GO Outdoors - Huddersfield Reviews 

544
TrustScore 5 out of 5

4.8

Leeds Road, Leeds Road Retail Park, HD1 6PF Huddersfield, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Went into Huddersfield go outdoors needing a decent pair of hiking boots with no knowledge about hiking whatsoever. Jacob was the most helpful employee I’ve ever met, he knows everything there is to k... See more

Company replied

Rated 5 out of 5 stars

Visited for walking shoes. Very nice experience Maggie on footwear very helpful and found what I asked for in a timely manner (unlike Horbury store) Paying for the shoes Karen gave me a new membe... See more

Company replied

Rated 4 out of 5 stars

Confused, store offers student discount, showed the check out my student Unicard membership and still nothing on my receipt? Did the checkout just not apply it? Didn’t question in store, did... See more

Company replied

Rated 5 out of 5 stars

We came in to store to try and find some footwear for my teenage son, who has wide feet and sensory issues. Kim was brilliant with us, calm, patient, made appropriate suggestions based on observatio... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Huddersfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Leeds Road, Leeds Road Retail Park, HD1 6PF, Huddersfield, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

544 reviews

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4.8

All reviews

(544)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

Abigail & Jake

Abigail & Jake were very helpful with advice.
Abigail made sure was happy with purchase and had a friendly helpful attitude to her customer service.
Both a credit to the company.

April 25, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Ordered a jacket for granddaughter to…

Ordered a jacket for granddaughter to collect in store.wrong colour sent so end up with pink instead of grey.Was a good price so decided to keep the pink one but disappointed that a mistake as obvious as this could happen.

April 8, 2026
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi Andrew,

Thank you for taking the time to leave a review.

I am sorry to hear that our level of service has not met your expectations on this occasion.

I will pass your feedback to the relevant team to avoid this in future.

We hope that you continue to shop with us.

Regards,
Faiza,
GO Outdoors Online Reviews Team.

Rated 5 out of 5 stars

Stuart and Kyja both went out of their…

Stuart and Kyja both went out of their way to help with a purchase! Excellent customer service 👏

April 17, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Unfortunately I had to return some boots that were faulty but the help received was exceptional.
Jacob helped me choose the boots as my originals were no longer available. Thistle handled the exchange and both were parties very pleasant and knowledgeable.
Thanks ☺️

April 19, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kyja

Kyja, was very helpful with our purchase! Friendly and happy in her work...

April 12, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Experienced, polite and knowledgeable staff

I was somewhat in the dark while purchasing a new sleeping bag. The choices were abundant.I went to ask for assistance and on my return to the camping section, Sophie was already there and assisted me.she was very knowledgeable and polite. I was extremely happy with the choice I made due to her guidance. I then went to pay at the till and Kjya informed me of a promotion and helped me set up a new card and was very polite.
It was a very pleasant expexperience visiting the new store and I will definitely be recommending it to my family and friends. 5 stars definitely ✨️

April 17, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Helpful staff - Becca and Kyja. Another male staff made the checkout at the tills easy - i think he's the manager.
Pleasant experience and neatly packed shelves.

April 16, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Maggie from Go Outdoors Huddersfield

Maggie, the store assistant at Go Outdoors Leeds Road Huddersfield was brilliant, nothing was too much trouble. She was so helpful and cheerful with it.

April 14, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service

April 12, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The quest to find walking boots

My husband and I visited Go Outdoors on the Leeds Road in the quest to find walking boots. We both struggle to find suitable footwear due to problematic feet!! We were assisted in our search by the amazing Becki C in the footwear department. She went above and beyond to help us find comfortable shoes. Despite us having to try on loads of different styles and sizes, Becki remained patient, professional, friendly and extremely helpful. We came away feeling very happy with the service we’d received from Becki. Keep up the awesome work Becki - you do an excellent job of work ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

April 8, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kimberley was super helpful

Kimberley was super helpful, more than willing to help us find the right things and getting us different sizes to try, Thank you!

April 12, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful service.

Jake in the men's shoe section was very helpful, patient and diligent in finding the right fit of trainer for me.
Kyja at the pay station was efficient, helpful and friendly.

April 11, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good customer service

Firstly, the shop itself is great. Loads of stock, plenty of light and space.
I went back for a refund on an item, and was dealt with very quickly and efficiently by Kyja. She was very pleasant and helpful, and sorted the refund with no fuss. Customer service as it should be. Thanks, Kyja.

April 9, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The most cheerful helpful staff I’ve come across in a LONG time

We were helped my a lovely member of staff today, who, despite putting out hangers stopped to make sure we had what we needed.
Offered to help but wasn’t over bearing and when we wandered off to try on clothes, appeared, to unlock the changing room. Thank you Thistle for your help and to the two other members of staff we dealt with who were equally as professional and cheerful.

April 7, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We were looking for a tent which was…

We were looking for a tent which was out of stock but Nik was very helpful and packed up the one on display for us, he even gave us a discount and found some extra pegs.

April 4, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic

We were served by Sophie in the footwear department, who was very professional, efficient and was very helpful throughout our visit to the Huddersfield store.

March 31, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kyja was extremely helpful and friendly

Kyja was extremely helpful and friendly

April 1, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very knowledgeable - thank you!

Michael helped me to buy new walking boots ahead of starting a new job that involves some serious trekking! I really appreciated his expertise and guidance, helping me to make a decision with confidence.

March 29, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

5 Stars to Micheal - Great customer service

Micheal helped me to buy a pair of walking boots. He was very knowledgeable about the products and happy to spent time with me to make sure I bought the right pair. He shared many useful tips from, sock type to lacing the boots differently to overcome any small niggle. Highly recommend this shop based on the service I received here.

March 28, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

New tent

Went looking for a new tent thank you Stuart for your help and advice and most off all your patience with the us. Got the tent we need thanks to you

March 28, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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