with friendly knowledgeable staff who are only too willing to help and offer advice. Members offers are very welcome.
January 31, 2025
Really helpful and great prices.
January 23, 2025
Horsham Store
First time in the Horsham store today. The service from Georgina and Lucy was absolutely excellent. In fact, amongst the best I've experienced anywhere.
Wouldn't hesitate to shop there again and undoubtedly will!
January 25, 2025
Unprompted review
Fantastic Customer Service
Georgiana and Lucy helped me with my purchase of walking boots.
They were very easy to talk to and approach.
Brilliant customer service and informative.
The enthusiasm and friendliness they showed was really nice to experience.
January 25, 2025
Unprompted review
The staff member on check out was…
The staff member on check out was courteous, enthusiastic and very helpful indeed. A credit to the branch.
January 19, 2025
Unprompted review
Good selection of great value coats.
January 17, 2025
Lots of help from staff without…
Lots of help from staff without hassle.found trouser sizes on the smaller size. Best to try on. Can be a bit confusing what you have tried on as so many are black in colour.
Good choices, bought thermal trousers and gillet at a bargain price. Worth registering as a member.
January 16, 2025
Very good And very comfy
January 14, 2025
Helpful
Helpful, knowledgeable, courteous staff who assisted without being pushy. A pleasure to visit
January 4, 2025
Helpful staff
Staff were very helpful dealing with a warranty claim on some black diamond poles.
January 11, 2025
Unprompted review
Both husband and myself visited for…
Both husband and myself visited for walking boots and Kieran was very helpful getting different sizes and recommending styles for us to try. Also patient whilst we tried them on and didn't leave us until we had made our choices.
January 9, 2025
Unprompted review
I went in to look for some wellie type…
I went in to look for some wellie type boots. Staff were helpful and made sure I got the items fir the best price
January 2, 2025
The staff were very helpful in the…
The staff were very helpful in the advice they gave me on buying my first pair of walking boots.
January 4, 2025
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