GO Outdoors - Huddersfield Reviews 

544
TrustScore 5 out of 5

4.8

Leeds Road, Leeds Road Retail Park, HD1 6PF Huddersfield, England, GB


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Rated 5 out of 5 stars

Went into Huddersfield go outdoors needing a decent pair of hiking boots with no knowledge about hiking whatsoever. Jacob was the most helpful employee I’ve ever met, he knows everything there is to k... See more

Company replied

Rated 5 out of 5 stars

Visited for walking shoes. Very nice experience Maggie on footwear very helpful and found what I asked for in a timely manner (unlike Horbury store) Paying for the shoes Karen gave me a new membe... See more

Company replied

Rated 4 out of 5 stars

Confused, store offers student discount, showed the check out my student Unicard membership and still nothing on my receipt? Did the checkout just not apply it? Didn’t question in store, did... See more

Company replied

Rated 5 out of 5 stars

I purchased some walking boots to and was helped by Kimberley she showed me how to measure my foot using the insole and explained how much space I should have for my toes I needed a size bigger to a... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Huddersfield

Written by the company

Order Queries

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Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Leeds Road, Leeds Road Retail Park, HD1 6PF, Huddersfield, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

544 reviews

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4.8

All reviews

(544)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

Kimberley went above and beyond when I…

Kimberley went above and beyond when I came to purchase some new hiking boots. She gave constructive advice and was very knowledgeable. Would definitely recommend!

May 16, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nick was extremely helpful

Nick was extremely helpful, making the experience of buying the right tent far less daunting. His knowledge and expertise guided us to make the right choice for us. Other team members were also very professional and keen to help. Excellent customer service from everyone involved, including Maggie on the till

May 9, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

To cut a long story short

To cut a long story short, the OEX 3-part walking poles I had for my birthday proved a real challenge to put together into any form that was useful. This wasn’t just for myself but for several members of my family and for Google!
The staff at the Huddersfield branch could not have been more helpful. The lady on the tills who I approached to start with (what a welcoming smile, it makes the world of difference), to the guy who patiently tried to work it out for me and finally to Jake who added the expertise. You made it look so easy in the end. Thankyou all. You were superb!
Just a thought. Jake, why don’t you put a video together for you tube? It can’t be just me who struggled. You explain the process very well.

May 13, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Zenab and Thistle

I was served by Zenab and Thistle, both were absolutely brilliant! Very helpful, knowledgeable, polite and friendly.

May 14, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went looking to try some walking…

I went looking to try some walking shoes and was met by Maggie, she was very polite and helpful. I asked to try some size 9 1/2, and Maggie brought all that was in stock. Unfortunately they did not fit so I chose some size 10s. Maggie was again very helpful. I ended up buying a pair.

May 14, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service!

I was served by Kimberley at approx. 16:45 on 12/May/2016.

She was knowledgeable, friendly and helpful. I bought a pair Merrell hiking shoes and they’re great. However, the primary reason I went in was to sort out a problem with a hiking pole/stick. Kimberley pointed out there were some tighteners on the side which I hadn’t noticed. I felt so embarrassed, but at least I got it sorted. Thanks for great service.

May 12, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great walking boot try on experience

Visited the store to purchase some walking boots. Kimberley was great with recommending some really comfortable boots and informed me of the discounts available. I was really impressed with the service and would recommend others to visit the store if they are looking for their first pair.
Only feedback I have, is there was only 1 member of staff on the boots section, and with it being a busy weekend, I was waiting a while to get someone’s attention.

May 3, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good service

Becca and Abigail in particular,at Huddersfield branch, very helpful sorting my query and ensuring that I got the appropriate items.

May 8, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks Stuart!

Stuart took time to show me round a product and then helped with price match and was really friendly and helpful. Personal service that made me buy in store and not online

May 7, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking Boots Purchase

Great service by Kimberley. Spent time and offered various suggestions to make sure we got the right walking boots.

April 28, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff at the till were extremely…

The staff at the till were extremely helpful and sorted out my query quickly. It was my first visit and certainly won't be my last.

April 30, 2026
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always good value

Always good value, and excellent service from staff.

April 27, 2026
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nick and Stu in branch at Huddersfield

Nick and Stu in branch at Huddersfield. Went above and beyond on a return where the online customer service weren't helpful. Ended up upgrading our tent with them. Great service

May 4, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bought new Merrell walking boots today…

Bought new Merrell walking boots today 🙂 at GO Outdoors, Hudds, which is a larger store than the Skipton store we normally use. Kimberley served us, she was very helpful and patient while trying on several different boots. Excellent customer service. Many thanks.

May 3, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

great shop

Kimberly was absolutely amazing and made my shopping experience so seamless. The shop has a fantastic selection, but her expert styling advice and warm personality are what really set this place apart. I found exactly what I was looking for thanks to her help.

May 3, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Faultless

Came in looking for a tent and some walking boots and Jake helped me with both; excellent service and really knows his stuff. Even managed to convince me to buy a pair of trousers I had been eyeing for a while which I have have worn a number of times since and I'm really glad I got them.

April 1, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant staff!

Amazing staff! They were really helpful througout our experience at go outdoors Huddersfield (Leeds Road). From the customer service on the floor by one gentleman (didn't catch his name) and Kyja who served us.

April 30, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Great but item marked up at different price than I was charged.…

This would have been a five for the customer service alone but when I read my receipt later I realised that I bought something that on the shelf it was marked up at £4.50 and it actually cost me £9.
There were lots on the shelf and it was actually a store colleague who handed me it as I couldn’t find it. Other than this I always have great service at the Leeds rd rtp branch.

April 30, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Good personal service.Kyja and Nick…

Good personal service.Kyja and Nick were helpful.

April 28, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Abigail & Jake

Abigail & Jake were very helpful with advice.
Abigail made sure was happy with purchase and had a friendly helpful attitude to her customer service.
Both a credit to the company.

April 25, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

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