I requested to order replacement tent poles, I got lucky because they had exactly what I needed without ordering. I spoke with Jack over the phone, then he served me in store on the same day. Very ple... See more
Company replied
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See what reviewers are saying
We received good customer service from an assistant called Carrie. She helped us choose which tent was suitable for us and which was good value for money. She also flagged up the offers on bundles whi... See more
Company replied
Bought some walking boots today Adam the sales consultant was really helpful and patient getting me many pairs of boots I wanted to try. No pushy sales listened to what I wanted and obviously making... See more
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Adam helped us when chosen the right chair for are camping trip. He was patient ,friendly and professional.He also multitasked as other customers were asking him to help them at the same time. He was... See more
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Company details
About GO Outdoors - Hull
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Clough Road Retail Park, Clough, HU6 7PT, Hull, United Kingdom
- 01482 429679
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Missing items twice
Ordered an item twice and never received one of them now I’ve got to reorder again an hope it arrives if not I’ll take my business elsewhere
July 16, 2026
Reply from GO Outdoors - Hull
Thank you for taking the time to leave a review.
I am sorry to hear that you've experienced issues with your order on two separate occasions, I completely understand how frustrating it must be to have to place the order again after not receiving all of the items.
This is certainly not the experience we want for our customers, and I appreciate how disappointing it is when an order does not arrive as expected.
I can see that you have made contact with our customer care team and a resolution has been provided.
Kind regards
Go Outdoors Customer Care Team
Real helpful staff store nice and clean…
Real helpful staff store nice and clean reasonable prices
July 15, 2026
Reply from GO Outdoors - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Was served by Lydia today
Was served by Lydia today, what a great asset to the company, been into the store a few times and she is always the first person to help when i need it
Great service 👍
July 22, 2026
Unprompted review
Reply from GO Outdoors - Hull
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Served by Ryan,in go-outdoors Hull…
Served by Ryan,in go-outdoors Hull branch,well mannered,helpful and hopefully grateful for these comments,use this store regularly,service is 10 out of 10.
July 18, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fantastic customer service
Spoke to a few members of staff all with excellent knowledge of products and more than happy to help. Special mention for Katie who went above and beyond explaining member scheme and benefits aswell as serving me and helping me buy my stuff.
July 20, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Carrie was very helpful and friendly…
Carrie was very helpful and friendly could not wish for better customer service. Have use go outdoor in the past and the staff have been helpful.
KC
July 16, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
We were given great customer service by Eve
We were given great customer service by Eve in the Hull Store on Clough Rd. She helped us choose the correct size walking boots for my 7 year old grand daughter. Right down to walking over the wooden bridge on tip toes to stomping down the other side to settle the boot in. Nothing was too much trouble, as she offered different sizes until we were happy. Eve then offered us help to choose a fleece and water proof coat. She made us aware of a discount offer on socks, if bought with boots, so we bought a pair of socks too. Eve was really helpful and made our visit memorable.
July 19, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I visited my local branch on Clough…
I visited my local branch on Clough Road in Hull. There was a members discount issue with an online order I was collecting from the store - Leah happily dealt with the problem efficiently, she is a credit to your team.
July 15, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Matthew had great customers service…
Matthew had great customers service very helpful and polite young man.
July 19, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I called into the store for walking…
I called into the store for walking boots. A young lady named Eve helped me. She was extremely helpful and polite. Very refreshing to have sales staff like this, bringing back the old value that so many have forgotten.
When I paid for my goods I was served by Matthew who explained he was new and apologised for him being slow to serve, this I didn’t mind as we all have to learn.
He also was extremely polite.
July 18, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Matthew was quick and good
Matthew was quick and good. Signed me up for a membership card as well.
July 18, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
We went in to find some hiking shoes…
We went in to find some hiking shoes and were contemplating which to choose and eve was great in helping us pick the right ones for us ,very good staff member
July 17, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
John was so helpful!
John was so helpful! We couldnt get the deluxe emperor bundle deal to work online but when we came in store John was amazing. He took us straight to the area we needed to be and when the 5m tarp wasn't there he checked another area of the store before checking on a tablet and finding out there were some in the stock room and bring one out for us to complete the set. Excellent customer services. Would shop in-store over online always in future!
July 17, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
helpful and friendly staff
June 30, 2026
Reply from GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Lewis was a great help
July 17, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Good experience would come again
July 17, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Staff were really friendly and…
Staff were really friendly and efficient always love coming to this particular store staff always happy to help !
July 17, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Liam and the store staff were very…
Liam and the store staff were very helpful and organiser the cycle PDI for us within a few days of purchase.
Thanks to all we have a very happy 16 year old grandson
July 14, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Just popped into Hull store
Just popped into Hull store, unfortunately they didn't have the tent I wanted. But the assistant Carrie was so helpful pointed us in the right direction and rang the York store for us. Great service
July 14, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
5 Stars in the bike department
5 Stars – Great service and a brilliant bikeBought my new Polygon Xtrada 5 from Go Outdoors and had a cracking experience from start to finish. Liam looked after me throughout — knowledgeable, patient, and clearly passionate about bikes. He made sure the setup was spot‑on and answered every question without any fuss. The Xtrada 5 rides beautifully and feels like real value for money. Top service and a top bike. Would happily recommend Go Outdoors and Liam to anyone looking for a new ride.
July 14, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
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