I requested to order replacement tent poles, I got lucky because they had exactly what I needed without ordering. I spoke with Jack over the phone, then he served me in store on the same day. Very ple... See more
Company replied
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We received good customer service from an assistant called Carrie. She helped us choose which tent was suitable for us and which was good value for money. She also flagged up the offers on bundles whi... See more
Company replied
Bought some walking boots today Adam the sales consultant was really helpful and patient getting me many pairs of boots I wanted to try. No pushy sales listened to what I wanted and obviously making... See more
Company replied
Adam helped us when chosen the right chair for are camping trip. He was patient ,friendly and professional.He also multitasked as other customers were asking him to help them at the same time. He was... See more
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Company details
About GO Outdoors - Hull
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Clough Road Retail Park, Clough, HU6 7PT, Hull, United Kingdom
- 01482 429679
4.8
Excellent
2K reviews
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Very helpful staff, great selection of items.
Second review this month, another great experience. Had to buy clothing for son’s camp. We were helped by Hannah, who was really friendly, even though we kept having to go back several times for help. Good value clothing in the children’s section, just what we needed, thank you.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Lewis and lady manager
Asked Lewis for help when looking for the berghaus 400 tent they had sold out in store and online. He helped me look at a couple of other tents when I asked if the display one was for sale. He pointed me in the direction of his manager, I stupidly didn’t catch her name. The lady was very helpful. The lady then said I could buy the display tent. This was at 7pm. The lady said it won’t be tonight as we are short staffed. I had no issue with that at all. I popped home for my card. When I returned at 7.45 to pay for the tent, the lady said we are taking it down as we speak in you can hang on 5 minutes much to my delight I waited. As I paid for the tent and footprint etc. Lewis strolls to the till with the tent. I couldn’t thank the lad enough. He even said “I managed to wipe the bird poo off”. What a polite friendly guy. The world needs more people like Lewis and the manager. Great experience great friendly helpful people who genuinely wanted to help. That lad and lady need a raise!
July 29, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Walking shoe purchase for elderly mum.
Brought my elderly mum in to purchase some quick lace walking boots. Eve was very friendly and suggested a couple of options. She was very patient with mum and helped us find the most appropriate shoes. We were served at the till by a very cheery Matthew who again was very helpful and friendly. Chatting to me and mum about what we were up to... made mum's day. Thank you to these two members of staff who deserve some recognition.
July 28, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Lewis was very helpful and…
Lewis was very helpful and knowledgeable today in the Hull store
July 29, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good helpful service
July 29, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
We were served by Matthew today
We were served by Matthew today, he was incredibly polite, helpful and gave us service with a smile, he’s a credit to your hull branch.
Fellow Hull FC fan
July 28, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Sam helped us today looking for…
Sam helped us today looking for T-shirts Sam was very helpful supporting my retired husband find t shirts without logos on. I found him very patience and professional when my husband was messing up is neat display of T-shirts he was definitely a five star shop worker thank you, Sam
July 27, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service!
Great service. Sorted my price matches out very quickly, no messing about, very helpfull, a credit to go outdoors. Thanks you!
July 26, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Happy,friendly staff
Happy,friendly staff. Hannah was really quick to find the shoes we wanted. Thanks
July 26, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Mathew is the best...very good…
Mathew is the best...very good service..thank you
July 25, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great staff
Hannah was very helpful in store. All staff friendly and helpful
July 26, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Bought some walking boots from Hugh
Bought some walking boots from Hugh, he was able to answer all my questions, provide recommendations, advice and different options. Was very helpful.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Membership card
Bought the membership online after speaking to a member of staff. When we got the till we was told it wasn’t available to use. Luckily the manager sorted it out for me. Still not got an email about my membership card.
July 18, 2026
Reply from GO Outdoors - Hull
Thank you for taking the time to leave your review.
I'm sorry to hear about the confusion regarding your membership. I appreciate how frustrating it must have been to be advised it could be used, only to be told otherwise at the till. Whilst I'm pleased the store manager was able to resolve this for you, this should have been a smoother experience from the start.
I'm also sorry that you have not yet received your membership email or card details. Please note the membership can be used without the physical membership card, you need to log in on the website using the email address linked to the membership, the members price will then automatically apply at the check out.
If you are wanting to use the membership instore, this can also be completed without the physical card, if you provide the email address that is linked to the membership to the member of staff at the till they can then apply this to the transaction.
Kind regards
Go Outdoors Customer Care Team
Very good customer service from Sam…
Very good customer service from Sam from clothing 👍🏼👍🏼
July 25, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Hull
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Matthew was very helpful and we managed…
Matthew was very helpful and we managed to get everything we needed.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff were fantastic
Staff were fantastic, Mathew and Jack both were very good and a credit to the company. We'll done Clough Road branch of Outdoors!
July 25, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Good experience
Adam was very helpful and knowledgeable regarding what I was looking for.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Carrie was very helpful and…
Carrie was very helpful and knowledgeable, many thanks
July 24, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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