GO Outdoors - Huddersfield Reviews 

544
TrustScore 5 out of 5

4.8

Leeds Road, Leeds Road Retail Park, HD1 6PF Huddersfield, England, GB


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Rated 5 out of 5 stars

Went into Huddersfield go outdoors needing a decent pair of hiking boots with no knowledge about hiking whatsoever. Jacob was the most helpful employee I’ve ever met, he knows everything there is to k... See more

Company replied

Rated 5 out of 5 stars

Visited for walking shoes. Very nice experience Maggie on footwear very helpful and found what I asked for in a timely manner (unlike Horbury store) Paying for the shoes Karen gave me a new membe... See more

Company replied

Rated 4 out of 5 stars

Confused, store offers student discount, showed the check out my student Unicard membership and still nothing on my receipt? Did the checkout just not apply it? Didn’t question in store, did... See more

Company replied

Rated 5 out of 5 stars

I purchased some walking boots to and was helped by Kimberley she showed me how to measure my foot using the insole and explained how much space I should have for my toes I needed a size bigger to a... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Huddersfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Leeds Road, Leeds Road Retail Park, HD1 6PF, Huddersfield, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

544 reviews

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4.8

All reviews

(544)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

Good selection of outdoor kit

Good selection of outdoor kit at reasonable prices . Staff always seem helpful , today served by Kyja who was really friendly and helpful .

June 1, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A really enjoyable experience

A really enjoyable experience. The staff I spoke to were very helpful and professional. Unfortunately there was a member of staff I spoke to within the store that was really nice to deal with but I never got his name. Maggie on checkout was really helpful with setting up our membership.

June 2, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic customer service - will return 👍

Fantastic advice on Solomon footwear by Micheal, exactly the kind of help you need when looking to spend a decent amount of money.
Also excellent customer service at the till and understanding by the lovely lady completed a extremely pleasant visit.

May 31, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had a great experience

Had a great experience at Huddersfield Go outdoors. Kim's service was top-notch. Friendly, informative and helpfuly. An asset to your team.
Also worth a mention Kyja and Becca, service with a smile.

May 29, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nick f & Kyja was very helpful very…

Nick f & Kyja was very helpful very recently purchased the eco fuego fire pit from another store and wanted to change it to the smaller one which I love the firepit and highly recommend , both was very helpful exchanging and bringing the bigger one in for me thank you Nick .

May 22, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very quick and easy with our order…

Very quick and easy with our order online then picked up in the store

May 15, 2026
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Chaise was very helpful and polite

Chaise was very helpful and polite. Helped find prices and advise on products.

May 28, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff found us something in the back…

Staff found us something in the back room that wasn't on the shelf

May 27, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really good service from Chase helped…

Really good service from Chase helped me and my son pick some really good items for his Duke of Edinburgh Award, then at the till Kyja was super friendly and very pleasant, both a credit to Go Outdoors.

May 26, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Will visit again

Chaise went above and beyond to help me find my dream bag, super friendly lad and gave some awesome hiking recommendations, thanks!

May 26, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

The store was out of stock but Chase…

The store was out of stock but Chase was very helpful.

May 26, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from Thistle.

Thistle (staff member) was great. She was very knowledgeable about the products and was able to offer multiple choices based on my needs. She was also able to help me lace the walking boots properly in order to better support my ankles and feet inc showing alternative ways to lace shoulder any problems arise. She was very polite and attentive to my needs. Overall a very positive experience, would highly recommend

May 23, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

After initially struggling to get my…

After initially struggling to get my membership to work for online shopping, I found it difficult to speak to customer support, but when I did the problem was sorted straightaway and the discount on line was great, it was also delivered early

May 15, 2026
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Stuart was such a big help tonight

Stuart was such a big help tonight. Thank you

May 22, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic people (Michael and Jacob)

Fantastic people (Michael and Jacob) - full recommend lithe place and customer service.

May 22, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very friendly both the greeting and…helpful

Very friendly both the greeting and helpful when questioning where items were on displayed Rebecca looked after fitting and fetched different sizes Maggie was here friendly and helpful as greeted with smile highly recommend this store

May 20, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jake was extremely helpful and…

Jake was extremely helpful and attentive. Customer service 💯 % helping me choose the right tent, sleeping bag, pillow, sleeping mat. Thank you. What?

May 19, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Sophie on footwear gave us good advice…

Sophie on footwear gave us good advice and Maggie on the till explained the go outdoors card. Good customer service.

May 19, 2026
Unprompted review
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

From ordering to collection very quick…Brooks running shoes

From ordering to collection very quick and easy staff very friendly and efficient would certainly collect from Huddersfield retail park again

May 11, 2026
GO Outdoors - Huddersfield logo

Reply from GO Outdoors - Huddersfield

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

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